Who We Are::
FYX™, located in Florence, KY, is a leading provider of emergency roadside assistance for the intermodal and over-the-road transportation industries, offering expedited service and preventative maintenance protection to company fleets and owner operators alike. We specialize in timely emergency service, getting equipment back on the road, fast.
Who You Are::
The Account Repair Service Team is looking to add new members with a strong Customer Service mentality! Repair Service Coordinators are needed to help customers navigate through emergency breakdowns and preventative maintenance events. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.
What You'll Do::
Responsibilities:
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Effectively communicate with customers to swiftly resolve emergent or maintenance needs through all stages of a service event, including vendor selection, dispatch, follow up, and completion
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Accurately relay breakdown specifics to ensure accurate dispatch and timely repairs
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Communicate with a wide variety of vendors throughout the FYX network
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Resolve on-demand customer requests and provide product and service information
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Create repair estimates, and obtain appropriate customer approvals as required
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Identify and escalate priority issues and route calls to appropriate resources and/or leadership team
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Achieve individual production targets or quota; assist team in reaching monthly budget requirement for service events
What You Bring::
Position Qualifications:
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Strong customer service skills and the desire to deliver excellence
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Ability to amicably resolve disputes with customers and vendors
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Critical thinking, analytical, problem solving, decision making, and follow-up skills
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Excellent written and verbal communication skills
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Able to work under pressure in a high stress environment
- Able to work on several projects or service events at any given time, with no productivity degradation: multi-tasking skills able to remain sitting at a workstation whilst carrying out a variety of both manual and computerized data entry and processing tasks
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Experience in the Microsoft Office Suite of programs; information technology and CRM proficient; wiliness and capacity to learn new computer or mobile programs
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Must have reliable transportation
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Must be dependable and punctual
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Flexibility with schedule to assist with a 24/7 365 environment
Available Shifts:
Second Shift - Sunday-Thursday or, Tuesday-Saturday
What We Offer::
- Aetna Health Package: Medical + Dental + Vision
- 401K (company sponsored 5% full match)
- Life Insurance (company sponsored)
- Voluntary Plans: Short Term Disability, Long Term Disability, Life insurance, Pet insurance, AFLAC
FYX is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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