20 Best Customer Advocate jobs in Covington, KY (Hiring Now!)

Customer Advocate
WATSON'S —Cincinnati, OH
Maintains constant and on-going customer follow-up for Service related calls and outstanding parts orders. And will have a level of technical experience as it…
$20 - $22 an hour
Quick Apply
Technical Color Manager
Olberding Brand Family —Cincinnati, OH
Our services begin in conceptual brand strategy and design, then flow through adaptive design all the way to the production of color accurate and regulatory…
Estimated: $64K - $81K a year
Quick Apply
5d
Material Handler- 12 hrs-Nights
thyssenkrupp Bilstein of America Inc —Hamilton, OH
Previous basic forklift experience with ability to obtain a license and operate various forklifts (order filler, stand-up reach, sit down electric, scissor lift…
From $17 an hour
18h
Assembler 2nd Shift
thyssenkrupp Bilstein of America Inc —Hamilton, OH
A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness. Demonstrated knowledge of basic math, including working with decimals,…
Estimated: $28.7K - $36.4K a year
18h
On-Call Registered Nurse (RN) - 7 on 7 off
Suncrest Hospice —Northbrook, OH
Must be willing to drive with reliable transportation, valid driver’s license, and auto insurance, to be able to travel across the service area.
Estimated: $75.6K - $95.7K a year
Forklift Mechanic
Saia LTL Freight —West Chester, OH
Uses electronic diagnostic tools and computer software to assist in the troubleshooting and repair of forklifts engine, braking, electrical, hydraulic, cooling…
$31.75 - $36.25 an hour
Quick Apply
14h
Team Leader 3rd Shift
thyssenkrupp Bilstein of America Inc —Hamilton, OH
A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness. Assists with investigation of root cause and implement countermeasures…
Estimated: $37.5K - $47.4K a year
18h
Customer Advocate (Regulatory Complaints)
Green Dot Corporation —Cincinnati, OH
Providing accurate and comprehensive written analysis and responses to customer complaints that have been filed with a state or federal regulator within the…
$48,200 - $73,700 a year
4d
RN C4 Post Anesthesia Care
St. Elizabeth Healthcare —Edgewood, KY
Graduate from accredited School of Nursing, licensed to practice in the state where work is being performed. Utilize the nursing process with regard to the care…
Estimated: $67.1K - $84.9K a year
3d
Weekend Qualcomm Brand Advocate
BDS Connected Solution, LLC. —Cincinnati, OH
Gather, summarize, and report via our reporting tool daily on field and channel feedback and activities, as well as inform the team of competitive insights.
From $19 an hour
Quick Apply
3d
Trailer Mechanic - 3rd Shift
Saia LTL Freight —West Chester, OH
Uses diagnostic tools and computer software to assist in troubleshooting and repair of heavy duty braking and electrical systems used on trailers and dollies.
$28.00 - $32.25 an hour
Quick Apply
RN - Med Surg 7D Edgewood - Full Time Days
St. Elizabeth Healthcare —Edgewood, KY
Graduate from accredited School of Nursing, licensed to practice nursing in the state where work is being performed. E. Serve as the patient’s advocate.
Estimated: $69.4K - $87.9K a year
3d
Solar Sales Representative
Sunergy Solar LLC —Cincinnati, OH
Exceed weekly and monthly sales targets through self-generated leads. Diligently maintain records of customer interactions for future reference.
$90,000 - $100,000 a year
Quick Apply
5d
Quality Technician - Aftermarket
thyssenkrupp Bilstein of America Inc —Hamilton, OH
A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness. Works with OPS leadership to perform/confirm production quality checks…
Estimated: $34.4K - $43.6K a year
4d
Patient Advocate - Cincinnati, OH
Nyx Health —Cincinnati, OH
Conduct home/field visits as required. Adhere to all applicable state and federal regulations with regards to HIPAA compliance. High School diploma or GED.
Estimated: $36K - $45.6K a year
Quick Apply
Solar Sales Consultant (Entry Level - Experienced)
Purelight Power —Cincinnati, OH
Background in direct sales or a similar field preferred, including but not limited to solar, pest control, TV, mortgages, or home security systems.
$70,000 - $210,000 a year
Quick Apply
14d
Café Coach - Kenwood Towne Centre
Capital One —Cincinnati, OH
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…
12d
GCP Senior Manager- Quality Assurance (contract) 22092
Vertex Pharmaceuticals —United States
For assigned programs/ studies, leads quality issue investigations, root cause analysis and CAPA development and assist study teams in implementing corrective…
$80 - $85 an hour
1h
RN - Site Float Pool - The Jewish Hospital
Mercy Health —Cincinnati, OH
Current nursing license in the designated state of employment (required). Hear alarms/telephone/audio recordings. Proficiency in using computerized tools.
Estimated: $38.9K - $49.3K a year
Customer Solutions Advocate (Collections) - Cincinnati, OH - Full Time
Fifth Third Bank —Cincinnati, OH
Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy. While operating within the Banks risk appetite, achieves…
Estimated: $34.2K - $43.3K a year
3d

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Customer Advocate

WATSON'S Cincinnati, OH

Quick Apply

Job Details

Full-time $20 - $22 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Employee discount
Gym membership

Qualifications

CRM software
Management
Customer service
Microsoft Office
3 years
Analysis skills
Bachelor's degree
Organizational skills
Customer support
2 years
Communication skills

Full Job Description

Fast paced and fast growing, Watson’s is the nation’s leading retailer of pools, spas, indoor and outdoor furniture, home recreation and more. For over 50 years we’ve been helping customers experience more of life’s best moments by providing a wide array of premium products and superior customer service. The customer lives at the center of everything we do and we put them and their experiences first every single day. Our team is passionate about providing premier customer experiences and the Customer Advocate – Service & Technicians role within our Service department is the driving force in ensuring we over-deliver for our customers every time. The ideal candidate for this role will be driven by a deep commitment to customer service and will enjoy cultivating premier customer experiences. They will put customer satisfaction first and will be skilled in on-the-fly problem solving, working collaboratively across divisions and with multiple stakeholders (technicians, schedulers, warranty specialists, scheduling coordinators, customer service representatives, etc.) and will have a level of technical experience as it relates to solving problems related to repairs, warranties, parts orders, etc. This role will sit on the frontline of customer engagement and be interacting with our customers on a daily basis. The ideal candidate will thrive in fast paced, dynamic environments, be entrepreneurially minded and have a growth focus. They must be solution-oriented and possess excellent communication skills, enabling their ability to communicate effectively with all customers and resolve any customer concerns.

This is a full-time position. Some evening, weekend and holidays may periodically be required.

PRIMARY RESPONSIBILITIES:

Engages with internal (employee) and external (customer) stakeholders via phone, email, etc.
Provides exceptional customer service through positive, friendly and solution-oriented communication.
Owns all aspects of real-time customer support in regards to their Watson’s Service experience.
Works directly with department management, and various service department associates on a daily basis, in order to oversee customer needs at, during and immediately following their service calls.
Maintains constant and on-going customer follow-up for Service related calls and outstanding parts orders.
Handles service call resolution, both at time of service and for any support requiring longer-term resolution (i.e. warranties, repairs, etc.), using appropriate tools and processes.
Maintains accurate records and detail related to Service calls and outstanding follow-ups (i.e. rescheduling, parts statuses, etc.)
Enhances sales efforts by developing and reinforcing strong relationships with our existing customers.
Manages and creates (as needed/if necessary) reporting related to any relevant customer tickets and orders
Works with Director of Operations and Assistant Service Manager to acquire, manage and maintain data related to key performance indicators for customer experience.
Acts as a liaison when resolving customer problems, between Customer Service, Scheduling, Warranties and Sales divisions of the company.
Performs other related duties as assigned.

PERFORMANCE KPIs:

Customer satisfaction scores (Net promoter)
Response times
Cost per resolution
Time to Service Completion (Full)

QUALIFICATIONS:

Bachelor’s degree (or equivalent) preferred
Experience: 3-5 years of customer service, service or similar department(s) experience
Excellent verbal and written communication skills
Exceptional interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Experience with CRM software and other customer relationship tools
Retail experience preferred but not required
Pool & Spa, Home Recreation, Indoor and Outdoor furnishings experience a plus but not required
Must be willing to work in an office environment and be willing to learn new skills

BENEFITS & PERKS:

Highly competitive salary
Competitive performance bonus program?
Comprehensive medical and dental coverage options; including Health Savings Account (HSA)
PTO / Paid Holidays
401k with company match
Company provided cell phone/service?
Office gym
Employee discount program

ABOUT WATSON’S:

Since 1968, Watson’s has grown from a pool store in Cincinnati to one of the nation’s largest retailers of home recreation products and home furnishings. Their stores feature outdoor furnishings, indoor furnishings, game tables, pools, spas, and more, all under one roof. Watson’s mission is to bring families together for fun, relaxation, and a break from the stress of daily life. Their vision is to bring creativity to the home furnishings and leisure industries, by providing leadership with cutting-edge products, innovation, and world-class customer service. Join our team at Watson’s “The fun place to shop” and Work! For more information visit www.watsons.com

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

Experience level:

2 years

Weekly day range:

Monday to Friday

Work setting:

In-person
Office

Work Location: In person

Quick Apply

Customer Advocate jobs in Covington, KY

Customer Advocate

Technical Color Manager

Material Handler- 12 hrs-Nights

Assembler 2nd Shift

On-Call Registered Nurse (RN) - 7 on 7 off

Forklift Mechanic

Team Leader 3rd Shift

Customer Advocate (Regulatory Complaints)

RN C4 Post Anesthesia Care

Weekend Qualcomm Brand Advocate

Trailer Mechanic - 3rd Shift

RN - Med Surg 7D Edgewood - Full Time Days

Solar Sales Representative

Quality Technician - Aftermarket

Patient Advocate - Cincinnati, OH

Solar Sales Consultant (Entry Level - Experienced)

Café Coach - Kenwood Towne Centre

GCP Senior Manager- Quality Assurance (contract) 22092

RN - Site Float Pool - The Jewish Hospital

Customer Solutions Advocate (Collections) - Cincinnati, OH - Full Time

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