20 Best Senior Customer Service Representative jobs (Hiring Now!)

Senior Customer Service Supply Chain Coordinator (CIC)
Freudenberg/FHP —Aurora, IL
*Insurance Summary (FTE 30+ hours/week): Medical *4 plan options through Blue Cross Blue Shield of Illinois (BCBS); *Dental *Low or High PPO options through…
From $25 an hour
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Allstate Insurance —Algonquin, IL
Perform customer reviews and educate clients. The ideal candidate will have current insurance office customer service experience, and sales experience.
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The UPS Store North Palm —North Palm Beach, FL
Knowledge of technical sales, electronics sales, wireless sales, or jewelry sales is beneficial. Process sales transactions accurately and efficiently.
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Senior Representative - Customer Service
Wesco —Denver, CO
As a Senior Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and online Teams calls/chat to provide inquiry and/or…
Estimated: $52.3K - $66.2K a year
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Client Services Associate
St. Andrews Seniors Solutions —St. Louis, MO
Responsibilities include but are not limited to inbound and outbound calls for clients and employees, data entry to assist with bi-weekly payroll processing and…
From $16 an hour
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Customer Equipment Service/ Senior Seamer Service Representative
Crown Cork & Seal USA, Inc. —Massillon, OH
Strong mechanical aptitude with technical training in equipment and machinery repair and maintenance. Seamer installation (mechanical – no electrical).
Estimated: $58.6K - $74.2K a year
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance —Charlottesville, VA
Valid driver's license, reliable transportation, and auto insurance. Answers incoming phone calls; checks branch’s voicemail. If so, please read on!
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Senior Customer Success Manager
Velocity A Managed Services Company —Charlotte, NC
Implement revenue management practices, driving accountability, revenue retention and growth strategies which include value realization, renewal execution, risk…
Estimated: $63.7K - $80.7K a year
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Senior Client Service Representative
Restore Hyper Wellness and Cryotherapy Center —Northville, MI
Maintain a safe, clean and secure environment for all guests and employees. Use multiple web-based platforms to communicate with leads and clients for booking.
$15 - $16 an hour
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Senior Process Associate
Infosys BPM Limited —Des Moines, IA
In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners,…
$17 - $19 an hour
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Senior Customer Success Coordinator
AUX Partners —Lafayette, IN
The Customer Experience Specialist is a senior-level role which requires daily interaction via telephone, in person, and e-mail with Customers, Representatives,…
$55,000 - $60,000 a year
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12d
Manager, Customer Care Training
Hyundai Motor America —Fountain Valley, CA
Exercise independent judgement to develop business requirements, test scripts, and performs user acceptance testing as required. ~ Bachelor’s degree required.
$86,800 - $124,000 a year
Patient Account Specialist Senior - TLRA Support Services
Christus Health —Houston, TX
Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
Estimated: $45.1K - $57.2K a year
Japanese Bilingual Senior Customer Service Associate #11067
TWI, Inc. —Irvine, CA
Typing speed of at least 30 wpm. Phone and email customer service. Customer service: 3 years (Preferred). Japanese Bilingual Senior Customer Service Associate*.
$20.00 - $25.50 an hour
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Senior Customer Service Specialist
WACA, Inc. —Dripping Springs, TX
The Senior Specialist - Service Department is a key role within our customer service team, responsible for managing customer interactions through various…
$20 - $28 an hour
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13d
Senior Operations Manager
Fleetrock, LLC —Quakertown, PA
Proficiency with computers, web based platforms, and basic analysis·. The Call Center Operations Manager will lead a team of representatives in delivering best…
From $75,000 a year
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7d
Senior Resolution Officer- Weekends (Wed-Sun)
Tax Relief Advocates —Irvine, CA
Qualified inbound calls seeking our services. Cash bonuses, Sick, PTO, paid holidays, and matching 401k. Superior multi-tasking and time management skills.
$60,000 - $350,000 a year
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Senior Client Success Manager
Larkin Benefit Administrators —San Francisco, CA
Minimum three years of leave of absence administration or a related field in which knowledge and application of federal and state leave laws is necessary.
$90,000 - $135,000 a year
1d
Senior Call Center Representative
SUNY Upstate Medical University —Syracuse, NY
This position must be able to answer calls and display expertise in all lines of business of the Ambulatory Call Center and present a positive, high level of…
Estimated: $39.8K - $50.3K a year
11d

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Senior Customer Service Supply Chain Coordinator (CIC)

Freudenberg/FHP - Aurora, IL

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Job Details

Full-time From $25 an hour

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Volunteer time off
Flexible schedule
Life insurance
Referral program

Qualifications

Microsoft Excel
EDI
Customer service
Supply chain
ERP systems
Certification in Infection Prevention & Control
Microsoft Office
Bachelor's degree
Cleaning
SAP ERP
2 years

Full Job Description

Benefits/Perks for US Office/Remote Employees (2024)

Environment: For applicable positions, we offer hybrid work & provide a one-time $300 stipend to enhance your remote work capabilities. While in the office, the dress code is business casual.
Paid Time Off: 17 days PTO + 3 sick/personal days; 12 holidays; 8 hours Volunteer Time Off; 2 weeks parental leave (new parents within 6 months of the birth or adoption of a child, after 2 months of employment). Finished your 40 hours? At 2:00 on Friday, leave for the weekend!
Tuition Reimbursement: Up to $5,250 annually (after 6 months of employment).
Referral Bonus: $2,500 (gross) for Salaried/Office positions; $750 (gross) for Hourly positions. Payable after 4 months.
401(k): We match 100% of the first 3% you contribute, and 50% of the next 2%. You are always 100% vested in all contributions to the plan.
Employee Assistance Program (EAP): Call the EAP 24/7 for confidential assistance with nearly any personal matter you may be experiencing. You and your family have access to five free consultations with a licensed clinician per issue per calendar year. Financial & legal counseling is also available free of charge.
Insurance Summary (FTE 30+ hours/week): Medical 4 plan options through Blue Cross Blue Shield of Illinois (BCBS); Dental Low or High PPO options through BCBS; Vision contributions covered by the company with coverage through BCBS; Flexible spending accounts for health and dependent care (HSA for high deductible plan); Basic life and accidental death and dismemberment (AD&D) at2.5x your annual earnings; Short & long-term disability if you have a qualified disability due to accident or illness & first 4 weeks of STD paid at 100%; MDLIVE 24/7, on-demand, virtual visits with a board-certified doctor or nurse practitioner for minor illnesses, as well as board-certified psychiatrists, psychologists, and other licensed clinician; Health Advocate to assist with enrollment questions, complex conditions, find specialists, address eldercare issues, clarify insurance coverage, work on claim denials, and help negotiate fees for non-covered services.

Responsible for daily operational tasks to ensure the smooth processing of customer orders, deliveries, invoices, and execution of further documents and incidents (complaints, returns, credits, etc.).

Responsibilities

Work with clients on shipments, receivables, receipts of goods, reserves, and claims
Work in SAP to manage the customer database; load orders; invoices; picking/unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributor; maintenance of prices/conditions and customer master data
Daily formation of the schedule of shipment of goods for a warehouse, planning of joint work
Monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets
Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process
Interact with transport companies, and work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control; compliance with conditions; information letters for employees and partners)

Qualifications

Bachelor's Degree preferred
2+ years of experience in a production customer service/supply chain role
Strong knowledge of ERP-based programs (SAP or similar), as well as EDI and MS Office (particularly Excel)
Ability to make important decisions in a fast paced environment that affect company metrics and have financial implications
Must be able to multi-task and work on multiple projects at one time
Problem solving skills, including the ability to diffuse situations and immediately offer solutions

Freudenberg Household Products (FHP) is the consumer products and professional cleaning product division of the Freudenberg Group – a multi-billion dollar, multi-national, privately held organization headquartered in Germany. The Freudenberg Group employs some 50,000 people in 60 countries worldwide and generates sales of over 10 billion euros. Freudenberg has businesses in the automotive, medical device, battery and fuel cell division and focuses on continuously developing new technology in every sector.

In some parts of the world, our division is known as Freudenberg Home and Cleaning Solutions (FHCS) and has individual operating companies in many countries, employing more than 3,200 people and hosting a distribution network in 35 countries. Our vision, making our world cleaner, includes a mission of providing superior home and cleaning products that are built to last for consumer households and professional cleaners.

O-Cedar is the well-established brand of FHCS in the United States. The products have more than 115 years of history in the US market and O-Cedar is the number one brand in the durable floor cleaning category in the US. O-Cedar products can be found in many retailers such as Walmart, Target, Home Depot, Costco and Amazon. In Canada, the brand is known as Vileda. It is the strength of our leading brands such as Vileda and O-Cedar that we continuously reinvent our solutions to make the consumers’ lives easier.

Our Vileda Professional team develops and manufactures leading edge cleaning solutions for professional users in various application areas, such as Healthcare, Controlled Environment, and General Building Cleaning. With over 50 years in the business, we know what needs professional users in different environments have. We offer solutions that help them to clean faster, more effectively, and at lower total costs. Based on sustainability principles, innovation in cleaning has always been a main focus in the daily work of Vileda Professional.

One of our core values is embracing a culture of diversity and inclusion. Our most important asset is our people, of all ages and genders, with their different cultural backgrounds and talents. Promoting our employees and inspiring them to take on the multifaceted tasks at Freudenberg in the long-term – this is the key to our success. We are devoted to our employees’ well-being and personal development. We embrace all forms of diversity and inclusion and show understanding and respect in our dealings with each other. We promote a multi-cultural environment where employees work together in worldwide teams to reach their full potential and enrich our culture. Our goal is and will always be to mirror this diverse and inclusive culture in our organization.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Education:

Bachelor's (Preferred)

Experience:

production customer service/supply chain: 2 years (Required)
SAP ERP: 2 years (Preferred)
ERP systems: 2 years (Required)

Ability to Commute:

Aurora, IL 60502 (Required)

Ability to Relocate:

Aurora, IL 60502: Relocate before starting work (Required)

Work Location: Hybrid remote in Aurora, IL 60502

Quick Apply

Senior Customer Service Representative jobs

Senior Customer Service Supply Chain Coordinator (CIC)

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Senior Client Service Representative

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