20 Best jobs in York, PA (Hiring Now!)

Medical Contact Center Manager- Full Time
OSS Health —York, PA
They develop objectives for a call center’s day-to-day operations and analyze call center statistics to ensure that these objectives are met.
Estimated: $57K - $72.2K a year
Quick Apply
Restorative Schools Practitioner
Advoz - Mediation and Restorative Justice —Lancaster, PA
A valid driver’s license and occasional use of a personal vehicle. To apply attach your resume and a cover letter (or answer the questions in this posting) that…
$30,000 - $31,250 a year
Quick Apply
Criminal Defense Attorney
Kitay Law Offices —York, PA
Make and receive phone calls from active clients. Conduct phone calls with potential clients to screen and sign up new cases.
$70,000 - $120,000 a year
Quick Apply
Maintenance Tech
The Apartment Gallery —York, PA
Must have reliable transportation and a valid driver's license with an acceptable driving record. External contacts: residents, vendors, and guests.
$23 - $25 an hour
Quick Apply
CALLING ALL THERAPY PROS – APPLY AT UCP!
UCP Central PA —Camp Hill, PA
Maintain current mandated paperwork to include: State license, Child abuse clearance, State Police clearance, FBI clearance, 24 hours of training for Early…
Estimated: $43K - $54.4K a year
Shipping & Receiving Clerk
Ecore International —York, PA
Answer incoming calls and assist customers and drivers. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo…
Estimated: $34.4K - $43.5K a year
Quick Apply
1h
Customer Service/Sales Support
Wagman Metal Products —York, PA
Experience in sales or a related field, with a focus on providing excellent customer service. Printing packing slips and filing the pick-slips in the…
$22 an hour
Quick Apply
1d
Front Desk Receptionist for Ophthalmology office
Pediatric Ophthalmology York, PA accepting applications —York, PA
The Front Desk Receptionist is responsible for the daily operations of the front desk, answering and directing calls to the appropriate department, as well as…
$13 - $20 an hour
Quick Apply
3h
Litigation Attorney
STOCK AND LEADER —York, PA
Admitted to the state bar and in good standing. The ideal candidate will have two (1) to five (5) years of experience practicing litigation and be licensed to…
Estimated: $91.8K - $116K a year
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Teller (Part-Time)
Heritage Valley FCU —York, PA
Must answer phones within 3 rings in a courteous, professional, and timely manner. Process basic teller transactions such as check cashing, deposits,…
$15 - $17 an hour
Quick Apply
Tool and Die Maintenance
CTE, Inc. —York, PA
Knowledge of working with tool steel and carbide. We offer health care benefits (medical, dental, vision and prescription) and are paid by CTE for every…
$21 - $25 an hour
Quick Apply
Warehouse Associate 3rd Shift: Starting Pay $20.50/hr
WebstaurantStore —Willow Street, PA
If you're ready for a challenge, and have the ambition to succeed, we'd love to discuss the 1st Shift Order Packer position with you!
$20.50 an hour
1d
Warehouse Associate 1st Shift
Bickel's Snack Foods —York, PA
Report any mechanical or safety problems to the Logistics Manager. Adhere to Spring Glen’s plant hygiene regulations to ensure high product integrity.
From $17 an hour
Quick Apply
Verizon Customer Service Representative
Harrisburg Consumer Services —Harrisburg, PA
That flexibility is one of the driving factors in the success of our Verizon Customer Service Representatives as they oversee every interaction with our…
$850 - $1,300 a week
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6h
Architectural Renderer
Charter Homes & Neighborhoods —Lancaster, PA
This position is responsible for delivering high quality, compelling rendering images on schedule. This position requires one year of experience using Revit and…
From $60,000 a year
Quick Apply
Ophthalmic Technician
Eyes of York —York, PA
Utilize tools such as a Humphrey field analyzer and OCT to take eye measurements. Our ideal candidate is already a certified ophthalmic assistant or technician.
Estimated: $33.5K - $42.4K a year
Full Time Dental Assistant
Smilebuilderz LLC —Lancaster, PA
PA Radiology certification (required)* High School Diploma or equivalent, strong organizational skills with the ability to multi-task, outstanding verbal and…
Estimated: $37.8K - $47.8K a year
Dentist
Dental Dreams —York, PA
A current or future dental license is required. Visa and permanent residency sponsorship. DDS/DMD in Dentistry from an accredited US dental program.
$230,000 - $280,000 a year
Quick Apply
Medical Assistant
US Foot & Ankle Specialists —Mechanicsburg, PA
Open and prep exam rooms each morning/ Close and clean exam rooms at end of day. The employee is required to perform repetitive motions, including reaching…
Estimated: $34.3K - $43.4K a year
Quick Apply
Pharmacy Technician
Brockie Healthcare Inc —York, PA
Pharmacy technician experience: 1 year (Preferred). Perform routine maintenance and routine inspections of the pharmacy to ensure it remains fully operational…
$14 - $16 an hour
Quick Apply
23h

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Medical Contact Center Manager- Full Time

OSS Health - York, PA

Quick Apply

Job Details

Full-time Estimated: $57K - $72.2K a year

Qualifications

Management
Customer service
English
Supervising experience
Bachelor's degree
Budgeting
Employee evaluation

Full Job Description

JOB SUMMARY:

The job function of the Contact Center Manager is to effectively manage the Contact Center staff, who they train, hire, monitor, and motivate. Their job is to make sure that the teams they oversee meet their company’s goals and provide sufficient customer support. They develop objectives for a call center’s day-to-day operations and analyze call center statistics to ensure that these objectives are met. The main goal is productivity and efficiency, and managers must work with contact center representatives. providing extra support and training or developing new processes.

QUALIFICATIONS AND EDUCATION:

Education:

Bachelors’ Degree preferred

Qualifications:

Minimum of 3-5 years of supervisory experience in a medical call center setting preferred
Experience in customer service is required with understanding of customer centric behavior
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Strong individual and group management skills, as well as professional development skills
Ability to mentor, coach and motivate others
Strong communications and presentation skills
Must understand the procedures associated with a variety of health insurance plans
Strong understanding of health care billing, regulatory and compliance requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Hires, trains, coaches, and leads contact center specialists to maintain high customer service standards
Oversees pre-registration process ensuring all necessary steps are taken to ensure all patients have active insurance that we participate with prior to arrival for appointment
Provides assistance with onboarding new employees and retaining said employees
Collects and analyzes call-center statistics
Evaluate performance with key metrics and coordinate annual competencies (accuracy, call-waiting time, etc.)
Cultivates strong, trustworthy, nurtured relationships with patients
Develops effective working relations and collaboration with the medical team throughout the life cycle of the management process.
Develops and oversees the scheduling systems, including process, policy, and operating structure.
Trains on navigating challenges with patients and phone conversations
Identifies and solving call center problems of efficiency or customer satisfaction
Optimizes processes to achieve greater efficiency in the call center
Accepts and resolves call escalations
Leads team meetings and individual meetings
Ensures staff members are achieving desired service levels and taking corrective action, as needed.
Prepares reports and analyzes call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Takes on other tasks or projects to support employees, other managers, and call center operations.
Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Supervises: Contact Center Specialists

Oversees and responsible for Contact Center Specialists and manages outside contact center vendors.
Functions as a coach & mentor to the staff for whom this position is responsible.

Participates in and/or supports the employment process in conjunction with the Human Resources Department.

Submits requests for staffing needs on a thorough and timely basis, securing all necessary approval(s), participates in interview process with HR and Talent Acquisition Partners

Participates in and/or supports the Orientation of newly hired staff members.
Provides and/or oversees the training of newly appointed staff members (to the department).
Develops and/or maintains on-going training programs/initiatives to enhance skills, knowledge and productivity of existing employees.
Participates in training sessions as required and/or deemed necessary.
Provides leadership and direction to the staff for whom responsible in order to maintain a work environment that promotes the creative development of ideas and allows employees to meet and/or exceed expectations and established standards of performance.
Monitors and measures the performance of those staff reporting to this position. Addresses concerns or weaknesses and takes appropriate action to ensure issues are resolved. Ensures that staff are working as efficiently, as accurately and as productively as possible.
Ensures the compliance and/or oversees the compliance with all policies and procedures by staff. Recognizes exemplary compliance. Initiates appropriate corrective action in instances of noncompliance; secures required approvals before addressing with the staff.
Makes decisions and takes actions essential to the daily operation of the work area(s) for which responsible.
Maintains or oversees the maintenance of supplies deemed necessary for the efficient operation of the area(s) for which responsible.
Research major expenditures (including equipment, supplies and/or systems) and make recommendations to the appropriate member(s) of management for approval to purchase.

LANGUAGE SKILLS:

Ability to communicate effectively with staff, peers, physicians and the public. Ability to speak and understand English fluently.

PHYSICAL DEMANDS:

Moderate physical effort when working in patient care environment consisting of standing, walking, pushing, pulling, bending, reaching, and stooping. Moderate sitting and keyboarding along with fine and gross motor skills and manual dexterity to operate keyboard and other equipment. Occasionally lift and/or move up to 25 pounds. Must be able to respond quickly and effectively to an emergency.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Climate controlled environment with occasional periods of being outside.

Experience

Preferred

Experience in customer service is required with understanding of customer centric behavior
Knowledge of performance evaluation and customer service metrics

Quick Apply

jobs in York, PA

Medical Contact Center Manager- Full Time

Restorative Schools Practitioner

Criminal Defense Attorney

Maintenance Tech

CALLING ALL THERAPY PROS – APPLY AT UCP!

Shipping & Receiving Clerk

Customer Service/Sales Support

Front Desk Receptionist for Ophthalmology office

Litigation Attorney

Teller (Part-Time)

Tool and Die Maintenance

Warehouse Associate 3rd Shift: Starting Pay $20.50/hr

Warehouse Associate 1st Shift

Verizon Customer Service Representative

Architectural Renderer

Ophthalmic Technician

Full Time Dental Assistant

Dentist

Medical Assistant

Pharmacy Technician

Experience

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