20 Best Customer Service Manager jobs (Hiring Now!)

Supervisor, Customer Service
Empower Pharmacy —United States
Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family. Company Paid Long-Term Disability: Provided at no cost, which…
Estimated: $57.1K - $72.3K a year
Supervisor, Customer Care Team (2 yrs exp req)
VENTEGRA, INC. —Remote
The Customer Care Team Supervisor is responsible for supervising day-to-day operations and staff, as well as developing and implementing operations and…
From $28 an hour
Quick Apply
5d
Distribution Center Customer Care Manager
NAPA —Syracuse, NY
Confers with customers by telephone, email or in person to provide information. Supervises the keeping of records within a company standard system of customer…
$65,000 a year
Quick Apply
2d
Assistant Manager - Customer Service
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Serve as a resource to bank personnel when dealing with difficult situations…
Estimated: $38.7K - $48.9K a year
Customer Care Supervisor
Williams Bros Health Care Pharmacy —Washington, IN
This role includes investigating and responding to customer inquiries regarding all aspects of pharmacy services and effectively communicating updates and…
Estimated: $36.5K - $46.3K a year
Operations Manager-Salary plus opportunity for monthly commission!
RGL Associates, Inc. —Brunswick, GA
Ongoing development, improvement and implementation of strategies that will optimize performance and keep our clients happy. Able to “lead by example”.
$65,000 - $85,000 a year
Quick Apply
11d
Customer Service Manager
FreezPak Logistics —Baytown, TX
Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field. Lead, coach, and develop the customer service team to…
Estimated: $76.7K - $97.2K a year
Customer Service Team Manager
NYU Langone —Boynton Beach, FL
Works with the Senior Manager to review current state workflows at all FGP practices that impact the patients financial experience, including but not limited to…
3d
Customer Service Manager
CAD Enterprises —Phoenix, AZ
The successful candidate will be responsible for overseeing customer relations, developing and implementing sales strategies, driving team performance, and…
Estimated: $76.6K - $97K a year
Quick Apply
Customer Service Supervisor
Mr. Rooter —Gladstone, OR
In this role you will lead the team responsible for the customer calls, texts, and emails that fill our appointment schedule as well as the dispatching function…
Estimated: $48.2K - $61K a year
Quick Apply
Customer Service Manager
Ritchey Manufacturing —Brighton, CO
Roll-up sleeves and help manage a large number of incoming calls, emails, and orders. Oversee hiring, training, and activities of customer success agents to…
$65,000 - $70,000 a year
Quick Apply
11d
Business and Customer Service Manager
City of El Paso, TX —El Paso, TX
Licenses and Certificates: Texas Class "C" Driver's License or equivalent license issued by another state. Candidate must have a Bachelor's Degree or higher in…
$78,950 - $135,510 a year
2d
Customer Service Assistant Manager
Dr. Brown's Company —St. Louis, MO
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where problem-solving skills are important? Dr.…
$50,000 - $70,000 a year
Quick Apply
Customer Care Manager
Performing Arts Consultants —Township of Brick, NJ
Manage incoming individual client payments; work with our clients to handle all invoices and trip payments. Oversee each tour’s success by providing outstanding…
$40,000 - $45,000 a year
Quick Apply
Customer Experience Manager
FreedomRoads, LLC —Lincolnshire, IL
Bachelor’s degree in business administration, marketing, or a related field; Master’s degree preferred. Proficiency in CRM software, customer feedback tools,…
$69,825.00 - $104,711.25 a year
Quick Apply
4d
Customer Service Manager - Waste Hauling Company
Arrow Disposal Service, Inc. —Attalla, AL
Bachelor's degree in business, communication, or a related field is preferred. Monitor and evaluate customer service performance metrics, such as response time…
$33,000 - $35,000 a year
Quick Apply
11d
Lead Customer Service Associate
Greyhound —New York, NY
Responsibilities include providing excellent customer service, cash handling, safety awareness, on-time performance, cleanliness of terminal and buses and…
$17 - $21 an hour
Quick Apply
1d
Director of Call Center
Express Bath —Huntsville, AL
Work closely with the Director of Marketing to develop call center budgets. Monitor and analyze call center metrics and reports to identify trends, address…
$70,000 - $100,000 a year
Quick Apply
Customer Service Order Management Supervisor
Marroquin Organic —Santa Cruz, CA
5+ years of experience in order management, customer service, or a related field. Identify and implement tools and technologies to support the order management…
$80,000 - $105,000 a year
Quick Apply
9d
Customer Service Support Manager
Olive Tree People, Inc. —Venice, CA
Proven track record in managing end-to-end customer support operations, including strategy, design, and implementation. Job Types: Full-time, Contract.
$65,000 - $75,000 a year
Quick Apply

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Supervisor, Customer Service

Empower Pharmacy - United States

Apply Now

Job Details

Full-time Estimated: $57.1K - $72.3K a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Flexible schedule
Pet insurance

Qualifications

Microsoft Word
Some college
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
3 years
High school diploma or GED
Analysis skills

Full Job Description

Position Summary:

At Empower, we are currently seeking a visionary and dynamic leader for the role of Customer Service Supervisor within our high-volume call center environment. This pivotal position offers the opportunity to supervise and mentor a dedicated team of Call Center Technicians and Lead Technicians, ensuring they deliver exceptional service and support to our customers. As a supervisor, you will be the cornerstone of both team performance and individual growth, providing essential guidance, coaching, and training to elevate our standards of customer interaction and satisfaction.

In this role, you will handle escalated customer inquiries and complaints, resolving issues with efficiency and empathy to enhance and uphold our reputation for outstanding customer care. By closely monitoring team performance, including key metrics like call volume, response time, and customer satisfaction scores, you will implement strategic initiatives to optimize productivity and achieve departmental objectives. Your leadership will ensure that every team member is equipped with the tools and knowledge necessary for success, through continuous feedback and development opportunities.

Your efforts in delivering ongoing coaching and managing performance will play a critical role in fostering a culture of accountability and continuous improvement. Your ability to promote collaboration across various departments will further our mission of producing innovative medications. Apply now to become a Customer Service Supervisor at Empower and join us in our vision of expanding access to quality, affordable medication while helping people live healthier, happier lives.

Duties and Responsibilities:

Supervises and mentors a team of Call Center Technicians and Lead Technicians in high-volume call center environment, providing guidance, coaching, and support to ensure high performance and productivity.
Handles escalated customer inquiries and complaints, resolving issues promptly and effectively to ensure a positive customer experience.
Monitors team performance and key metrics, such as call volume, response time, and customer satisfaction scores. Provides constructive feedback and implements strategies to optimize performance and achieve departmental goals.
Delivers ongoing coaching and training to improve individual performance.
Manages team’s work schedules.
Processes new and refill prescription orders including payments and refunds.
Conducts training for new call center staff.
Promotes accountability, and improvement, and fosters partnerships with multiple departments to achieve team goals.
Oversees daily quality control analytics and recommends and/or implements training programs and resources to equip Call Center Technicians with the knowledge and skills needed to deliver exceptional service and support.
Completes and communicates annual performance evaluations and provides feedback to direct reports, recognizing achievements and addressing areas for improvement as needed.
Helps management with reports for auditing purposes.
Enforces company expectations and standards across all customer service disciplines.
Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. The vision abilities required by this job include close vision.

Knowledge and Skills:

Excellent customer service skills and the ability to address the needs of both external and internal customers.
Analytical and mathematical skills – capable of understanding and calculating numerical data.

Key Competencies

Customer Focus: Ability to build strong customer relationships and deliver customer-centric solutions.
Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
Resourcefulness: Secures and deploys resources effectively and efficiently.
Manages Complexity: Makes sense of complex, high-quality, and sometimes contradictory information to effectively solve problems.
Ensures Accountability: Holds self and others accountable to meet commitment.
Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications:

High school diploma or equivalent with some college education preferred but not required.
3-5 years of pharmacy experience or healthcare related experience required.
Experience in Microsoft Office (Word, Excel, Outlook, etc.).
Registered with the Texas Board of Pharmacy as a Pharmacy Technician.

Benefits:

No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
Critical Illness: Protect your finances from the expenses of a serious health issue.
Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
Legal Services: Access professional legal assistance to address concerns confidently.
Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
Pet Insurance: Care for your furry family members with our pet insurance coverage.
Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.

Apply Now

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Customer Service Supervisor

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