We're on a mission to provide the most helpful and trusted resources for people with thyroid conditions.
The Thyroid Pharmacist team is a tight-knit team of caring thyroid advocates, who are passionate about helping people with Hashimoto's take charge of their own health.
Dr. Izabella Wentz, author of New York Times Bestselling books Hashimoto's: The Root Cause and Hashimoto's Protocol, as well as Hashimoto's Food Pharmacology and The Adrenal Transformation Protocol, and developer of the supplement line Rootcology, is seeking an experienced, self-motivated, detail-oriented, kind, compassionate, and energetic Customer Support team member.
Must be skilled at pattern recognition to identify CS trends. Experience with Hashimoto’s or the holistic health and wellness lifestyle is a plus.
This Customer Support position is a paid opportunity for remote work on a contractual/hourly basis of approx. 20 hours a week.If you can identify with the challenges of thyroid issues and taking charge of your own health, pride yourself on being effective and productive (rather than busy), and have the skills we're looking for, we'd love for you to join us!
*Note: This is a paid opportunity for work on a contractual/self-employed basis.*
What's this position all about?
We are looking for an experienced, part-time Customer Support team member who will work remotely as part of the Thyroid Pharmacist team.
With compassion, kindness, and professionalism, you will be supporting our readers and program members by providing information and resources about Hashimoto's via email, social media, and chat.
You will be required to become familiar with our current programs or product launches, our products/paid resources, as well as our typical responses to customer questions. You will be responsible for finding the best responses for customers’ questions, leading prospective customers to our resources both free and paid, and keeping communications open and positive with all team members. You must have the ability to pick up new information regarding software systems and find the answers you are looking for in our resources. You must be able to respond to tickets in an efficient manner and be able to identify when to ask for guidance from your team members. You must possess critical thinking skills to accurately interpret customers’ requests and use deductive reasoning to identify underlying issues (e.g. tech or content-related) to address, or identify missing info needs that the customer did not initially provide. Additionally, you should be able to provide valuable feedback to the team for effective issue prevention and/or resolution. You should also be able to utilize customer service data to identify trends of issues and report them to our tech or fulfillment teams as needed. Identifying and implementing appropriate technology solutions is an asset.
You will also be required to respond to comments on our social media platforms (Facebook, Instagram, TikTok) and upload videos to YouTube.
Do you possess these competencies?
- Strong interpersonal skills
- Excellent communication and reading skills
- Strong technical proficiency
- Ability to solve complex problems
- Self-motivated
- Self-accountable
- Passionate about helping others
- Patience and empathy
- Strong attention to detail
- Organized and systems-oriented
- Excellent researching skills
- Strong work ethic
- Mission-driven
- Positive attitude
- Proactive vs reactive
- Solutions-oriented
- Receptive to feedback, willing to learn and embrace continuous improvement
- Strong knowledge in utilizing various social media/video platforms
Do you have experience with any of the following platforms?
- Help Desk Software (Zendesk, Freshdesk, etc.)
- Zoom
- Facebook
- Instagram
- Google Workspace (Drive, Docs, Sheets, Gmail, Gcalendar)
- Basecamp
- Shopify
- ShipFusion (or similar order fulfillment platforms)
About Us - The Work Environment
- We are passionate about helping those who are struggling with Hashimoto's and hypothyroidism
- We put our health first, but also work hard to help others
- We have a high-functioning team and work together to achieve amazing results
- We are in pursuit of self-motivated team members
- We're looking for people who don't cut corners
- Ideal candidates are positive, loyal, and upbeat
- Ideal candidates are passionate and professional
- Dr. Wentz is looking to create a team culture that's supportive and uplifting
How To Apply
If you read the description above and thought, "YES, that's me!" - Great, we'd love to hear from you!
*Please do not apply for this position if you do not have the desired skillset. We love that you want to help our mission, but if you're not qualified, we won't waste your time by contacting you about this role. *
Thanks! We can't wait to work with you.
Job Type: Contract
Pay: $12.00 - $15.00 per hour
Expected hours: 20 – 25 per week
Weekly day range:
Work setting:
Application Question(s):
- What is your desired hourly rate of pay?
- When can you start?
- What days and hours are you available?
- Are you currently working?
- Have you read Dr. Wentz's books, or participated in any of her programs?
- Are you a moderator or admin of any thyroid/autoimmune groups?
- Why are you interested in the Customer Support position?
- What is your level of experience with customer support?
- Describe your experience with technology and platforms used:
- What is your experience with natural/holistic medicine and clean eating/living?
- COVER LETTER
Work Location: Remote