20 Best Customer Service Representative jobs in Rosemont, IL (Hiring Now!)

Manager, Customer Solutions
JCC Chicago —Northbrook, IL
Partner with the Assistant Director, Customer Experience to develop, implement and train the Customer Solutions team on a model that provides community members…
$55,000 - $60,000 a year
Customer Care Manager
BrightStar Care —Northbrook, IL
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff…
$50,000 - $55,000 a year
Quick Apply
Customer Service Representative
Saint John Capital —Chicago, IL
Field incoming calls from call center. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work…
$35,000 - $40,000 a year
Quick Apply
1d
Customer Service Rep - BAP (USA)
Ravago Americas —Itasca, IL
The Account Specialist serves as the point of contact for customers’ requests and transactions, and coordinates fulfillment of shipping orders.
Estimated: $43K - $54.4K a year
Quick Apply
Client Success Representative
GoExceed —Elmhurst, IL
Communicate technical information to non-technical stakeholders in a clear and understandable manner. Conduct monthly technical analysis to understand client…
$45,000 - $60,000 a year
Quick Apply
Customer Service Representative
Holland Applied Technologies —Burr Ridge, IL
The Customer Service Representative is responsible for supporting our customers and outside sales team thru order entry, delivery acknowledgements, and pricing…
Estimated: $42.3K - $53.6K a year
Quick Apply
Customer Success Manager
Michele Pelafas Inc —Elmhurst, IL
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and…
$42,000 - $52,000 a year
Quick Apply
8d
PRODUCT SUPPORT SPECIALIST
HYDAC TECHNOLOGY CORPORATION —Glendale Heights, IL
Complete price and technical analysis. Provide technical support for an assigned process or product line. The Product Support Specialist will be responsible and…
Estimated: $46.8K - $59.3K a year
Quick Apply
Customer Service / Order Coordination / Sales Support (Distribution)
JobGiraffe —Arlington Heights, IL
Learn to conduct routine and special analysis. Research, troubleshoot and resolve issues, complaints and discrepancies as they arise.
$26 - $31 an hour
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13d
Customer Service Representative
Capps Plumbing & Sewer, Inc. —Wheeling, IL
With a smile in your voice, you answer their questions, book a service appointment, and ensure their day gets back on track. Pay Range: $18 to $21 per hour.
$18 - $21 an hour
Quick Apply
3d
Customer Service/Sales Associate
Elements Massage —Park Ridge, IL
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
$18 an hour
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11h
Healthcare Customer Service Representative and Delivery Driver
Dehan Home Medical Equipment & Supplies —Morton Grove, IL
Valid driver's license and clean driving record. Provide exceptional customer service, including calling customers to confirm orders, answering customer…
$22 - $24 an hour
Quick Apply
Customer Service: National Accounts Administrator
Vienna Beef LTD —Chicago, IL
Freight Checkpoint: Periodic analysis of all prepaid and prepaid add shipments working with all reps, following up on deductions, identifying uncaptured…
Estimated: $42.1K - $53.3K a year
Quick Apply
Customer Service Representative / Order Entry
Misumi USA —Schaumburg, IL
Handles inbound phone calls and queries utilizing outstanding communication skills. Regular company and tenant social events in a Class A building.
Estimated: $35.8K - $45.4K a year
Quick Apply
Call Center Agent
EXPERTISE COMPUTERS —Chicago, IL
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service…
$19.90 - $31.22 an hour
Quick Apply
18h
Office / Customer Service / Inside Sales (Circuit Boards)
JobGiraffe —Addison, IL
Additionally, identify and qualify new leads. Make updates to customer account information. Office / Customer Service / Inside Sales (Circuit Boards)*.
Up to $25 an hour
Quick Apply
Field Support Representative
Canon Business Process Services, Inc. —Itasca, IL
Provide reception work such as answering telephones, taking messages and greeting visitors. May provide minor maintenance of photocopy machine such as solving…
Up to $19 an hour
Quick Apply
Customer Service Coordinator - 2nd shift
CWF Restoration —Elmhurst, IL
Provide customer service support to our clientele by answering and relaying their phone calls. Follow-up calls and emails. Strong computer and typing skills.
$45,000 - $60,000 a year
Quick Apply
4d
Customer Service Representative
TEKsystems —Elk Grove Village, IL
Answers calls from customers and records interview information into computer for customer service by performing the following duties.
$26 - $28 an hour
Quick Apply
10d
Customer Relationship Representative - Associate Engagement Center
PeopleReady —Des Plaines, IL
Must have valid driver license, registered vehicle, and vehicle insurance. The CRR - AEC builds business relationships with customers and temporary associates,…
$19.20 - $24.00 an hour
Quick Apply

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Manager, Customer Solutions

JCC Chicago - Northbrook, IL

Apply Now

Job Details

Full-time $55,000 - $60,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Management
Supervising experience
Project management
Bachelor's degree
Business Administration
Strategic planning

Full Job Description

At JCC Chicago, we are focused on growing good kids, building communities, and educating ourselves on the past to make a difference for the future. The largest JCC in North America, JCC Chicago offers a life-affirming journey that builds on the richness and power of Jewish values and continues to reimagine them for a more connected, inspired community.

The Manager, Customer Solutions will play a key role in establishing an organizational culture where community members are at the forefront, the center of all we do. Responsible for JCC Chicago’s Customer Solutions team, those tasked with helping customers pre and post purchase, the Manager will be instrumental in creating a centralized Solutions team, providing direct oversight of the Customer Solutions team.

The Manager is responsible for executing JCC Chicago’s customer experience and brand vision, while maintaining a strong knowledge and understanding of the agency’s businesses and services.

The Manager will partner with the Assistant Director and Director, Customer Experience, Customer Solutions Project Manager and Manager, Financial Assistance to continually evaluate and improve upon the agency’s customer experience model, creating a consistent high-touch, integrated approach across all channels, including in-person, online and phone.

JCC Chicago is an equal opportunity agency that offers career opportunities, internships, and volunteer roles for all. Our goal is to foster relationships, build our community, and create connections that will enable our mission to reach a larger impact. We welcome you to join us in building your career, as we build a stronger community.

Key Areas of Responsibility:

Partner with the Assistant Director, Customer Experience to develop, implement and train the Customer Solutions team on a model that provides community members across the agency with a consistent, outstanding customer experience.
Own “One J” message, agency mission and ensure Customer Solutions team understands and integrates these into their daily interactions with the community members we serve.
Partner with Assistant Director, Customer Experience in strategic planning, training and problem solving regarding customer experience issues.
Hire, manage and mentor Customer Solutions team. Create annual goals, staff development and training plans and evaluation processes, both formal and informal.
Work with site staff to ensure that they understand and adhere to agency and site policies and procedures which allow for seamless business operations.
Ensure timely and accurate management of UltiPro database for department.
Act as a liaison between Finance and Customer Solutions team for audit and ad-hoc requests.
Actively participate in agency events to build and strengthen collaborative relationships across agency.
Provide customers with highest level of customer service via support ticket system, phone, and on-line chat. Act as a first point of contact for any escalated customer communications.
Provide customers with account information, tax statements, invoices, payment history, etc. Support Customer Solutions representatives with account reviews and oversite to ensure accuracy.
Enter program registrations into CRM systems, process payments, set up payment plans, program changes, refunds and cancellations.
First point of contact for Organizational Accounts, payment processing, ACH and check deposits.
Participate in the oversite and approval process for employee discount applications.
Facilitate account maintenance as it pertains to updating customer information, member merges, notes & alerts, troubleshooting online issues, etc.
Partner with Assistant Director, Customer Experience and support the Customer Solutions Representatives in facilitating the aging and collections process for the agency, ensuring that all balances are collected upon internally or sent to a 3rd party collections agency in a timely manner.
Act as a knowledge base for programs and be able to cross sell/up sell programs across departments.
Perform ad hoc information requests for various levels of the organization.

Key Essential Job Duties/Physical Duties:

Repetitive movement of arms and hands to operate computer, keyboard and mouse.
Able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
React with physical and mental alertness in emergency situations and assist in evacuation of building.

Days / Hours / %Travel:

Full time, based at Bernard Weinger JCC in Northbrook, with travel between various JCC Chicago locations as necessary.

Monday – Friday 9am-5pm

Direct Reports (Titles and FTE%):

3 Customer Solutions Representatives (3 FTE)

Education Qualifications:

Bachelor’s Degree
Coursework in Business Administration or related preferred

Other Requirements:

Previous supervision of staff within a customer service team.
Previous success within business operations and customer service roles in a highly service oriented environment.
Demonstrated success guiding and mentoring staff in building a team culture.
Entrepreneurial, transparent and accountable.
Ability to set a vision and lead others to follow.
Demonstrated success creating a warm, welcoming environment with a focus on providing an outstanding customer experience.
Presence and ability to command a situation.
High degree of proficiency using Microsoft Word, Excel and CRM databases (Salesforce preferred) with demonstrated ability to learn other technology as needed.
Strong organizational and multitasking abilities.
Success working in an environment requiring strong problem solving and attention to detail.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Work Location: In person

Apply Now

Customer Service Representative jobs in Rosemont, IL

Manager, Customer Solutions

Customer Care Manager

Customer Service Representative

Customer Service Rep - BAP (USA)

Client Success Representative

Customer Service Representative

Customer Success Manager

PRODUCT SUPPORT SPECIALIST

Customer Service / Order Coordination / Sales Support (Distribution)

Customer Service Representative

Customer Service/Sales Associate

Healthcare Customer Service Representative and Delivery Driver

Customer Service: National Accounts Administrator

Customer Service Representative / Order Entry

Call Center Agent

Office / Customer Service / Inside Sales (Circuit Boards)

Field Support Representative

Customer Service Coordinator - 2nd shift

Customer Service Representative

Customer Relationship Representative - Associate Engagement Center

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