20 Best Service Advisor jobs (Hiring Now!)

Service Advisor Full Time
Graham Auto Repair —Graham, WA
Valid driver's license and satisfactory driving record is required. Answer phones three rings or less, respond to text messages, chats, emails, and voicemails…
$850 - $1,341 a week
Confidential - Auto Dealership Service Manager
Confidential —Lubbock, TX
Pass Background, Drug Screen, and have a valid Driver's License. Located within 40 miles of Medium Size Community with Shopping, Universities, and Affordable…
$12,000 - $15,000 a month
Quick Apply
Service Advisor Heritage Toyota of Owings Mills
Heritage —Owings Mills, MD
Our automotive Service Advisor/ Service Writer greets customers and consults with them on their vehicle service needs. Address and resolve customer complaints.
Estimated: $74.3K - $94.1K a year
Quick Apply
1h
Automotive Service Writer
Tubbs & Sons Ford Sales —Colby, KS
Responsibilities include providing excellent customer service from intake to release of vehicle, and perform any additional follow up, listening carefully to…
$30,000 - $55,000 a year
Quick Apply
Experienced Automotive Service Advisor - Riverchase Kia
RIVERCHASE KIA —Pelham, AL
Must have a valid driver's license and be in good standing. Serves as the primary point of contact for all automotive service and repair matters.
Estimated: $54.8K - $69.4K a year
Quick Apply
Service Advisor - Nissan of Forest City
Friendship Automotive —Forest City, NC
Verify invoices and repair orders. Compensation for this position is driven by incentives and commission and includes guaranteed monthly income.
$50,000 - $80,000 a year
Quick Apply
5d
Automotive Service Writer/Advisor
Confidential —San Antonio, TX
Experience in brake repair, tire service, and automotive diagnostics. Maintain detailed records of customer interactions and transactions.
$60,000 - $120,000 a year
Quick Apply
Automotive Service Advisor
Shearer Volkswagen —South Burlington, VT
Handles telephone inquiries regarding appointments and work in process. Must have a valid Driver's License. Monitors progress of repair throughout the day.
$60,000 - $100,000 a year
Quick Apply
Automotive Service Writer/Advisor
Independent Automotive Shop —Bend, OR
Experience with brake repair, alignment, suspension and steering repair is preferred. Monitor and evaluate technician performance and provide feedback.
$800 - $1,600 a week
Quick Apply
5d
Service Director
Victory Chevrolet Cadillac —Sonoma County, CA
Ability to maintain a high customer service index rating (CSI). _*Automotive Dealership seeking Experienced Service Director in Sonoma County*_.
$12,500 - $20,000 a month
Quick Apply
Service Advisor/Foreman - Employee Owned Company
Fargo Freightliner —Fargo, ND
Help answering overflow of incoming service calls. Work with the Service Department in monitoring efficiency on each technician. Expected hours: 40 per week.
From $30 an hour
Quick Apply
Honda Service Advisor
Norm Reeves Honda, Cerritos —Cerritos, CA
A valid driver’s license and acceptable driving record. You’re responsible for creating a super Norm Reeves Honda service experience for our guests and using…
$65,000 - $150,000 a year
Quick Apply
21h
Automotive Service Manager
BraunAbility Arch Retail - United Access —Rochester, NY
A bachelor’s degree in Automotive Technology, Business Management, or a related field a *plus*. Through proper scheduling and partnership with the sales team on…
$60,000 - $70,000 a year
Quick Apply
13d
Service Advisor
Pohanka Honda Of Fredericksburg —Fredericksburg, VA
A valid driver's license with a clean driving record. Working here means being exposed to the latest innovations, state-of-the-art equipment, and cutting-edge…
$58,296.94 - $90,207.06 a year
Quick Apply
Service Advisor
Tesla —White Plains, NY
Valid driver's license required. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical…
$25 - $30 an hour
Quick Apply
1h
Findlay Lincoln - Service Advisor
Findlay Lincoln —Henderson, NV
Verify that the final invoice reconciles with the work performed on every repair order. Prepare a complete and accurate estimate of cost for labor and parts.
Estimated: $64.7K - $82K a year
Quick Apply
12h
Lead Service Advisor
Kitsap Auto Outlet —Port Orchard, WA
Utilize knowledge of auto body repair, brake repair, and diesel engine repair to advise customers on necessary services.
$18 - $30 an hour
Quick Apply
Service Manager
O'Brien Auto Group —Portland, OR
Qualified candidates must have a valid driver's license, clean driving record, and the ability to pass a background check.*. 401(k) plus company match.
$7,500 - $10,000 a month
Quick Apply
Porsche Service Advisor
Porsche Tampa —Tampa, FL
Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry. 401(k) with company match.
$60,000 - $140,000 a year
Quick Apply
5d
Equipment Service Manager
Quinlan's Equipment, Inc. —Antigo, WI
Takes and makes phone calls for the equipment service department to answer customer questions, listen to customer issues, make appointments for repairs, give…
$60,000 - $75,000 a year
Quick Apply

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Service Advisor Full Time

Graham Auto Repair - Graham, WA

Apply Now

Job Details

Full-time $850 - $1,341 a week

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
401(k) matching
Life insurance
Retirement plan

Qualifications

ASE Certification
Service writing
Customer service
Driver's License
Computer skills
1 year
Communication skills
Dealership experience

Full Job Description

Position Goal

The Service Advisor is the center of communication and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. Service Advisors makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Responsible for adhering to Graham Auto Repair (GAR) purpose, vision, essentials, and core values.

Position Responsibilities

Provide excellent customer service by being the communicator and liaison between the customer and technician.
Answer phones three rings or less, respond to text messages, chats, emails, and voicemails professionally and promptly.
Follow up on any outstanding jobs or estimates with the customer.
Gather relevant information from customers to accurately diagnose and document vehicle issues. All items must be entered into Autovitals and updated.
Perform walk around procedure and inspection and enter all data into the system.
Develop proper estimates that include materials, supplies, and labor; calculating customer's payment.
Correctly and adequately create repair orders by following the set policies and procedures, including the ATI seven step sales process.
Ensure the customer's needs are understood by the technician.
Responsible for ordering parts correctly and timely, receiving and tracking deliveries, and processing parts and core returns.
Responsible for posting part, sublet and supply invoices.
Explain the Courtesy Vehicle Health Inspection to the customer and all services that are due to their vehicle as well as any repairs that the technician flags.
Must follow Best Practices for Autovitals to include emails, pictures, vin # etc.
Communicate any additional repairs and service needs to the customer based on vehicle inspection.
Keep customers informed of service specials, royalty rewards, completion times and service expenses.
Coordinate with the Shop Manager for part & labor warranty claims.
Manage and resolve customer concerns and complaints with professionalism and empathy. Utilize the 3 C’s.
Collaborate with the service team to optimize workflow and achieve departmental goals.
Monitor and report on key performance metrics (KPI’s), such as customer satisfaction, sales, and profitability.
Constant communication with the Store Manager regarding any comebacks, issues or delays.
Create and maintain a good working relationship with all employees, vendors, dealerships and parts suppliers.
Drive shuttle service when needed.
Pick up parts in emergency situations.
Build fleet services.
Keep a professional appearance.
Keep the store, customers area’s and shared spaces such as lunchroom and restrooms clean, well stocked and presentable at all times.
Attend weekly team meetings (Wednesday)
Must complete 40 hours of additional training per year.
Complete 1 hour of ATI Overdrive training per week until its completion.
Assist with special projects and duties as assigned.

Position Requirements and Qualifications

Previous automotive experience preferred.
1 year of prior customer service experience required.
Valid driver's license and satisfactory driving record is required.
Must take 2 ASE tests per year until G1 and C1 are obtained.
Above average computer skills.
Superior attention to detail.
Excellent written and oral communication skills.
Able to work under pressure and strict deadlines.
Must be able to work independently without supervision in a self-motivated and trustworthy capacity.
Must have organizational and problem solving skills.
Ability to complete assigned tasks in a timely manner.
Must be able to obtain at least one ASE certification within one year.
Must be able to travel.

Physical Demands & Working Conditions

Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office machinery. Occasionally ascends/descends stairs. Will frequently communicate both verbally and electronically. Occasionally will move/lift items up to 20 lbs. Primarily will work indoors but maybe be exposed to outside weather conditions and shop noise.

Graham Auto Repair is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, marital status, citizenship, genetic information, or any other characteristic protected by law.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email grahamauto.careers@gmail.com

Job Type: Full-time

Pay: $850.00 - $1,341.00 per week

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan

Day range:

Monday to Friday
No weekends

Shift:

Day shift

Work Location: In person

Apply Now

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