We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and providing exceptional service to ensure customer satisfaction.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries promptly.
- Make outbound calls to customers as required.
- Provide accurate information about products, services, and policies.
- Resolve customer issues and escalate complex cases to the appropriate department.
- Maintain detailed and accurate records of customer interactions.
- Follow up with customers to ensure their issues are resolved.
- Achieve individual and team performance goals.
- Stay updated on product knowledge and company updates.
Requirements:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of calls in a fast-paced environment.
- Positive attitude and ability to work well in a team.