Job Summary
USA Scientific sells laboratory supplies that help our customers focus on getting down to science. Our customers are located throughout the US and work on important projects such as finding cures to diseases. We are looking for hard-working, motivated individuals to join our customer service team.
As a Customer Service Representative, you will play a crucial role in maintaining positive customer relationships and ensuring customer satisfaction. You will be the first point of contact for our customers, addressing inquiries, resolving issues, and providing support in a professional and friendly manner. We are looking for individuals who are passionate about delivering excellent customer service and have a natural ability to problem-solve.
Job Responsibilities/Requirements:
- Manage high volume incoming order processing.
- Accurately enter orders into our systems and respond to inquiries from customers and employees via phone, email, and chat.
- Help with other duties as needed.
- Availability to work an assigned schedule of Monday – Friday, 8am – 5pm.
- High School diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience.
Skills:
- Excellent phone and office etiquette, including verbal, written and people skills.
- Attention to detail.
- Sense of urgency responding to customers and employees.
- Familiarity with the Microsoft Office suite of products.
About us
We manufacture and distribute high quality laboratory plastics, equipment, and accessories. USA Scientific has been a trusted laboratory partner since 1982 and are a division of an international life sciences company. We take pride in providing tools that help researchers and technicians test theories, make discoveries, diagnose diseases, create cures, and carry out the important work of the laboratory. You can find more information at www.usascientific.com.
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Ocala, FL 34474: Relocate before starting work (Required)
Work Location: In person