Are you a motivated, energetic individual with a passion for organizational efficiency? We are seeking a skilled Logistics Service Coordinator to join our dynamic New England District team. As an integral part of our Service Team, you'll report directly to the District Service Manager and play a vital role in optimizing our daily operations.
The Metro Group, Inc is an established, successful, premier Building Service Company that was founded in 1925 where our home office is currently based in Long Island City, New York. The New England District Team provides our customers with commercial water treatment, water services & testing, regulatory compliance, and various other valuable building services. We take pride in the work we do while we continue to build our long-lasting partnerships not only with our clients, but with our employees as well!
Position: Service Logistics Coordinator
Location: Wilmington, MA (Just North of Boston)
Key Responsibilities include:
- Efficiently route service technicians using map navigation tools
- Coordinate and dispatch multiple technicians to maximize productivity and minimize travel time
- Quickly adapt to changes in scheduling or priorities
- Review completed service reports and make informed decisions regarding next steps
- Maintain clear communication with technicians, account managers, and customers
- Manage daily scheduling for the New England district Service Team and coordinate specialty services
- Proactively communicate with accounts to confirm service scheduling
- Document and update route changes
- Assist with tracking licensing requirements, expiration dates, and training courses
Qualifications:
- High school diploma or equivalent
- Previous scheduling experience preferred (1+ years)
- HVAC/Plumbing experience a plus but not required
- Strong customer service background
Benefits and Perks:
- Full time, in-office position (Monday-Friday). Regular hours: 8:00 am to 4:00 pm, with occasional early starts (7:00 am to 3:00 pm or 7:30 am to 3:30 pm) based on business needs
- No on-call, no nights or weekends, no emergency after-hours services
- Generous paid time off and holiday schedule
- 401K plan with company match and profit sharing
- Comprehensive benefits package including medical, vision, and dental insurance
- Flexible spending accounts (FSA)
- Company-paid life insurance
- Competitive compensation with weekly pay
The Metro Group, Inc. is an EEOC-compliant employer.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Wilmington, MA 01887: Relocate before starting work (Required)
Work Location: In person