Customer Service Representative
Overview:
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate(s) will have customer facing experience such as: waiters, waitresses, tellers, hostesses, cashiers, patient coordinators, guest service agents, administrative assistants, client services coordinators...etc.
Our Customer Service Representatives are responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
The Customer Service Representative will be responsible for the following tasks:
- Engaging with customers via inbound and outbound calls to address their needs and provide solutions.
- Demonstrating strong sales skills to upsell products or services.
- Assisting customers in English and Spanish, if bilingual.
- Maintaining accurate records of customer interactions and transactions through data entry.
- Upholding phone etiquette standards while communicating effectively with customers.
- Collaborating with team members to enhance overall customer experience.
Qualifications:
The ideal candidate should possess the following qualifications:
- Proficiency in English; fluency in Spanish is a plus.
- Experience in outbound calling and sales is preferred.
- Strong data entry skills with attention to detail.
- Ability to communicate effectively and professionally.
- Prior customer facing experience is advantageous.
- Capability to upsell products or services effectively.
Note: This job description outlines the primary duties of the Customer Service Representative role. Additional tasks may be assigned as needed to support the organization's operations.
Join our team and be part of a dynamic work environment where your customer service skills will shine, and you'll have the opportunity to grow professionally. Apply now to embark on a rewarding career as a Customer Service Representative with us!
Job Type: Full-time
Pay: $18.00 - $28.00 per hour
Expected hours: No more than 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
- Rotating shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Ability to Commute:
- Chattanooga, TN 37421 (Preferred)
Ability to Relocate:
- Chattanooga, TN 37421: Relocate before starting work (Required)
Work Location: In person