20 Best Customer Service Manager jobs (Hiring Now!)

Customer Care Manager
BrightStar Care —Northbrook, IL
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff…
$50,000 - $55,000 a year
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REMOTE Customer Service Supervisor- Full-Time + Benefits! (Mon-Fri 8:30 AM-5:00 PM)
Printivity —San Diego, CA
*FREE College-*Earn an Associate's or Certifications in any field you choose. The wage range for this entry-level role is $21.00 - $23.50 to start, based on…
$21.00 - $23.50 an hour
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10d
Customer Success Manager
Omega Optical Holdings —Brattleboro, VT
Ensure best-in-class customer relationship management of named managed accounts such that they should come to see the OOH CST Manager, and available supporting…
$40,000 - $50,000 a year
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11d
Account Manager/Customer Service/Insurance agent Trainee
Arrow Insurance Management, Inc. —Avon, CO
Customer Service Representative for local property/casualty insurance agency. Four day work week or flexible hours in five day week, benefits.
$50,000 - $55,000 a year
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Supervisor, Customer Service Representative
Kelly —Tallahassee, FL
Ability to handle a heavy volume of calls in a professional and efficient manner. In addition, employees are entitled to earn paid sick leave under the…
$17 - $20 an hour
6d
Retail Customer Service Supervisor
PetSmart —Memphis, TN
Customer Experience: Responsible for customer experience and outcomes conducted over the telephone, in person or online, and responding to customer concerns.
Estimated: $31.6K - $40.1K a year
Benefits Call Center Supervisor
FreedomCare —Remote
Proven exceptional customer service; ability to provide a seamless Customer Service experience including interacting with customers, answering customer…
$23 - $27 an hour
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Contact Center Manager | Tax Operations (Seasonal)
JDA Technical Services Group —Remote
Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources,…
From $38 an hour
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5d
Customer Service/Operations Manager
Grace Manufacturing Inc —Russellville, AR
This role will prioritize competing efforts, own and lead initiatives that cross departments, and provide operational guidance and analytical & consultive…
Estimated: $69.9K - $88.5K a year
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Customer Experience Manager
Fuse.cloud —Jackson, MS
Cloud, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction to new heights.
$55,000 - $69,000 a year
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2h
Customer Service Manager/Office Assistant
HERO Windows —Broomfield, CO
Post our Hero Home sign in their front yard. Upon installation on a new home, you will drive out to the new home and collect any payments, have any additional…
Up to $40,000 a year
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11h
Customer Service Supervisor
Tessenderlo Kerley, Inc. —Phoenix, AZ
Your primary goal will be to develop and implement customer service policies and procedures that align with our business unit (BU) strategies, ensuring…
Estimated: $56.8K - $71.9K a year
3d
Client Service Manager
MGA Homecare —Scottsdale, AZ
Current state driver’s license and automobile insurance. Appropriately log all non-clinical client & field staff complaints in accordance with MGA policy.
Estimated: $50.5K - $63.9K a year
Quick Apply
Customer Experience Manager
PBI-Gordon Corporation —Shawnee, KS
Agrochemicals, Golf, Lawn/Landscape, Turf, or related field with a distribution focus preferred. Provide strategic leadership and coaching to develop high…
Estimated: $58.9K - $74.6K a year
Quick Apply
9h
Customer Success Manager
Airlock Digital —Remote
Results-driven mindset focused on driving customer success and achieving business goals, with technical proficiency in understanding and articulating software…
$130,000 - $140,000 a year
Quick Apply
2h
Client Service Representative / Case Manager
Midwest Disability —Coon Rapids, MN
Respond to phone calls, inquiries, emails and other communication from clients, Social Security, and attorneys concerning claims. Full Time, 40 hours per week.
$15 an hour
Quick Apply
Call Center Supervisor
Sentara Healthcare —Virginia Beach, VA
Retirement funds with matching contribution. Supports the team by developing and maintaining strong, collaborative relationships with members, providers and…
Estimated: $59.4K - $75.3K a year
Client Service Manager
Sago —Baltimore, MD
Drive room sales from both new and existing clients by employing strategic communication methods, including calls, emails, and in-person meetings.
Estimated: $46.6K - $59.1K a year
Quick Apply
7d
Customer Service Supervisor (99, Corporate Office)
Food Pantry Ltd —Honolulu, HI
Together with Service team, develop quarterly programs and incentives to help improve service levels company-wide. Customer service: 1 year (Preferred).
From $42,000 a year
Quick Apply
Manager (Medical Billing) Customer Service
Hunterdon Health —Flemington, NJ
Develops and maintains expertise and knowledge of local, state and federal regulations regarding the collection of patient responsibility.
Estimated: $64.9K - $82.2K a year
Quick Apply

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Customer Care Manager

BrightStar Care - Northbrook, IL

Quick Apply

Job Details

$50,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Management
Customer service
Caregiving
HIPAA
High school diploma or GED
Supervising experience
Computer skills
Home health
1 year
CNA
Communication skills

Full Job Description

The Customer Care Manager is responsible for managing the daily office tasks through direct support of field staff and coordination of office duties.
The ideal candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
Do the Right Thing: Honest, Ethical, Tell the Truth
Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

MAJOR DUTIES AND RESPONSIBILITIES

Performs as the lead with customer care process and procedure including the scheduling of direct care staff for private duty and medical staffing clients.
Responsible for managing unstaffed shifts by optimizing caregiver availability to reduce overtime and lost revenue.
Manage large amounts of inbound and outbound calls in a timely manner as point person for client, family, direct care staff and other inquiries.
Supervises, educates and coaches direct care staff in non-clinical matters.
Provides information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities.
Oversees the touchpoint process and reports results to leadership.
Assists in the development of organization goals and performance improvement activities.
Assures proper maintenance of records in compliance with Human Resources, local, state, and federal laws.
Assures compliance with all Human Resources, local, state, and federal laws.

REQUIRED QUALIFICATIONS

EDUCATION

High School Diploma or equivalent required

SKILLS/ABILITIES

Minimum of one (1) year of managerial or supervisory experience
Minimum of 2 years of experience in customer service in a doctor’s office, hospital, medical staffing or home health environment
Excellent communication skills with the ability to communicate in a professional, empathetic manner
Experience using computer programs
Problem solver with the ability to be an innovative and creative thinker
Licensed driver with reliable transportation that is insured in accordance with the organization’s requirements.
Clean motor vehicle record, background and criminal record.
Adherence to HIPAA and ability to maintain client confidentiality

In addition, the ideal candidate must be highly organized, a quick learner, have people management skills and solid computer skills.
Strong preference for candidates local to the North Chicagoland Suburbs (Northside Chicago, Northbrook, Evanston, Skokie areas) and should be able to drive to our clients' locations within our covered territories.
Strong preference for Candidates with CNA/Caregiver experience.

WORKING CONDITIONS
This role is located on site in the branch office. Working hours: Monday to Friday, 8.30am - 5pm.
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff schedules during the hours of 5pm - 8.30am Mon to Friday and all hours during the weekend)

PHYSICAL REQUIREMENTS

The ability to remain in a seated or standing position for long periods of time.
Visual and hearing acuity.

BrightStar Care offers a generous benefits package including 401k, Health Insurance, Dental and Vision Insurance and PTO days.

Quick Apply

Customer Service Manager jobs

Customer Care Manager

REMOTE Customer Service Supervisor- Full-Time + Benefits! (Mon-Fri 8:30 AM-5:00 PM)

Customer Success Manager

Account Manager/Customer Service/Insurance agent Trainee

Supervisor, Customer Service Representative

Retail Customer Service Supervisor

Benefits Call Center Supervisor

Contact Center Manager | Tax Operations (Seasonal)

Customer Service/Operations Manager

Customer Experience Manager

Customer Service Manager/Office Assistant

Customer Service Supervisor

Client Service Manager

Customer Experience Manager

Customer Success Manager

Client Service Representative / Case Manager

Call Center Supervisor

Client Service Manager

Customer Service Supervisor (99, Corporate Office)

Manager (Medical Billing) Customer Service

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