Job Overview:
We are seeking a dedicated Client Services Success Lead to join our team. The ideal candidate will be responsible for managing client accounts, ensuring customer satisfaction, and driving retention and growth.
Duties:
- Track customer interactions and identify opportunities for improvement
- Analyze customer data to understand trends and provide insights to the sales and marketing teams
- Develop and maintain strong relationships with clients to enhance customer loyalty
- Manage projects related to customer success initiatives
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
- Collaborate with the sales team to drive revenue growth through upselling and cross-selling opportunities
- Implement account management strategies to meet client needs effectively
- Work closely with financial services to ensure accurate billing and payment processes
Requirements:
- Proven experience in customer relationship management
- Excellent communication skills to interact effectively with clients and internal teams
- Familiarity with sales processes and techniques
- Strong project management skills to handle multiple tasks simultaneously
- Prior experience in account management is a plus
Join us in this dynamic role where you can make a difference in customer satisfaction and business success!
Job Type: Full-time
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
Ability to Relocate:
- New York, NY: Relocate before starting work (Required)
Work Location: In person