20 Best Client Services Manager jobs in Brooklyn, NY (Hiring Now!)

Client Services Supervisor
SPS-North America —New York, NY
Drives operational improvements and solution design. *Full-Time Benefit Offerings: *Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking,…
$19 - $21 an hour
DIRECTOR OF HOUSING AND DEVELOPMENT
PROVIDENCE HOUSE, INC. —Brooklyn, NY
Bachelor’s degree required; relevant advanced degree preferred in related field such as Urban Planning, Business Administration, Accounting, Finance/Tax, Public…
$90,000 - $100,000 a year
Quick Apply
Client Executive - Culinary Operations
MI Consulting Inc. —Brooklyn, NY
Anticipate client needs and develop strategies to enhance service offerings and meet evolving requirements. Financial acumen with the ability to manage budgets,…
$111,000 - $170,000 a year
Quick Apply
3d
Fleet Manager/Dispatcher
Confidential —Queens, NY
Receive customer calls to properly schedule and adjust workload. Direct, and coordinate team of field technicians using fleet software to best allocate…
$55,000 - $70,000 a year
Quick Apply
Physical Therapist
Reliant Rehabilitation —Clifton, NJ
Maintain a valid state license. Valid physical therapist state license. Provides quality patient care including screening and evaluation of patients,…
$37.00 - $45.17 an hour
Client Executive 1- Culinary Operations
Seternity Solutions —Brooklyn, NY
The successful candidate will play a pivotal role in shaping the future of food service delivery within the hospital, driving innovation, and ensuring…
$110,000 - $170,000 a year
Quick Apply
2d
Pharmacy Territory Sales/Marketing Manager
Rex Specialty Pharmacy Corporation —Valley Stream, NY
Must have valid drivers license in good standing. The ideal candidate will have a background in email marketing, digital marketing, and social media marketing…
$60,000 - $80,000 a year
Quick Apply
Sales Rep - Construction
High Rise Fire Protection Corp —Brooklyn, NY
Monitor Client communication and promptly responding to calls and emails. We provide a broad range of fire alarm, life safety, security products and services…
$75,000 - $90,000 a year
Quick Apply
SAP Manufacturing Manager
Accenture —New York, NY
Continue to learn and develop your technical SAP and business expertise. Accenture’s SAP practice, and we bring the New to life using design thinking, agile…
Program Manager, CAMBA Gardens II Supportive Housing (CGII)
CAMBA —Brooklyn, NY
(A license is required of these Master’s Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/ Guidance, Art Therapy).
$70,000 - $75,000 a year
Quick Apply
Program Supervisor/Case Manager
Interborough Developmental and Consultation Center —Brooklyn, NY
Bachelor’s degree in a related field, a minimum of 2 years of Supervisory Care Management experience preferred. Background check and finger printing required.
$65,000 - $70,000 a year
Quick Apply
Principal Wealth Manager
Savvy —New York, NY
In this high-impact role, you will operate in a very dynamic environment as an active wealth manager with clients where you will be responsible for developing…
$100,000 - $500,000 a year
Quick Apply
Client Services Manager
Rooftop Drops (NYC irrigation) —Larchmont, NY
Respond to high volume of phone calls and emails from clients and continuously adjust service schedule to accommodate new client needs and field disruptions…
$52,095.34 - $70,000.00 a year
Quick Apply
17h
CPA Senior Tax Manager
Furman, Hauswirth & Doepfner, CPAs —New Hyde Park, NY
The successful candidate will also interact with clients on a regular basis to assess their needs and assist firm partners with planning effective strategies…
$115,000 - $150,000 a year
Quick Apply
Office Manager
Petri Plumbing & Heating —Brooklyn, NY
This position handles service calls to customers in their homes and utilizes customer service training to educate and assist customers in choosing service,…
$40,777 - $72,314 a year
Quick Apply
Account Manager / Brooklyn
New Horizon Counseling Center —Brooklyn, NY
Design and implement new outreach strategies and programs tailored to support NHCC’s new programs as well as support geographic expansion.
$55,000 - $60,000 a year
Quick Apply
Home+Case Manager
HELP USA —Brooklyn, NY
Bachelor's Degree in Social Work, or a related field required. Experience in case management, assessment, counseling and crisis intervention preferred.
$26.54 an hour
Quick Apply
13d
Front Desk Receptionist
LC Medical —New York, NY
The Front Desk Lead will play a critical role in ensuring the smooth operation of our front desk, working closely with the rest of our front desk staff…
$23 - $25 an hour
Quick Apply
16h
Front Office Manager
Hilton Garden Inn New York Times Square North —New York, NY
Provide strong lobby presence to assist front desk agents and guests. Must be able to effectively communicate verbally and written with all levels of employees…
$62,000 a year
Quick Apply
6h
New York Metro, Sales Associate
STUDS —New York, NY
We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate.
$20 an hour
Quick Apply
13d

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Client Services Supervisor

SPS-North America - New York, NY

Apply Now

Job Details

Full-time $19 - $21 an hour

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Management
OSHA
Customer service
English
3 years
High school diploma or GED
Bachelor's degree
Organizational skills
Computer skills
Communication skills

Full Job Description

Job Title: Client Service Supervisor
Reports To: The Client Service Supervisor will report to the Client Service Manager, Client Manager, Client Director, or equivalent leadership.

Job Overview:
The Customer Service Supervisor (CSS) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:

Oversees service delivery.
Manages the receipt, delegation and successful completion of all client requests.
Meets all client and SPS deadlines.
Manages all resources within the operation including people, hardware/software and facilities.
Coordinates staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness and emergencies.
Maintains a safe working environment for the SPS staff.
Tracks all client requests using the approved tracking mechanism and performances.
Maintains metrics for monthly reporting of KPIs/SLAs.
Oversees all equipment, supply and messenger vendors to comply with SPS contract.
Performs multiple daily walkthroughs to observe team performance first hand.
Documents any incidents and inform Client and SPS immediately.
Oversees and reports on financial performance.
Maintains site P&L at proforma levels or above.

Consistently executes all deadlines to be met for for payroll, billing & A/R collection.
Oversees monthly budget forecasts for the account.
Grows the existing account year-over year.
Insures client & employee engagement.
Maintains Client Satisfaction Index ("CSI") at or above previous score.
Participates in monthly and quarterly client business reviews.
Maintains Employee Satisfaction Index ("ESI") at or above previous score.
Participates in SPS sponsored events.
Establishes and maintain accountability to Client Services Manager and/or higher level leadership.
Coaches, develops, and cross trains operations team to grow their careers.
Sets and communicates to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations.
Develop, appraises, and counsels staff to reduce turnover, improve employee satisfaction and increase promotability of staff members.
Maintains consistent documentation monitoring the status of each employee.
Provides annual employee performance evaluations and reviews as directed by SPS.
Insures operational excellence.
Performs strict adherence to all SPS policies & procedures.
Serve as a knowledge resource regarding SPS policies and procedures
Meets or exceeds all contractual and client KPIs/SLAs.
Immediately reports any personnel, security or data breach incidents to SPS leadership team.
Proactively institutes the SPS Governance Model to ensure client satisfaction.

Standardizes policies and procedures, including statistical monthly reporting and benchmarks.
Drives operational improvements and solution design.
Troubleshoots and resolves all client, site management and site staff issues.
Coordinates, implements and oversees any special projects.
Coordinates and leads vendor partner negotiations.
Manages site financials in terms of hours, gross margin spread, profitability and growth.
Serves as a knowledgeable resource regarding OSHA, EEOC and process for handling complaints.
Manages direct reports including managerial staff.
Assists in the development of training materials and execution of formal training sessions.
Supports business development internally and as directed.
Maintains consistent communication with Client and SPS at all levels.

Competencies:

Results-oriented.
Driven by client satisfaction.
Strong integrity, solid business ethics.
Excellent presentation and interpersonal skills.
Excellent English written and oral communication skills.
Expert in customer service skills, professional attitude and appearance.
Good organizational skills.

Ability to maintain confidentiality.
Attention to detail.
Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information.
Able to convey information and ideas through speech in ways that others will understand.
Able to listen to and understand information and ideas presented through spoken words and sentences.
Able to speak clearly so listeners understand, identify and understand the speech of another person.
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.
Flexibility in dealing with simultaneous projects.

Qualifications and Education Requirements:

High School Diploma (or equivalent) required. Bachelor's Degree or higher preferred.
Minimum of 3+ years of experience in high level relationship building and operational management.
Previous management/ supervisor experience overseeing 5-10 employees.
Ability to build business relationships and interact effectively with "C" level executives.
Solid understanding of selling skills.
Exceptional computer skills.
Industry related experience a plus.
Driven by client satisfaction, with proven track record of diplomacy and ownership.
Strong integrity, solid business ethics.
Strong team approach to account management.

Creative strategic thinking and performance.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.

Physical Demands:

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
Physically able to talk on the phone and input data simultaneously.
Ability to lift or move 40 lbs. or greater frequently.
Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: Some local travel is required for this position. Approximately up to 25%.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible).

About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
To view our privacy policy, click on the link below:
SPS-North America Privacy Policy

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Apply Now

Client Services Manager jobs in Brooklyn, NY

Client Services Supervisor

DIRECTOR OF HOUSING AND DEVELOPMENT

Client Executive - Culinary Operations

Fleet Manager/Dispatcher

Physical Therapist

Client Executive 1- Culinary Operations

Pharmacy Territory Sales/Marketing Manager

Sales Rep - Construction

SAP Manufacturing Manager

Program Manager, CAMBA Gardens II Supportive Housing (CGII)

Program Supervisor/Case Manager

Principal Wealth Manager

Client Services Manager

CPA Senior Tax Manager

Office Manager

Account Manager / Brooklyn

Home+Case Manager

Front Desk Receptionist

Front Office Manager

New York Metro, Sales Associate

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