20 Best Customer Service Representative jobs in Rosemont, IL (Hiring Now!)

Senior Manager, Customer Experience Measurement
Encore Global —Schiller Park, IL
This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and…
Customer Service Associate
Jet Brite —Northlake, IL
Strive for customer satisfaction by receiving every guest with a warm and friendly welcome, providing support throughout the entire wash process, and ensuring a…
$14 - $17 an hour
Quick Apply
Customer Care Manager
BrightStar Care —Northbrook, IL
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff…
$50,000 - $55,000 a year
Quick Apply
Manager, Customer Solutions
JCC Chicago —Northbrook, IL
Partner with the Assistant Director, Customer Experience to develop, implement and train the Customer Solutions team on a model that provides community members…
$55,000 - $60,000 a year
Customer Service Representative
Saint John Capital —Chicago, IL
Field incoming calls from call center. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work…
$35,000 - $40,000 a year
Quick Apply
1d
Customer Success Manager
Michele Pelafas Inc —Elmhurst, IL
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and…
$42,000 - $52,000 a year
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8d
Customer Service Representative
Holland Applied Technologies —Burr Ridge, IL
The Customer Service Representative is responsible for supporting our customers and outside sales team thru order entry, delivery acknowledgements, and pricing…
Estimated: $42.3K - $53.6K a year
Quick Apply
Senior Team Member Relations Representative
Portillo's —Oak Brook, IL
In addition to supporting the ongoing refinement of Portillo’s People department, this position collaborates closely with various People management and broader…
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Client Services Associate
Gould Financial Group —Deerfield, IL
Illinois Life & Health insurance license obtained within 90 days of start date. Handle complex insurance client service issues and process incoming client…
$50,000 - $60,000 a year
Quick Apply
11d
Customer Service Associate
WHSmith North America —Chicago, IL
InMotion Entertainment Group* is the largest airport-based electronics retailer in travel locations globally, with access and insight into the latest…
$18 an hour
Quick Apply
1d
Freight Forwarder International Customer Service Specialist.
Alliance Workforce —Itasca, IL
Assign tariff classifications and route shipments by air, rail, or truck according to regulatory requirements. Experience in logistics and freight forwarding.
$20 - $25 an hour
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4d
Seasonal Customer Service Support
Berger Moving & Storage —Addison, IL
Service Team in making daily check calls to transferees. Strong and accurate data entry skills; Manage the filing system – file completed move folders in the…
$16 - $18 an hour
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Customer Service/Sales Associate
Elements Massage —Park Ridge, IL
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
$18 an hour
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11h
Customer Service Representative
Everlight Solar —Chicago, IL
Handle high amounts of incoming calls. Provide accurate, valid and comprehensive information by using the right methods/tools.
$30,000 - $40,000 a year
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4d
Customer Service Representative/Data Entry
Chicago Auto Body Parts —Elk Grove Village, IL
Etc. And also emails / customer service / tracking orders by emails stuff like that easy stuff. Starting salary is $18-$22 per hr depending on experience . its…
$18 - $22 an hour
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Call Center Agent
EXPERTISE COMPUTERS —Chicago, IL
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service…
$19.90 - $31.22 an hour
Quick Apply
19h
Laser Customer Support Technician
Per Se Group —Elk Grove Village, IL
High power process training to customers both in the classroom and the field. Familiarity with circuit repair and NC programming systems such as MasterCam,…
Estimated: $39.6K - $50.2K a year
Quick Apply
Inside Sales/Customer Service Coordinator-Japanese bilingual-
Pasona N A, Inc. —Elk Grove, IL
Co-ordinate with overseas offices, agents, customers and domestic vendors for timely shipments in assigned accounts.
$50,000 a year
Quick Apply
Customer Service Representative
Cobblestone Remodeling Inc. —Chicago, IL
The customer service department reviews & qualifies all leads, works closely with the sales team/designers to schedule appointments, stays up to date on all…
$40,000 - $45,000 a year
Quick Apply
3d
Customer Service & Domestic Order Processing Coordinator
Newmedical Technology, Inc. —Northbrook, IL
This individual serves our customers by answering questions about our products, processing phone & online orders, and coordinating the transition of inquiries…
$20 - $22 an hour
Quick Apply

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Senior Manager, Customer Experience Measurement

Encore Global - Schiller Park, IL

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Job Details

Full-time

Qualifications

Marketing
Customer service
Master's degree
Qualtrics
Bachelor's degree
SharePoint
Business
Communication skills

Full Job Description

Position Overview

The Senior Manager, Customer Experience Measurement oversees the voice of the customer programs that drive engagement, satisfaction, loyalty, retention, and advocacy within Encore’s customer base. This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and ensuring Encore leaders and teams have timely access to actionable CX and VOC insights. This position works closely with the Director, Service Excellence to develop and action against CX objectives.

Key Job Responsibilities

Manage and oversee the end-to-end delivery of CX programs, including customer journey mapping, voice of the customer, customer satisfaction, loyalty, retention, and advocacy.
Establish and monitor CX metrics and KPIs, and report on the performance and impact of CX initiatives.
Analyze and synthesize customer data from multiple sources and generate actionable insights and recommendations to drive customer-centric decisions and actions.
Partner with internal and external stakeholders to design and implement CX solutions that enhance customer value and satisfaction.
In partnership with the COE, develop annual CX objectives and KPI’s.
Build and foster a culture of customer obsession and excellence across the organization.
Maintains expert understanding of latest CX and VOC industry trends and innovations.
Acts as an internal CX coach and thought leader for CX VOC programs, teaching the organization on best practices and new techniques for capturing VOC.
Oversee third-party/vendor relationships for tools and resources necessary to accomplish organization’s goals related to feedback, research, and insights data.

Job Qualifications

Bachelor's degree in Business, Marketing, Psychology, or related field. Master's degree preferred.
7+ years of experience in customer experience, customer insights, or related field, preferably in a B2B service organization.
Proven track record of leading and managing successful CX programs and projects.
Experience working with CX platforms such as Medallia or Qualtrics.
Strong knowledge and skills in CX methodologies, tools, and best practices.
Excellent analytical, problem-solving, and decision-making skills.
Exceptional communication, presentation, and interpersonal skills.
Attention to detail, self-motivated, and ability to work both collaboratively and independently
Ability to manage multiple projects simultaneously with high attention to detail and accountability for meeting deadlines
Passionate about customer satisfaction and loyalty.

Competency Group

Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Demonstrates Self-Awareness
Drive Results
Ensures Accountability
See The Big Picture
Decision Quality
Manages Complexity
Value People
Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

#INDCORP

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Customer Service Representative jobs in Rosemont, IL

Senior Manager, Customer Experience Measurement

Customer Service Associate

Customer Care Manager

Manager, Customer Solutions

Customer Service Representative

Customer Success Manager

Customer Service Representative

Senior Team Member Relations Representative

Client Services Associate

Customer Service Associate

Freight Forwarder International Customer Service Specialist.

Seasonal Customer Service Support

Customer Service/Sales Associate

Customer Service Representative

Customer Service Representative/Data Entry

Call Center Agent

Laser Customer Support Technician

Inside Sales/Customer Service Coordinator-Japanese bilingual-

Customer Service Representative

Customer Service & Domestic Order Processing Coordinator

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