20 Best Customer Service Representative jobs in Long Beach, CA (Hiring Now!)

Member Service Representative
HealthSmart Management Service Organization, Inc. —Cypress, CA
Functions efficiently and productively in a high-volume telephone ACD-Line recorded call center. Employee is required to use hands and fingers, especially for…
$20.00 - $25.03 an hour
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Entry Level Customer Service Representative
Victoriam Management Inc. —Carson, CA
Participate in-company training for team building, mentorship, and development of the latest sales trends from field and industry research.
$700 - $1,100 a week
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6d
Debt Collections/ Debt Relief Customer Service Representative
Relintex —Irvine, CA
Answer incoming customer calls of current clients and provide update about their debt settlement program. Excellent customer and communication (phone and email)…
$23 - $27 an hour
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Customer Service Member Associate
Confidential —Cypress, CA
Handle inbound Customer Service calls (approximately 60+ phone calls daily). Ideal for those looking for an entry-level position in the general field of…
$19.20 - $20.00 an hour
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Entry Level Customer Service Representative
FMI Enterprises Inc. —Compton, CA
A degree within a relevant field is preferred but not a requirement. A strong student mentality to learn and master customer service and sales strategies.
$44,000 - $54,000 a year
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12d
CSR - Customer Service Representative/Dispatcher
OnPoint Worldwide, Inc. —Cerritos, CA
Previous experience in the limousine industry or a similar field is a plus but not required. Handle incoming reservation requests and inquiries via phone, email…
$21.50 - $23.50 an hour
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Client Service Rep - Entry Level CSR
JI Business Concepts —Long Beach, CA
You should be an excellent social media user, with the ability to advertise our products and answer client queries online. Customer service: 1 year (Preferred).
Up to $29 an hour
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Order Processing/Customer Service Rep
Kinetic Personnel Group Inc. —Huntington Beach, CA
Familiarity with data entry and ERP systems (Navision/MS Dynamics preferred). Typing skills (40 WPM+) and basic knowledge of data entry.
$23 - $26 an hour
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13d
Customer Solutions
McMaster-Carr —Santa Fe Springs, CA
This career area offers front-line involvement with fast-paced day-to-day McMaster-Carr operations. Providing value-added solutions to our customers’ unique…
$77,000 - $89,000 a year
Customer Service Agent
Smart Inc. / SmartWax / Chemical Guys —Torrance, CA
Able to respond to most customer inquiries, questions, and complaints, as well as troubleshoot issues with products or services (calls and emails) with little…
From $19 an hour
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Phone Representative
marinelli and feldman, m.d.'s / FULLERTON UROLOGY —Fullerton, CA
Medical Office Experience: 2 years (Required). Vital Signs Experience: 1 year (Preferred). EMR Systems: 2 years (Required).
$18 - $24 an hour
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Customer Service Representative
Power Premier —Orange, CA
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
$17 - $20 an hour
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Customer Service Representative - State Farm Agent Team Member
Peggy Bates - State Farm Agent —Santa Ana, CA
Able to effectively relate to a customer, answer their questions, and anticipate their needs. Service can include responding to inquiries regarding insurance…
$18 - $21 an hour
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Vietnamese Proficient Customer Service
Cathay LA Inc. —Los Angeles, CA
Assisting in the development of any on-going service enhancements for customers. Overseeing order confirmations for our customers.
$18 - $20 an hour
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1d
Customer Service Representative
DSO Management Group —Los Angeles, CA
Through entry-level training on business protocols and industry knowledge, Entry Level Sales Representatives will be prepared to greet consumers properly,…
$49,632.57 - $59,772.55 a year
Quick Apply
3d
Japanese Speaking Customer Service / Warehouse Operator
SG Sagawa USA, Inc —Compton, CA
Conduct outbound calls to follow up on customer inquiries. The ideal candidate will be responsible for providing exceptional customer service and support to our…
Estimated: $31K - $38.7K a year
Quick Apply
Customer Service Representative
Electric Bike Company —Costa Mesa, CA
Ship accessory orders to customers. Create spreadsheets to manage the pick-ups and delivery of bikes to customers. Organization and time management skills.
$19 an hour
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Customer Service Associate
TruAbutment Inc. —Irvine, CA
Follow up on incoming calls and messages in a timely manner. Hands-on experience with multiple sales techniques (including cold calls) and achieving sales…
$35,000 - $45,000 a year
Quick Apply
Customer Service Representative
Brody Pennell Heating & Air Conditioning —Los Angeles, CA
Handle incoming calls, emails, and inquiries from customers with professionalism, courtesy, and efficiency. You will be the liaison between our clients and our…
From $20 an hour
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Customer Experience Team Specialist
Alem Werks LLC —Carson, CA
Place outbound calls to customers to alert them of new products, booking cancellations or changes. Answer all incoming guest inquires to the PEC and assist with…
$19 - $21 an hour
Quick Apply
4d

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Member Service Representative

HealthSmart Management Service Organization, Inc. Cypress, CA

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Job Details

Full-time $20.00 - $25.03 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Spanish
Medicare
Customer service
Arabic
English
Vietnamese
High school diploma or GED
Korean
Farsi
Typing
Chinese
Under 1 year

Full Job Description

The Member Service Representative (MSR) is the first line of contact for HealthSmart MSO’s Client’s members and providers. The member services representative will assist members and providers with questions related to the Medi-Cal, Commercial, Covered California, Medicare and D-SNP programs for Orange and Los Angeles County’s. The incumbent will resolve member inquiries and complaints fairly and effectively. The incumbent will provide information regarding eligibility, enrollment, benefits and services to our Client’s eligible members and providers.

Duties and Responsibilities:

Achieves high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Assists the member services team in completing department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care telephonically.
Communicates, builds and maintains internal and external relationships by prompt and accurate service.
Identifies and communicates challenges that might arise with the use of professional judgement while adhering to departmental policies and procedures.
Follows through on and completes all member and provider inquiries or requests.
Enters accurate, complete and correct documentation into EHealthcare system regarding all issues and/or inquires, complaints and grievances.
Serves as a resource for other team members.
Functions efficiently and productively in a high-volume telephone ACD-Line recorded call center.
Maintains departmental productivity and quality standards.
Investigate, address and resolve member eligibility discrepancies.
Mail Health Plan(s) Eligibility rosters and IPA’s Correspondences to PCP’s.
Verify, edit and add member eligibility in EHealthCare System.
Prepare monthly mailings of capitation checks and rosters.
Completes other projects and duties as assigned.

Experience & Education:

High School diploma or equivalent required.
6 months of customer service experience required.
Bilingual in English and in one of DHCS’s defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) preferred.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.

Preferred Qualifications:

Health Maintenance Organization (HMO), Medi-Cal, Commercial/Covered CA, Medicare and D-SNP and/or health services experience.
3-6 months of call center experience.
Typing speed of 40 words per minute (WPM).

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, employee is required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms. Employee must be able to talk and hear, particularly for regular communication on the phone.
Work Environment: Moderate noise levels due to call center operations. Frequent interruptions are common. Office temperatures are controlled and comfortable.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Type: Full-time

Pay: $20.00 - $25.03 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

Under 1 year

Shift:

8 hour shift
Day shift

Weekly day range:

Monday to Friday

Work setting:

In-person
Office

Ability to commute/relocate:

Cypress, CA 90630: Reliably commute or planning to relocate before starting work (Required)

Experience:

Call Center: 1 year (Preferred)
Customer service: 1 year (Preferred)
Health Care: 1 year (Required)

Work Location: In person

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Customer Service Representative jobs in Long Beach, CA

Member Service Representative

Entry Level Customer Service Representative

Debt Collections/ Debt Relief Customer Service Representative

Customer Service Member Associate

Entry Level Customer Service Representative

CSR - Customer Service Representative/Dispatcher

Client Service Rep - Entry Level CSR

Order Processing/Customer Service Rep

Customer Solutions

Customer Service Agent

Phone Representative

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Vietnamese Proficient Customer Service

Customer Service Representative

Japanese Speaking Customer Service / Warehouse Operator

Customer Service Representative

Customer Service Associate

Customer Service Representative

Customer Experience Team Specialist

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