20 Best Customer Advocate jobs in Covington, KY (Hiring Now!)

Customer Advocate
WATSON'S —Cincinnati, OH
Maintains constant and on-going customer follow-up for Service related calls and outstanding parts orders. And will have a level of technical experience as it…
$20 - $22 an hour
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A&P Mechanic Mobile Service Technician- Cincinnati, OH
Textron Aviation —Cincinnati, OH
Must obtain a Textron-issued driver license and possess valid state-issued driver license. Must possess a valid state-issued driver’s license and abide by…
Estimated: $63.6K - $80.5K a year
Technical Color Manager
Olberding Brand Family —Cincinnati, OH
Our services begin in conceptual brand strategy and design, then flow through adaptive design all the way to the production of color accurate and regulatory…
Estimated: $64K - $81K a year
Quick Apply
5d
Material Handler- 12 hrs-Nights
thyssenkrupp Bilstein of America Inc —Hamilton, OH
Previous basic forklift experience with ability to obtain a license and operate various forklifts (order filler, stand-up reach, sit down electric, scissor lift…
From $17 an hour
20h
Licensed Medicare Sales Agent
GoHealth —Cincinnati, OH
Active, valid health insurance agent license in good standing in every state in which licensed. Work remotely from your home (must work from your license…
$44,632 - $154,300 a year
Quick Apply
Assembler 2nd Shift
thyssenkrupp Bilstein of America Inc —Hamilton, OH
A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness. Demonstrated knowledge of basic math, including working with decimals,…
Estimated: $28.7K - $36.4K a year
20h
Manager in Training
Mike's Carwash —Fort Wright, KY
Problem Solving Ability: Utilizes logic and systematic processes to analyze and solve problems; defines the causes, effects, impact and scope of problems;…
From $18.25 an hour
Forklift Mechanic
Saia LTL Freight —West Chester, OH
Uses electronic diagnostic tools and computer software to assist in the troubleshooting and repair of forklifts engine, braking, electrical, hydraulic, cooling…
$31.75 - $36.25 an hour
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17h
Team Leader 3rd Shift
thyssenkrupp Bilstein of America Inc —Hamilton, OH
A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness. Assists with investigation of root cause and implement countermeasures…
Estimated: $37.5K - $47.4K a year
20h
On-Call Registered Nurse (RN) - 7 on 7 off
Suncrest Hospice —Blue Ash, OH
Must be willing to drive with reliable transportation, valid driver’s license, and auto insurance, to be able to travel across the service area.
Estimated: $75.6K - $95.7K a year
Equipment Mechanic – Field
Altec Industries, Inc. —Cincinnati, OH
Perform replacement of electrical, hydraulic, and mechanical components. Previous field mechanic and/or equipment service experience. Wage: $28-$43/hr *.
$28 - $43 an hour
Quick Apply
20h
Hazmat Industrial Waste CDL A Driver - Tanker & Hazmat Endorsements
Midwest Environmental Services, Inc. —Hamilton, OH
Must hold a valid CDL A license with Hazmat and Tanker endorsements. We are seeking an experienced career-minded commercial driver (CDL A with Hazmat & Tanker…
From $26 an hour
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Customer Advocate (Regulatory Complaints)
Green Dot Corporation —Cincinnati, OH
Providing accurate and comprehensive written analysis and responses to customer complaints that have been filed with a state or federal regulator within the…
$48,200 - $73,700 a year
4d
Cannabis Advisor - Cincinnati
Zen Leaf —Cincinnati, OH
Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances). 1-2 years of retail or hospitality experience.
$16 an hour
Quick Apply
RN C4 Post Anesthesia Care
St. Elizabeth Healthcare —Edgewood, KY
Graduate from accredited School of Nursing, licensed to practice in the state where work is being performed. Utilize the nursing process with regard to the care…
Estimated: $67.1K - $84.9K a year
3d
Patient Advocate - Cincinnati, OH
Nyx Health —Cincinnati, OH
Conduct home/field visits as required. Adhere to all applicable state and federal regulations with regards to HIPAA compliance. High School diploma or GED.
Estimated: $36K - $45.6K a year
Quick Apply
RN - Med Surg 7D Edgewood - Full Time Days
St. Elizabeth Healthcare —Edgewood, KY
Graduate from accredited School of Nursing, licensed to practice nursing in the state where work is being performed. E. Serve as the patient’s advocate.
Estimated: $69.4K - $87.9K a year
3d
Avionics Mobile Service Technician - Cincinnati, OH
Textron Aviation —Cincinnati, OH
Must obtain a Textron-issued driver license and possess valid state-issued driver license. Duties require a broad knowledge of electronics and ability to use…
Estimated: $57.8K - $73.2K a year
Café Coach - Kenwood Towne Centre
Capital One —Cincinnati, OH
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…
12d
Brand Ambassador
Sandpiper Productions —Covington, KY
If you are hired for the elite brand ambassador job in Kentucky you will conduct engaging consumer tastings at diverse locations, including liquor or package…
$30 an hour
Quick Apply
3d

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Customer Advocate

WATSON'S Cincinnati, OH

Quick Apply

Job Details

Full-time $20 - $22 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Employee discount
Gym membership

Qualifications

CRM software
Management
Customer service
Microsoft Office
3 years
Analysis skills
Bachelor's degree
Organizational skills
Customer support
2 years
Communication skills

Full Job Description

Fast paced and fast growing, Watson’s is the nation’s leading retailer of pools, spas, indoor and outdoor furniture, home recreation and more. For over 50 years we’ve been helping customers experience more of life’s best moments by providing a wide array of premium products and superior customer service. The customer lives at the center of everything we do and we put them and their experiences first every single day. Our team is passionate about providing premier customer experiences and the Customer Advocate – Service & Technicians role within our Service department is the driving force in ensuring we over-deliver for our customers every time. The ideal candidate for this role will be driven by a deep commitment to customer service and will enjoy cultivating premier customer experiences. They will put customer satisfaction first and will be skilled in on-the-fly problem solving, working collaboratively across divisions and with multiple stakeholders (technicians, schedulers, warranty specialists, scheduling coordinators, customer service representatives, etc.) and will have a level of technical experience as it relates to solving problems related to repairs, warranties, parts orders, etc. This role will sit on the frontline of customer engagement and be interacting with our customers on a daily basis. The ideal candidate will thrive in fast paced, dynamic environments, be entrepreneurially minded and have a growth focus. They must be solution-oriented and possess excellent communication skills, enabling their ability to communicate effectively with all customers and resolve any customer concerns.

This is a full-time position. Some evening, weekend and holidays may periodically be required.

PRIMARY RESPONSIBILITIES:

Engages with internal (employee) and external (customer) stakeholders via phone, email, etc.
Provides exceptional customer service through positive, friendly and solution-oriented communication.
Owns all aspects of real-time customer support in regards to their Watson’s Service experience.
Works directly with department management, and various service department associates on a daily basis, in order to oversee customer needs at, during and immediately following their service calls.
Maintains constant and on-going customer follow-up for Service related calls and outstanding parts orders.
Handles service call resolution, both at time of service and for any support requiring longer-term resolution (i.e. warranties, repairs, etc.), using appropriate tools and processes.
Maintains accurate records and detail related to Service calls and outstanding follow-ups (i.e. rescheduling, parts statuses, etc.)
Enhances sales efforts by developing and reinforcing strong relationships with our existing customers.
Manages and creates (as needed/if necessary) reporting related to any relevant customer tickets and orders
Works with Director of Operations and Assistant Service Manager to acquire, manage and maintain data related to key performance indicators for customer experience.
Acts as a liaison when resolving customer problems, between Customer Service, Scheduling, Warranties and Sales divisions of the company.
Performs other related duties as assigned.

PERFORMANCE KPIs:

Customer satisfaction scores (Net promoter)
Response times
Cost per resolution
Time to Service Completion (Full)

QUALIFICATIONS:

Bachelor’s degree (or equivalent) preferred
Experience: 3-5 years of customer service, service or similar department(s) experience
Excellent verbal and written communication skills
Exceptional interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Experience with CRM software and other customer relationship tools
Retail experience preferred but not required
Pool & Spa, Home Recreation, Indoor and Outdoor furnishings experience a plus but not required
Must be willing to work in an office environment and be willing to learn new skills

BENEFITS & PERKS:

Highly competitive salary
Competitive performance bonus program?
Comprehensive medical and dental coverage options; including Health Savings Account (HSA)
PTO / Paid Holidays
401k with company match
Company provided cell phone/service?
Office gym
Employee discount program

ABOUT WATSON’S:

Since 1968, Watson’s has grown from a pool store in Cincinnati to one of the nation’s largest retailers of home recreation products and home furnishings. Their stores feature outdoor furnishings, indoor furnishings, game tables, pools, spas, and more, all under one roof. Watson’s mission is to bring families together for fun, relaxation, and a break from the stress of daily life. Their vision is to bring creativity to the home furnishings and leisure industries, by providing leadership with cutting-edge products, innovation, and world-class customer service. Join our team at Watson’s “The fun place to shop” and Work! For more information visit www.watsons.com

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

Experience level:

2 years

Weekly day range:

Monday to Friday

Work setting:

In-person
Office

Work Location: In person

Quick Apply

Customer Advocate jobs in Covington, KY

Customer Advocate

A&P Mechanic Mobile Service Technician- Cincinnati, OH

Technical Color Manager

Material Handler- 12 hrs-Nights

Licensed Medicare Sales Agent

Assembler 2nd Shift

Manager in Training

Forklift Mechanic

Team Leader 3rd Shift

On-Call Registered Nurse (RN) - 7 on 7 off

Equipment Mechanic – Field

Hazmat Industrial Waste CDL A Driver - Tanker & Hazmat Endorsements

Customer Advocate (Regulatory Complaints)

Cannabis Advisor - Cincinnati

RN C4 Post Anesthesia Care

Patient Advocate - Cincinnati, OH

RN - Med Surg 7D Edgewood - Full Time Days

Avionics Mobile Service Technician - Cincinnati, OH

Café Coach - Kenwood Towne Centre

Brand Ambassador

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