20 Best Customer Service Manager jobs (Hiring Now!)

Retail Customer Service Lead
Ocean State Job Lot —Belfast, ME
Ensure the front end of the store is well maintained and stocked, which includes, but is not limited to, register racks, end caps, powerlane and service desk.
$18.75 an hour
11d
Customer Service Account Manager
RC Brayshaw & Company —West Lebanon, NH
You must be able to handle a variety of office responsibilities including scheduling and customer workflow.
$18 - $19 an hour
Quick Apply
Field Services Project Manager and Customer Support
Victory Energy Operations, LLC —Collinsville, OK
Manage the field activities as it relates to warranty repair, installation of new field equipment, and installation of the new field piping projects.
$65,000 - $85,000 a year
Quick Apply
Customer Care Supervisor
Williams Bros Health Care Pharmacy —Washington, IN
This role includes investigating and responding to customer inquiries regarding all aspects of pharmacy services and effectively communicating updates and…
Estimated: $36.5K - $46.3K a year
Customer Care Manager
Performing Arts Consultants —Township of Brick, NJ
Manage incoming individual client payments; work with our clients to handle all invoices and trip payments. Oversee each tour’s success by providing outstanding…
$40,000 - $45,000 a year
Quick Apply
Operations Manager-Salary plus opportunity for monthly commission!
RGL Associates, Inc. —Brunswick, GA
Ongoing development, improvement and implementation of strategies that will optimize performance and keep our clients happy. Able to “lead by example”.
$65,000 - $85,000 a year
Quick Apply
12d
Customer Success Lead
Latham Pool Products, Inc —Latham, NY
Travel occasional to key events such as trade shows approximately ten percent of the time, local and multi-state some overnights may be required.
$60,000 - $65,000 a year
Customer Service Manager - Waste Hauling Company
Arrow Disposal Service, Inc. —Attalla, AL
Bachelor's degree in business, communication, or a related field is preferred. Monitor and evaluate customer service performance metrics, such as response time…
$33,000 - $35,000 a year
Quick Apply
11d
Contact Center Manager | Tax Operations (Seasonal)
JDA Technical Services Group —Remote
Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources,…
From $38 an hour
Quick Apply
9d
Customer Service Manager
Pease Doors —Cincinnati, OH
Monitor customer service metrics and implement improvements as needed. Develop and implement customer service policies and procedures.
$60,000 - $75,000 a year
Quick Apply
Customer Support Lead
HomeWorld —Honolulu, HI
Experience in customer service, sales, or other related field. Experience with POS systems and data entry. Responsible for providing client support and service,…
$21 - $23 an hour
Quick Apply
Call Center Manager
Secure Bike Share Hawaii —Honolulu, HI
Proficient in computer skills, typing 35 WPM and use of but not limited to Microsoft products, and google environment. Competitive salary and benefits package.
$50,000 - $60,000 a year
Quick Apply
10d
Customer Service Manager
DNP Imagingcomm America Corporation —Mount Pleasant, PA
Answers customers’ questions and serves as first escalation point for front-line customer service representatives. Conducts surveys and forms focus groups.
$70,000 - $100,000 a year
Quick Apply
Veterinary Customer Service Manager
Rise Pet Health —Laguna Hills, CA
Some of the tasks include hiring, termination, schedule publishing, workflow management, staff training, office supply ordering, and much more.
$28 - $34 an hour
Quick Apply
Customer Success Manager/Inside Sales
Serena Sleep Solutions —Lakeland, MN
Deliver exceptional customer service and support. Customer service: 3 years (Preferred). Develop and nurture new and existing customer relationships.
$60,000 - $100,000 a year
Quick Apply
8d
Customer Service Supervisor (Front End Support)-Full Time
Whole Foods Market —Jackson, WY
Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher…
Estimated: $32K - $40.5K a year
Customer Success Manager
Sign Fab Inc —Stoutland, MO
Education: Bachelor’s degree in Business, Marketing, Communications, or a related field preferred. Gather and relay customer feedback to internal teams, driving…
Estimated: $45.7K - $57.8K a year
Quick Apply
10d
Customer Service Manager
Senneca Holdings —United States
Working along customer service trainer to develop team members and fine tune training program for new hires and existing customer service associates and…
Estimated: $58.5K - $74.1K a year
4d
Administrative/Customer Service/Office Manager
Vindictive Vinyl —Twin Lakes, WI
Answer and screen incoming phone calls and direct them to the appropriate person. Knowledge of Quickbooks Online and accepting payments.
$22 - $30 an hour
Quick Apply
Call Center Operations Manager
Nation Safe Drivers —Boca Raton, FL
Experience with Microsoft Excel and Call Center tools such as Avaya, CMS, Business Advocate, and Teleopti. Self-motivated and must excel in a minimally managed,…
Estimated: $44.5K - $56.4K a year
Quick Apply
12d

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Retail Customer Service Lead

Ocean State Job Lot - Belfast, ME

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Job Details

Full-time $18.75 an hour 11 days ago

Qualifications

Customer service
Maintenance
Stocking
Computer skills
1 year
Leadership
Communication skills

Full Job Description

Compensation for this opportunity is based on candidate experience and position

Join our team! All associates receive a 30% discount!

The pay range for this position is $18.75 - $21.35/ hour and is based on experience.

POSITION SUMMARY:

The Customer Service Lead role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for creating a positive experience for each customer who visits our store and ensuring all associates are trained in and follow the company's TREAT program. This role is also expected to facilitate any fulfillment or opportunities as it relates to OSJL’s BOSS (Buy Online Ship To Store) program. The Customer Service Lead is responsible for creating the front end schedule and at times will be responsible for opening and/or closing the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Engage with store customers through OSJL’s TREAT model to provide an optimal customer experience, and ensure customer experience expectations are met and/or exceeded
Manage front end expectations.
Support the completion and execution of the cashier work and break schedule.
Ensure the front end of the store is well maintained and stocked, which includes, but is not limited to, register racks, end caps, powerlane and service desk
Promote and properly execute company wide customer engagement campaigns, which include, but are not limited to, donation efforts, Insiders, BOSS and Crazy Deals
Use store level reporting to ensure company promotional benchmarks are being met.
Benchmarks include, but are not limited to, those related to the following efforts, donations, BOSS, Insiders and Crazy Deals
Act as a liaison between the customer and the corporate customer service team to ensure effective service to all customers
Resolve customer service related opportunities in the best interest of the company and the customer
Facilitate fulfillment of BOSS orders upon request by customers in-store
Act in compliance with all Company policies and procedures
Assist with onboarding and training of front-end associates
Assist in leading front-end initiatives
Responsible for opening and/or closing of store as needed

EDUCATION AND EXPERIENCE REQUIREMENTS:

1 or more years of experience leading and training a team of associates, preferably in a retail or customer service environment.
Minimum 1-3 years of professional experience in other retail environments is required.
Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
Computer skills (email; Google platform i.e. Sites, Slides, Drive, Docs, Sheets; Qlik).

ATTRIBUTES:

Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect.
Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the Company.
You commit time, focus, and energy to develop future OSJL leaders by motivating them around a common purpose and vision.
Time Management: You are able to handle multiple projects at once, and can organize multiple projects around given deadlines.
Self-motivated: You can work with a minimum amount of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
You understand the tools and processes needed to meet larger strategic initiatives.
Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
Organized: You lead by example in serving all of our stakeholders: customers, owners, communities, and fellow associates.
Leadership: You are a leader and exhibit that in your everyday work. You pride yourself on developing future leaders. You have direct experience leading others and have been responsible for supporting their performance.

WORK ENVIRONMENT:

Work primarily in a climate controlled environment with minimal safety/health hazard potential.
This position may require extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.
Some sedentary activities and near vision use for reading and computer use.
May be responsible for physical activities including counting cash, using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

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Customer Service Manager jobs

Retail Customer Service Lead

Customer Service Account Manager

Field Services Project Manager and Customer Support

Customer Care Supervisor

Customer Care Manager

Operations Manager-Salary plus opportunity for monthly commission!

Customer Success Lead

Customer Service Manager - Waste Hauling Company

Contact Center Manager | Tax Operations (Seasonal)

Customer Service Manager

Customer Support Lead

Call Center Manager

Customer Service Manager

Veterinary Customer Service Manager

Customer Success Manager/Inside Sales

Customer Service Supervisor (Front End Support)-Full Time

Customer Success Manager

Customer Service Manager

Administrative/Customer Service/Office Manager

Call Center Operations Manager

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