Description:
The Technical Product Specialist role is instrumental in delivering expert product information and insights to support AD's eContent Service. The core duties involve ensuring adherence to data governance standards during the product quality assurance process, acting as a go-to resource for eCommerce product information, and pinpointing areas for enhancing customer satisfaction.
Responsibilities will include standardizing product content to improve the customer experience across numerous independent distributor eCommerce platforms. Expertise in technical aspects and collaborative methods will play a crucial role in leading ongoing optimization endeavors and measurable improvements to AD’s Digital Product Catalog customized for specialized industries like Industrial, Electrical, Safety, Plumbing/PVF, HVAC, and Bearings & Power Transmissions.
Responsibilities:
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Leading Content Quality Assurance – follows AD standard data governance procedures and guidelines during the product QA and ticketing process
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Provides product expertise and makes product information decisions for eCommerce
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Identify improvements for content normalization by providing product knowledge to optimize the AD Digital Catalog for use on hundreds of independent distributors websites
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Ensure content is structured properly (taxonomy) and categorized accurately to yield higher search results and improving end user experience
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Partner with internal product experts and external vendors to continually refine and standardize product content across all our digital channels.
Requirements:
Knowledge, Skills, Abilities:
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Strong understanding of technical concepts and the ability to translate them into clear, concise product information.
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4+ years of product knowledge within one or more of the following verticals: the Bearing & Power Transmission, Plumbing, PVF, Plumbing, Safety, Electrical and/or Industrial Fields
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Keen eye for detail and a commitment to accuracy
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Excellent communication and collaboration skills
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Passion for product information and its role in customer experience
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Knowledge of eCommerce and interest in working with technology
Qualifications:
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5+ years of in-field experience
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Knowledge of product content / eCommerce related position
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Comfortable with technology
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Passion for eCommerce
Additional Comments:
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Position is based in Wayne, PA where we have a hybrid work schedule with 3 days in the office (Tuesdays-Thursdays & Mondays and Fridays remote)
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AD Hours of Business are 8:00 AM – 5:00 PM
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Travel: Minimal