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Hotel General Manager

Skyline Lodge - Highlands, NC

Quick Apply

Job Details

Full-time Estimated: $80.7K - $102K a year 2 days ago

Benefits

Paid training
Disability insurance
Relocation assistance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Retirement plan

Qualifications

Hospitality
3 years
Profit & loss
Supervising experience
Organizational skills
Budgeting
Guest services
Leadership
Restaurant experience
Communication skills
Hotel experience
Hotel management

Full Job Description

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.

ALL ROADS LEAD TO YOU...

Nestled atop a 3,700-ft. high mountain, Skyline Lodge is surrounded by 50 magnificent acres of golden conifers and hardwoods in Highlands, NC lies Skyline Lodge. The area abounds with hiking trails, navigable rivers, waterfalls, and foraging for mushrooms and berries.

As the Hotel General Manager at Skyline Lodge you will have 6+ years' experience managing full-service independent boutique hotels. You will have a passion for creating memorable experiences and engaging the local community.

You’ll look after all aspects of the lodge including front office, housekeeping, rooms, food and beverage. As an ambassador of The Indigo Road, you’ll authentically embrace Internal Hospitality, be a servant leader and authentically love what you do!

MAIN DUTIES

Set the tone for guest experience by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness
Oversee, maintain and manage food and service quality
Assess, implement and manage service standards by ensuring consistency across operational procedures
Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
Create and carry out strategic business objectives that mitigate risk and maximize profit across; recruitment, finance, legal, front office, housekeeping, and restaurant operations (FOH/BOH)
Forecast financial trends to control labor, COGs, food, and beverage cost
Partner with Senior Leadership Team to ensure a positive and collaborative environment
Lead by example and set the tone for health, safety and cleanliness throughout the property

WHAT TO EXPECT. IN THE LODGE, RESTAURANT, & ROOMS…

Flexibility: Your schedule may vary (days, nights, weekends, holiday’s) based on seasonality, covers, and hours of operation but in general you can expect to work 55 to 60 hours a week.
Work Collaboratively: to achieve a one-team one-dream mentality that promotes the hiring, and nurturing of the right people ready to serve our guests, achieve financial goals and create memorable experiences
Practice Humility & Transparency: to support culture and an ethical environment where everyone feels safe, cared for and inspired
Act With Integrity: be able and willing to perform all responsibilities of each position in the kitchen when needed. Lead by example and set the tone for health, safety and cleanliness throughout the property
Enrich Your Community: engage local farms to source and procure fresh and quality product while also educating junior team members, advocating for their growth and development
Show Compassion and Empathy: listen to your team, be understanding and always provide a humane approach when individually coaching with the intent to inspire everyone to do great things
Leave a Lasting Impression: provide a sense of home through quality, consistency, and teamwork
Embrace Positivity: create a welcoming and approachable environment that is solution driven, with a smile
Have Fun at Work: set the tone by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness

THE PERKS

Competitive Pay + PTO: Competitive base + Performance based bonus (paid out quarterly) + PTO after 90 days
Health Insurance: Medical, Dental, Vision, Tele-med, Life, STD, LTD, LAP (Life Assistance Program)
Retirement Planning: 401K (50% in match up to your first 6% investment), Roth, or both
Home Loan Program: A zero-interest housing loan program to help you purchase a home.
Working Advantage: Cost-free employee savings program for electronics, appliances, apparel, cars, flowers, fitness memberships, gift cards, groceries, hotels, movie tickets, rental cars, special events, theme parks, and more!
Hospitality School Loan Program: A zero-interest hospitality school loan program to help you attend college classes in the hospitality industry
Employee Discounts: Enjoy discounts while dining in and / or spending the night across 15 restaurant concepts and growing boutique hotel collection
Maternity/Paternity Leave: 4 weeks PTO

REQUIREMENTS

6+ years of successful managing full-service hotels
Thrive in fast-paced and boutique hotel environments
Passionate about Internal Hospitality and embrace our core values
Strong problem resolution skills
Have exceptional organizational skills and a keen eye for detail
Effective communicatioN AND collaboration skills and the ability to navigate important conversation

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.The Indigo Road Hospitality Group is an equal opportunity employer.

We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Relocation assistance
Retirement plan
Vision insurance

Application Question(s):

What shifts are you NOT able to work?
Are you willing to work weekends and holidays?

Experience:

Hotel management: 3 years (Required)

Ability to Commute:

Highlands, NC (Required)

Ability to Relocate:

Highlands, NC: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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