20 Best Service Advisor jobs (Hiring Now!)

Service Advisor Full Time
Graham Auto Repair —Graham, WA
Valid driver's license and satisfactory driving record is required. Answer phones three rings or less, respond to text messages, chats, emails, and voicemails…
$850 - $1,341 a week
Technical Service Advisor
BRP —Sturtevant, WI
Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and…
Experienced Service Advisor
Jannell Ford of Hanover —Hanover, MA
Have a clean driving record and pass drug screening. Have some service advisor/writer experience – Ford experience a PLUS. 401k with an employer match.
$60,000 - $90,000 a year
Quick Apply
Automotive Service Advisor
Coleman Buick GMC Cadillac —Lawrenceville, NJ
* Rare Service Advisor Position Opening * Are you a top performer and consistently deliver the best numbers in your automotive service department? Does your…
$75,000 - $100,000 a year
Quick Apply
Service Advisor - Nissan of Forest City
Friendship Automotive —Forest City, NC
Verify invoices and repair orders. Compensation for this position is driven by incentives and commission and includes guaranteed monthly income.
$50,000 - $80,000 a year
Quick Apply
5d
Service Advisor
Tony Group Autoplex —Waipahu, HI
Valid Driver’s license with clean driving abstract. Supplemental benefits: Life insurance, Cancer, Accident, Long Term Disability, Identity Theft Employee…
From $30,000 a year
Quick Apply
Confidential - Auto Dealership Service Manager
Confidential —Lubbock, TX
Pass Background, Drug Screen, and have a valid Driver's License. Located within 40 miles of Medium Size Community with Shopping, Universities, and Affordable…
$12,000 - $15,000 a month
Quick Apply
Automotive Service Writer/Advisor
Confidential —San Antonio, TX
Experience in brake repair, tire service, and automotive diagnostics. Maintain detailed records of customer interactions and transactions.
$60,000 - $120,000 a year
Quick Apply
Service Writer
GEM CITY MOTORS —Sidney, MT
Schedule appointments, take orders, monitor service progress, calculate charges and process payments. Record customer details and transactions.
$17 - $23 an hour
Quick Apply
Service Advisor/Foreman - Employee Owned Company
Fargo Freightliner —Fargo, ND
Help answering overflow of incoming service calls. Work with the Service Department in monitoring efficiency on each technician. Expected hours: 40 per week.
From $30 an hour
Quick Apply
Automotive Service Advisor
Shearer Volkswagen —South Burlington, VT
Handles telephone inquiries regarding appointments and work in process. Must have a valid Driver's License. Monitors progress of repair throughout the day.
$60,000 - $100,000 a year
Quick Apply
Honda Service Advisor
Norm Reeves Honda, Cerritos —Cerritos, CA
A valid driver’s license and acceptable driving record. You’re responsible for creating a super Norm Reeves Honda service experience for our guests and using…
$65,000 - $150,000 a year
Quick Apply
11h
Service Director
Victory Chevrolet Cadillac —Sonoma County, CA
Ability to maintain a high customer service index rating (CSI). _*Automotive Dealership seeking Experienced Service Director in Sonoma County*_.
$12,500 - $20,000 a month
Quick Apply
Automotive Service Manager
BraunAbility Arch Retail - United Access —Rochester, NY
A bachelor’s degree in Automotive Technology, Business Management, or a related field a *plus*. Through proper scheduling and partnership with the sales team on…
$60,000 - $70,000 a year
Quick Apply
12d
Parts / Service Writer
Emerich Sales and Service —Melrose, NY
Coach each service technician to improve his performance and safety, and enhance his technical skills. Monitor service technician’s monthly goals in order to…
$15 - $23 an hour
Quick Apply
Automotive Service Advisor
Monadnock Auto Glass —Swanzey, NH
Must have excellent customer service skills to: Automotive background a plus but will train. High school or equivalent (Preferred).
$45,000 - $52,000 a year
Quick Apply
Experienced Automotive Service Advisor - Riverchase Kia
RIVERCHASE KIA —Pelham, AL
Must have a valid driver's license and be in good standing. Serves as the primary point of contact for all automotive service and repair matters.
Estimated: $54.8K - $69.4K a year
Quick Apply
Findlay Lincoln - Service Advisor
Findlay Lincoln —Henderson, NV
Verify that the final invoice reconciles with the work performed on every repair order. Prepare a complete and accurate estimate of cost for labor and parts.
Estimated: $64.7K - $82K a year
Quick Apply
3h
Service Manager
O'Brien Auto Group —Portland, OR
Qualified candidates must have a valid driver's license, clean driving record, and the ability to pass a background check.*. 401(k) plus company match.
$7,500 - $10,000 a month
Quick Apply
Service Advisor - 394 Hyundai
Morries 394 Hyundai Llc —Saint Louis Park, MN
Handle telephone inquiries and return phone messages promptly. Follow up progress of each repair order during the day, contact customers by telephone regarding…
Estimated: $59K - $74.8K a year
Quick Apply
13h

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Service Advisor Full Time

Graham Auto Repair - Graham, WA

Apply Now

Job Details

Full-time $850 - $1,341 a week

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
401(k) matching
Life insurance
Retirement plan

Qualifications

ASE Certification
Service writing
Customer service
Driver's License
Computer skills
1 year
Communication skills
Dealership experience

Full Job Description

Position Goal

The Service Advisor is the center of communication and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. Service Advisors makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Responsible for adhering to Graham Auto Repair (GAR) purpose, vision, essentials, and core values.

Position Responsibilities

Provide excellent customer service by being the communicator and liaison between the customer and technician.
Answer phones three rings or less, respond to text messages, chats, emails, and voicemails professionally and promptly.
Follow up on any outstanding jobs or estimates with the customer.
Gather relevant information from customers to accurately diagnose and document vehicle issues. All items must be entered into Autovitals and updated.
Perform walk around procedure and inspection and enter all data into the system.
Develop proper estimates that include materials, supplies, and labor; calculating customer's payment.
Correctly and adequately create repair orders by following the set policies and procedures, including the ATI seven step sales process.
Ensure the customer's needs are understood by the technician.
Responsible for ordering parts correctly and timely, receiving and tracking deliveries, and processing parts and core returns.
Responsible for posting part, sublet and supply invoices.
Explain the Courtesy Vehicle Health Inspection to the customer and all services that are due to their vehicle as well as any repairs that the technician flags.
Must follow Best Practices for Autovitals to include emails, pictures, vin # etc.
Communicate any additional repairs and service needs to the customer based on vehicle inspection.
Keep customers informed of service specials, royalty rewards, completion times and service expenses.
Coordinate with the Shop Manager for part & labor warranty claims.
Manage and resolve customer concerns and complaints with professionalism and empathy. Utilize the 3 C’s.
Collaborate with the service team to optimize workflow and achieve departmental goals.
Monitor and report on key performance metrics (KPI’s), such as customer satisfaction, sales, and profitability.
Constant communication with the Store Manager regarding any comebacks, issues or delays.
Create and maintain a good working relationship with all employees, vendors, dealerships and parts suppliers.
Drive shuttle service when needed.
Pick up parts in emergency situations.
Build fleet services.
Keep a professional appearance.
Keep the store, customers area’s and shared spaces such as lunchroom and restrooms clean, well stocked and presentable at all times.
Attend weekly team meetings (Wednesday)
Must complete 40 hours of additional training per year.
Complete 1 hour of ATI Overdrive training per week until its completion.
Assist with special projects and duties as assigned.

Position Requirements and Qualifications

Previous automotive experience preferred.
1 year of prior customer service experience required.
Valid driver's license and satisfactory driving record is required.
Must take 2 ASE tests per year until G1 and C1 are obtained.
Above average computer skills.
Superior attention to detail.
Excellent written and oral communication skills.
Able to work under pressure and strict deadlines.
Must be able to work independently without supervision in a self-motivated and trustworthy capacity.
Must have organizational and problem solving skills.
Ability to complete assigned tasks in a timely manner.
Must be able to obtain at least one ASE certification within one year.
Must be able to travel.

Physical Demands & Working Conditions

Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office machinery. Occasionally ascends/descends stairs. Will frequently communicate both verbally and electronically. Occasionally will move/lift items up to 20 lbs. Primarily will work indoors but maybe be exposed to outside weather conditions and shop noise.

Graham Auto Repair is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, marital status, citizenship, genetic information, or any other characteristic protected by law.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email grahamauto.careers@gmail.com

Job Type: Full-time

Pay: $850.00 - $1,341.00 per week

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan

Day range:

Monday to Friday
No weekends

Shift:

Day shift

Work Location: In person

Apply Now

Service Advisor jobs

Service Advisor Full Time

Technical Service Advisor

Experienced Service Advisor

Automotive Service Advisor

Service Advisor - Nissan of Forest City

Service Advisor

Confidential - Auto Dealership Service Manager

Automotive Service Writer/Advisor

Service Writer

Service Advisor/Foreman - Employee Owned Company

Automotive Service Advisor

Honda Service Advisor

Service Director

Automotive Service Manager

Parts / Service Writer

Automotive Service Advisor

Experienced Automotive Service Advisor - Riverchase Kia

Findlay Lincoln - Service Advisor

Service Manager

Service Advisor - 394 Hyundai

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