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Senior Patient Services Manager

Guam Radiology Consultants - Tamuning, GU

Quick Apply

Job Details

Full-time From $50,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Gym membership
Life insurance

Qualifications

CPR Certification
Management
Customer service
Intake
HIPAA
Windows
Bachelor's degree
Patient care
CPT coding
Typing
Leadership
Medical terminology
2 years

Full Job Description

Job Title: Senior Patient Services Manager
Job Type: Full Time
Category: Senior Level

Job Description: The Senior Patient Services Manager is responsible for providing accurate and efficient administrative support to patients and internal healthcare providers. In this role, the manager will facilitate orientation, training, development and supervision of all patient care personnel (Front Office, Scheduling, Nurse Station); ensure all patient-intake and documents necessary for use by internal department are accurate; actively monitor patient waiting area and answer general inquiries; assists in assigned projects as needed.

Note: Job Descriptions may be revised to suit Business needs at any time.

RESPONSIBILITIES:

Provides day-to-day supervision of department staff which includes assigning tasks, monitoring performance to ensure compliance with guidelines, policies, and procedures, providing feedback on performance, and writing and conducting performance reviews. Emphasis placed on process improvement and developing staff for potential leadership roles.
Assigns all staff hours and provides staffing schedule to staff in advance. Maintains all timesheet reporting and can identify adjustments appropriately. Monitors department staff hours to avoid and limit overtime. Ensures that all overtime given was approved prior to overtime taken. Submits all overtime, leave forms and excuse notes to Human Resources by pay week deadline, to avoid any delays in payroll.
Screens and Schedules patients for the Lung Cancer Screening Program and the Osteoporosis Screening Program at Processing.
Monitors Front Desk/Scheduling/Nurse Station Teams adherence to daily schedule (including mandatory lunch breaks).
Monitors patient flow and solves potentials issues to prevent disruptions.
Monitors x-ray studies to ensure patient contact in a timely manner.
Prepares Questionnaires, Demographic Forms, Disclosures, Insurance Forms, Release Forms, Consent Forms, and Notices for completion prior to Patient Arrival.
Conducts intake interviews with new or readmitted patients to gather necessary administrative information, assists clients in completing paperwork, explains billing policies/fees, and answers general inquiries.
Ensures patients are properly prepared for scheduled procedures/examinations.
Facilitates and schedules regular staff meetings and training classes for safety, infection control, OSHA, CPR, and others as required.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
Reviews Patient administrative information for accuracy; enters information into software database and forwards information to internal departments for further processing.
Provides necessary follow-up to ensure Patient’s intake has been properly facilitated. Forwards copies of completed intake paperwork to clinical file.
Posts notices and revised fees in Patient Reception Area.
Completes and/or inputs billing/insurance/self-pay information.
Assists patients and GRC staff with patient file questions as they occur.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Assist patients in facilitating all their needs related to, scheduled appointments, issue lab forms, patient records, and preparations for procedures (i.e., contrast)
Assumes responsibility to adhere to GRC SOP’s, to the regulations of all local and Federal agencies. Enforces all company policy, memorandum, and procedures.
Serve as a customer service advocate and ensures staff responds to all inquiries, requests, and requirements in a highly responsive and professional manner.
Responsible for ensuring that each staff member is properly trained in customer service.
Perform evaluations, counseling, corrective action, and trains staff according to system wide policies and procedures. Identify, coach and/or mentor top talent for leadership opportunities and succession management. Create a foundation that supports and develops team members allowing for growth and success.
Maintains clean workspace in the Patient Services department and waiting areas.
Protects and Safeguards GRC Assets.
Performs other duties as assigned.

SKILLS:

Must possess strong customer service skills, be proficient in use of PC Windows OS and RIS/PACS (RAMSOFT), familiar with Medical Terminology, CPT Codes, able to communicate in a professional manner.
Must possess the ability to provide adequate training and develop staff for leadership roles.
Should be able to complete multiple tasks simultaneously.
Must possess basic typing skills to input various data into RAMSOFT system.
Must be familiar with all equipment and processes needed to complete duties.
Ability to type 40 words per minute.

EDUCATION:

Bachelor's degree in related field strongly preferred.

EXPERIENCE:

2+ years leadership experience related to patient care strongly preferred
2+ years of experience with Medical software or EMR strongly preferred
Knowledge of HIPAA and all areas of scheduling, including medical terminologies, provider templating, and accepted insurance coverage preferred.

BENEFITS:

401(k)
Life Insurance
Health Insurance
Dental Insurance
Gym Membership
Paid Time Off
Paid Holidays

SCHEDULE:

40 hours per week
Day Shift
Monday to Friday; Saturdays

Work Week: Monday-Friday (7:00AM-4:00PM, 8:00AM-5:00PM or 9:00AM-6:00PM)

Weekend Work Required: Flexibility to work every other Saturday (7:00AM-12:00PM or 8:00AM-1:00PM)

Equal Opportunity Employer

Guam Radiology Consultants and its affiliates are an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your email. Thanks, and good luck!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off

Healthcare setting:

Clinic

Schedule:

8 hour shift
Weekends as needed

Education:

Bachelor's (Required)

Experience:

Management: 2 years (Required)

Work Location: In person

Quick Apply

Client Services Manager jobs

Senior Patient Services Manager

Sr. Program Manager (Sr. PM)

Case Manager

Customer Service Representative - Nantucket

Manager of Substance Use Disorders

Principal Wealth Manager

Bakery Manager

Operations Manager- Client Services

Key Client Success Manager

Manager, Client Services

Project Manager, Client Services

CX Associate

Senior Project Manager, Client Services

Client Relations Specialist

Client Care Emergency Services Specialist

Collections Specialist

Health Plan Client Services Manager - Fully Remote

Property Service Client Account Manager

Entry Level Program Manager

Client Services Manager (ProFee)

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