BASIC FUNCTION:
ó The Intake Coordinator is responsible for answering incoming calls from providers and patients while ensuring a high level of customer service and maximizing productivity.
ó Document referrals from agencies and referral sources , Entering referral information, coordinate admission process.
ó Assist Client Services Coordinator in obtaining insurance authorizations and doctor’s orders
ó Assist Client Services Coordinator in daily administrative functions (filing, faxing, documentation, computer data entry)
ó Track authorizations from payer sources to assist client service coordinator in scheduling therapy sessions and billing for services
ó Answer phones and accurately route calls; Responds to incoming provider’s and patient’s calls
ó Resolves customer service inquiries which could include:
ó Experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
ó Entering referral information, coordinate admission process
ó Provides excellent customer service to both providers and Patients
ó Constantly meets established productivity, schedule adherence, and quality standards while maintaining good attendance.
ó Assists with faxes and emails
ó Maintain filing system;
ó Generate necessary forms;
ó Handle patient inquiries;
ó Other functions as directed by management.