Glick Management is a medium-sized used car dealership that prides itself in offering a lot of opportunity for it's employees. We are seeking a Finance Assistant to join our growing team. The Finance Assistant will need to be a positive, motivated, customer-service oriented individual who is able to support the Finance Manager. Required schedule: 40 hours. OFF Sunday and either Tuesday or Wednesday. Mon. 10AM-6PM, Tue. or Wed. (depending on Schedule) 10 AM-6PM, Thur. 10 AM-7PM, Fri. 9 AM-6 PM, Sat. 10 AM-4PM.
Reporting Relationship:
Reports to the Finance Manager
Responsibilities:
§ Greet and interact with customers.
§ Provide a high level of customer service and manage customer complaints with professionalism.
§ Complete tasks related to customer financing, including verifying insurance, employment, contact numbers, proof of residency, etc. and evaluate the proper tier for down payment reduction and payment plan details.
§ Respond to customer inquiries both by phone and through the website.
§ Assist customers with signing necessary documents, and enter the documents into the DMS.
§ Ensure new customers are logged into the online portal and have full account access.
§ Document interactions with customers in appropriate systems for future reference when necessary.
§ Work with dealership employees to ensure the lot is clean, organized, and stocked.
§ Other duties as assigned.
Qualifications:
§ High school diploma or equivalent.
§ Professional phone and customer service skills.
§ Strong organizational skills.
§ Ability to multi-task in a fast-paced environment.
§ Strong problem solving, critical thinking, and analytical skills.
§ Significant attention to detail.
§ Neat, clean, professional appearance.
§ Excellent communication and interpersonal skills to interact professionally with customers and co-workers.
§ Social Media experience is a plus.
Work Hours:
Position is full time (40 hours/5 days a week); agreed upon schedule to be determined; Saturdays are required.
Pay:
$18.00/per hour - willing to compensate based on experience
Benefits:
§ Paid holidays
§ Two weeks (10 days) paid time off (PTO)
§ Health, dental, vision, and life insurance
§ 401K plan that includes company match
§ UTO (unpaid time off)
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- customer service: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Cincinnati, OH 45226: Relocate before starting work (Required)
Work Location: In person