Join our dynamic team as a Customer Service Representative!
Overview:
We are seeking a proactive and customer-focused individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional service to our valued customers through various communication channels.
Responsibilities:
- Provide outstanding customer service via phone, email, and in-person interactions.
- Schedule appointments, handle incoming calls, and address customer inquiries promptly.
- Assist customers with payment transactions for services rendered.
- Maintain accurate customer records and payment documentation.
- Handle escalated customer concerns with professionalism and empathy; escalate complex issues to supervisors when necessary.
Qualifications:
- Prior experience in customer service is advantageous.
- High school diploma or equivalent is required.
- Strong problem-solving abilities and the capacity for independent decision-making.
- Ability to multitask effectively in a fast-paced environment.
- Proficient in utilizing computers, phones, and related technologies.
The role of Customer Service Representative may evolve with the company's growth, offering opportunities for advancement. We are looking for adaptable individuals who embrace change, possess a willingness to learn, and excel in team environments.
Benefits:
- Comprehensive health, dental, and vision insurance coverage.
- Participation in a 401k retirement plan.
- Paid time off (PTO) available.
- Potential for overtime hours.
If you are enthusiastic about providing exceptional customer service and thrive in a collaborative setting, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Part-time
Pay: $15.00 - $22.00 per hour
Expected hours: 15 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
Ability to Relocate:
- Farmington, CT 06032: Relocate before starting work (Required)
Work Location: In person