20 Best member services representative jobs in Chicago, IL (Hiring Now!)

Senior Associate, Member Services
Options Clearing Corporation —Chicago, IL
Supports development of analyses of member performance and works to develop recommendations for improvement. This includes information memos, operations manuals…
Estimated: $64K - $81.1K a year
Associate Principal, Software Engineering: Java
Options Clearing Corporation —Chicago, IL
BS degree in Computer Science, similar technical field required. Primary responsibility is application design and development of next gen clearing applications…
Estimated: $157K - $199K a year
Registered Nurse (RN)
VITAS Healthcare —Chicago, IL
Registered Nurse, RN, follows VITAS policies and standards (See VITAS Standards Manual) and practices within the scope of the RN license and has knowledge of…
$36 - $45 an hour
INSURANCE ACCOUNT REPRESENTATIVE
STATE FARM INSURANCE —Chicago, IL
Network to develop new prospective insurance customers is a variety of ways. Insurance service can include responding to insurance inquiries regarding insurance…
$40,000 - $60,000 a year
Quick Apply
Staff Physician
Concentra —Franklin Park, IL
Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties. Generous paid time off (PTO).
Estimated: $224K - $284K a year
4d
Gaming Service Technician
J&J Ventures, Gaming LLC —Hickory Hills, IL
The successful candidate must be 21 years or older, have a valid driver’s license and good driving record, and pass Illinois Gaming Board and Illinois…
Estimated: $40.4K - $51.2K a year
Associate Principal, Information Governance
Options Clearing Corporation —Chicago, IL
In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements for external organizations…
Estimated: $92.5K - $117K a year
Sales Representative - Trucker's Network
160 Driving Academy —Chicago, IL
Ability to maintain composure in stressful situations. Truckers Network is a division of 160 Driving Academy, the largest CDL training vocational school system…
Estimated: $61.7K - $78.1K a year
Quick Apply
Patient Services Representative
Howard Brown Health —Chicago, IL
Maintains balanced cash banks for collection of patient payments in cash. A Bachelor’s degree or higher in a medical/ healthcare or related field may substitute…
Estimated: $35.2K - $44.6K a year
Quick Apply
21h
Physical Therapist
North Shore Pediatric Therapy —Lincolnwood, IL
You have a master's degree and an Illinois state license in good standing. Participate in monthly social events with your team to build strong professional…
$73,000 - $78,000 a year
Quick Apply
Automotive Dealership Service BDC Representative
Steve Napleton Auto Group —Oak Lawn, IL
Schedule Service Customer's Appointments through inbound and outbound phone calls, emails, and text messages. Customer service: 1 year (Preferred).
$17 an hour
Quick Apply
Patient Access Representative
Erie Family Health Center —Chicago, IL
Provides appropriate routing and handling of all telephone calls – administrative, clinical and informational in compliance with departmental guidelines.
$18 - $22 an hour
1d
LPN (Licensed Practical Nurse)
The Admiral At The Lake —Chicago, IL
Reports concerns and/or changes in resident’s physical, psychological and social conditions to R.N. or D.O.N. Identifies issues and develops appropriate, person…
$28 - $32 an hour
Quick Apply
INSURANCE SALES AGENT
STATE FARM INSURANCE —Chicago, IL
Network to develop new prospective insurance customers is a variety of ways. Insurance service can include responding to insurance inquiries regarding insurance…
$40,000 - $55,000 a year
Quick Apply
10d
BCBA 24/25 School Year | Berwyn, IL
CareStaff Partners, LLC —Berwyn, IL
Work directly with the parent/guardian to notify them of the progress of the client to include weekly treatment calls. Must be able to practice in Illinois.
$38 - $41 an hour
Quick Apply
Teen Services Specialist
Skokie Public Library —Skokie, IL
Develop and maintain strong working relationships with colleagues and community members. Ability to perform office-related functions including extended…
$21.56 - $26.95 an hour
Quick Apply
4h
Customer Relations Representative - State Farm Agent Team Member
Colin Fane - State Farm Agent —Oak Park, IL
Customer Support: Delivering exceptional customer service by promptly responding to inquiries, answering questions, and providing guidance on insurance products…
$38,000 - $55,000 a year
Quick Apply
8h
Lead Dispensary Associate
Acreage Holdings —Chicago, IL
In conjunction with the Dispensary Manager, disposes of product in alignment with state regulations. Able to pass a state mandated background check.
Estimated: $34.4K - $43.6K a year
Quick Apply
3d
Leasing Coordinator
NEMA Chicago —Chicago, IL
Cover receptionist desk as needed. Take leasing calls and conducts leasing tours when necessary. Be a welcoming source of help, assistance, and information for…
Estimated: $49.6K - $62.8K a year
Quick Apply
Respiratory Sales Specialist
AdaptHealth —Chicago, IL
Valid driver's license and reliable personal vehicle required. Experience in field marketing and calling on medical facilities, physicians, and staff is a plus.
Estimated: $58.5K - $74.1K a year
Quick Apply

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Senior Associate, Member Services

Options Clearing Corporation - Chicago, IL

Apply Now

Job Details

Full-time Estimated: $64K - $81.1K a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Loan assistance

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Writing skills
Microsoft Office
3 years
Analysis skills
Bachelor's degree
Business
Communication skills

Full Job Description

What You'll Do:

This role’s primary responsibility is to support a team responsible for maintaining exceptionally high levels of client satisfaction by enhancing the Clearing Member’s experience with clearing their existing and new products. The role must possess a basic understanding of OCC’s products, systems, and processes as well as a broad understanding of the industry as a whole. The role supports the team that provides daily support to members related to operational questions or issues which includes research and analysis of trade and position data. The role is expected to work under guidance with initiatives and define, quantify and analyze relationships to ensure each firm’s operational requirements are met as they relate to their membership at OCC. This role is responsible for contributing to the writing of documentation and training of Clearing Members on operational processing, services and system capabilities. The role supports a team that is the main interface between the Clearing Members and all internal parties in preparation for new functionality and new products introduced into production. This role is responsible for ensuring compliance with all policies and procedures.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

Support the team maintaining relationships with approximately 15 clients per person, including key clients
Support team members who respond to complex inquiries and resolve problems independently through explanation of facts and details; explain trade processing and clearing, corporate actions, data transmission technical specifications, etc.
Has demonstrated basic understanding and skills in OCC cleared products and systems with the ability to apply that knowledge and skills to a range of standard and non-standard situations
Support team's ability to effectively interprets clearing member needs, assesses requirements and identifies solutions to non-standard requests
Works with Clearing Member to make sure solution meets their needs
Has a basic understanding of client businesses across numerous OCC memberships
Supports professionals that gather and analyze pertinent information about Clearing Member’s business in order to anticipate the needs of the members and increase the Clearing Member satisfaction
Implements procedures for clients’ visits by leading meetings with senior management at clients’ offices
Supports development of analyses of member performance and works to develop recommendations for improvement
Coordinate activities related to account changes, terminations and business expansions ensuring all activities are performed in accordance with procedures and in a professional timely manner
Responds frequently to day-to-day, routine Clearing Member inquiries received via phone or email and coordinates resolution with the appropriate department
Maintains and updates Clearing Member information in CRM system and other databases
Analyzes firm data and identifies trends
Leads training sessions to educate clients on new and existing products, services or enhancements; coordinates roll out and training materials. This includes information memos, operations manuals, user guides and in person/online presentations
Acts as an advocate and internal representative for Clearing Members so their product and service needs are communicated internally as necessary ensuring that the Member’s needs are addressed
Performs Masterfile account updates and verification of changes for members
Assists with departmental self- testing and writing of procedures and job aids

Supervisory Responsibilities

None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

[Preferred] Previous options/financial industry background
[Required] Excellent organizational, verbal, communication and writing skills
[Required] Strong analytical, conceptual and problem-solving abilities
[Required] Ability to manage and prioritize assignments and respond to rapidly shifting priorities
[Required] Acts with increasing independence and displays significant business acumen and process knowledge

Technical Skills & Background

[Required] Microsoft Office proficiency especially proficient in PowerPoint, Excel, and Word

Certifications

None Required

Education & Training

[Required] Bachelor’s Degree in business
[Required] 3+ years of experience

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 2 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about

OCC

, please click

here

OCC is an Equal Opportunity Employer

Apply Now

member services representative jobs in Chicago, IL

Senior Associate, Member Services

Associate Principal, Software Engineering: Java

Registered Nurse (RN)

INSURANCE ACCOUNT REPRESENTATIVE

Staff Physician

Gaming Service Technician

Associate Principal, Information Governance

Sales Representative - Trucker's Network

Patient Services Representative

Physical Therapist

Automotive Dealership Service BDC Representative

Patient Access Representative

LPN (Licensed Practical Nurse)

INSURANCE SALES AGENT

BCBA 24/25 School Year | Berwyn, IL

Teen Services Specialist

Customer Relations Representative - State Farm Agent Team Member

Lead Dispensary Associate

Leasing Coordinator

Respiratory Sales Specialist

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