Customer Service Representative
At Cobblestone Remodeling, the Customer Service Representative is the point of contact and provides support for all customers/prospects. The customer service department reviews & qualifies all leads, works closely with the sales team/designers to schedule appointments, stays up to date on all jobs by participating in weekly production meetings, inputs customer info and all project details within our CRM (MarketSharp & JobTread).
Responsibilities
- Assist in generating quality leads from our marketing efforts.
- Develop sales opportunities via cold call & email for new leads, inquiries and lead rehashing.
- Manage/monitor our lead generation services, such as Houzz, Home Advisor, and Angieslist by connecting with new leads to learn more about their project and schedule appointments with our sales team/designers.
- Handle customer questions/concerns/issues efficiently, professionally and expediently.
- Listen to the customers’ needs and act on them in real time by finding answers to their questions and solutions to their problems.
- Gather/record all information from new lead inquiries by asking necessary questions that are listed on our Lead forms so that we can properly qualify the lead and determine if we offer those services or a good fit for the prospect.
- Follow up & gather customer feedback of Jobs in Progress (daily/weekly depending on the customers’ needs and expectations)
- Manage data for leads and customers within the CRM, ensuring all communications are logged, information is accurate, and documents are attached.
- Be the liaison between clients, salespeople, project managers, and subcontractors.
In addition to a salary package, the Construction Office Manager position offers:
Benefits:
- Health insurance
- Supplemental insurance
- 401(k)
- Paid time off
Schedule:
Monday to Friday with occasional weekend availability
Required Experience:
Minimum 5 years of experience in customer service, administrative or related roles.
Join our team as a Construction Office Manager and be part of our commitment to delivering exceptional construction projects while fostering a collaborative work environment. Apply now to take your career to new heights!
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Microsoft Office: 3 years (Required)
- Administrative experience: 4 years (Required)
Ability to Commute:
- Chicago, IL 60618 (Required)
Ability to Relocate:
- Chicago, IL 60618: Relocate before starting work (Required)
Work Location: In person