20 Best Client Services Manager jobs (Hiring Now!)

Assistant Support Manager for Exciting Startup
Dealr, Inc. —Loveland, CO
This includes providing feedback on internal software and processes as well as our software offerings and being able to proficiently communicate technical…
$65,000 - $75,000 a year
Client Services Supervisor
VARC, Inc —Richland Center, WI
Bachelor’s degree in vocational Rehabilitation or related field. Maintains and updates required documentation to comply with current state and federal standards…
$38,000 a year
Quick Apply
Field Services Project Manager and Customer Support
Victory Energy Operations, LLC —Collinsville, OK
Manage the field activities as it relates to warranty repair, installation of new field equipment, and installation of the new field piping projects.
$65,000 - $85,000 a year
Quick Apply
Assistant Manager/Shift Manager
Bachus & Schanker Llc —Aurora, CO
Whether they reach out by phone or through our website contact form, our team is responsible for delivering an exceptional first impression and conducting…
Estimated: $43.3K - $54.9K a year
Quick Apply
Training Manager
GPO Federal Credit Union —New Hartford, NY
Valid driver’s license and reliable transportation. Design and develop training programs, including onboarding, technical skills, soft skills, leadership…
$58,523.11 - $71,563.00 a year
Senior Client Services Manager
Legacy Wealth Planning - Northwestern Mutual —Bedminster, NJ
Maintain financial representative’s calendar and schedule follow-up appointment & answer telephone calls and direct them as appropriate.
$60,000 - $70,000 a year
Quick Apply
Call Center Operations Manager
Fusion BPO Services —Boca Raton, FL
It is linked to high level management and clients to develop, implement and manage operational standards and strategic plans to obtain the maximum benefit,…
$60,000 - $80,000 a year
Quick Apply
Client Services Manager
Nat'l Roof Consulting Company —South Pasadena, FL
Create relationship-driven client communication through emails, calls, and meetings. The ideal candidate will be an independent individual who thrives on…
$95,000 - $100,000 a year
Quick Apply
Commercial Insurance Customer Service Rep
Chaney & Karch Insurance Group —Centralia, IL
An applicant with insurance experience and licensed is preferred but would be willing to train the right candidate._.
$15 - $21 an hour
Quick Apply
10d
Client Services Supervisor (Animal Shelter Lvld)
NOCO Humane (formerly Larimer Humane Society) —Loveland, CO
\*Supervise and evaluate staff, review work-flow, create work schedules, suggest and implement department improvements. Customer service: 2 years (Required).
$18.75 - $19.00 an hour
Quick Apply
Client Engagement Supervisor - 100k+
DaBella —Westborough, MA
Valid driver’s license with an approved driving record. Outside - inside - call center - entry level - automotive sales - luxury car - used car - medical -…
$22.50 an hour
Quick Apply
Client Services Manager
SeaChange Print Innovations —Minneapolis, MN
An associate degree in printing, technology or related field or a High School diploma/GED along with the equivalent industry related experience and/or a minimum…
Estimated: $56.2K - $71.2K a year
Quick Apply
13d
Client Services Manager - Assistant Manager
Pegasus Residential, LLC —Asheville, NC
Your practical and compassionate nature is critical to effectively balance between leasing apartments, managing resident retention, marketing the community, and…
Estimated: $43K - $54.4K a year
Quick Apply
Client Services Supervisor (Animal Shelter Evans)
NOCO Humane (formerly Larimer Humane Society) —Evans, CO
\*Supervise and evaluate staff, review work-flow, create work schedules, suggest and implement department improvements. Customer service: 2 years (Required).
$18.75 - $19.00 an hour
Quick Apply
Employee Benefits Account Manager
U.S. Retirement & Benefits Partners —Rochester, NY
Collect required information for obtaining benefit plan pricing from insurance carriers and general agents and collaborate with and supervise assigned third…
$60,000 - $90,000 a year
Quick Apply
Client Support Manager, Operations (Oil & Gas)
VoltaGrid, LLC —Houston, TX
Bachelor's degree in business administration, marketing, or a related field. Develop and implement strategies to enhance customer satisfaction and loyalty.
Estimated: $73.5K - $93K a year
Quick Apply
9d
Client Services Manager DM COB and YM
Cotiviti —Remote
Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate…
$76,000 - $90,000 a year
4d
ASSISTANT SERVICE CENTER MANAGER
ALTAQUIP —La Vergne, TN
Customer Service via phone calls, walk ins and store visits. Coach and educate team members as needed. Cross train in all functional areas: Administration,…
$44,000 - $48,000 a year
Quick Apply
Client Services Manager
Kevin Edward Consultancy Limited —Arvada, CO
O Work with the CSDO on the development & implementation of performance metrics. O Develop and implement improvements to the renewals and booking processes and…
$90,000 - $100,000 a year
Quick Apply
Client Services Manager
GemHarvest —Arlington, VA
Participate in the growth of a fast growing, independent RIA by leading a team, servicing client needs, and maintaining and building key relationships.
$100,000 - $150,000 a year
Quick Apply
12d

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Assistant Support Manager for Exciting Startup

Dealr, Inc. Loveland, CO

Apply Now

Job Details

Full-time $65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
Flexible schedule

Qualifications

Live chat
Google Suite
Operating systems
Management
Computer Science
Management Information Systems
Customer service
Windows
3 years
High school diploma or GED
Bachelor's degree
Team management
Computer Information Systems
IT
Computer skills
Customer support
Typing
Leadership
2 years
Communication skills
Dealership experience
Teaching
Negotiation

Full Job Description

Assistant Support Manager

We are looking for the next amazing addition to our team! Dealr, Inc. is an advanced, forward-thinking SaaS company for independent automotive dealerships. We provide dealr.cloud, an all-in-one management solution and we are revolutionizing the industry. We’re rapidly building our team and are pushing hard for continued, rapid overall growth for the company and out-of-state movement for the software. Check out our product and website at https://dealr.cloud

Based in Colorado, our team is passionate, talented, and customer-focused. Dealr, Inc. is a young company and we are excited to have a culture that works hard but still knows how to have a sense of humor. This is a fun, fast-paced environment, and we are looking for people who are excited to grow with us.

Our Assistant Technical Support Manager will take a leadership role in the daily operations of the dealr.cloud support team. Your primary responsibility is to ensure that our clients are properly set up for long-term success as we continue to expand the company and to assist the dealr.cloud support team in doing the same. You will work in our offices to remotely support new and existing clients. Under the general direction of the Client Success Manager, the Assistant Technical Support Manager will provide day-to-day assistance for the support team members in the areas of customer service, client retention, and resolution of technical support issues. This role is customer-service oriented and the ideal candidate will be proactive in anticipating issues, researching solutions, and resolving problems.

Our ideal candidate is an innovator and driver of change, is a superhero when it comes to collaborating, and thinks about how new technologies and strategic thinking can change the game…any game. This person has previous IT customer service/support experience, management experience, excellent communication skills, and is a natural problem solver and a quick learner. If you have the agility to focus on customer service AND solve complex problems, then read on!

What you’ll do:

Manage Daily Activities of the Technical Support Team: Coordinate schedules, verify time clocks, manage the ticketing queue (Intercom), assign or reassign tickets as needed, and delegate customer service duties to appropriate team members to ensure smooth operations.
Support Management: Support the Client Success Manager and VP of Client Success in daily operations and larger projects as needed.
Direct Customer Interaction: Work directly with end customers, third-party vendors, and partners as needed.
Handle Real-Time Client Escalations: Act as the initial point of contact for all client escalations, ensuring quick and effective resolution through excellent negotiation and listening skills.
Manage Proactive Retention Projects: Enroll support team members in actively engaging with proactive retention efforts to increase usage, adoption of features, and customer satisfaction.
Train and Empower Team Members: Provide ongoing, real-time training and support, fostering an environment of growth and mastery over the Dealr product suite. Assist team members experiencing difficulties by providing active peer coaching/training on operational tasks and soft skills, including call reviews and messaging audits.
Participate in Weekend On-call Rotation: Provide support to customers facing emergency, time-sensitive issues.
Safeguard Team Alignment: Ensure team alignment with stated goals, guidelines, and objectives. Lead by example in upholding company policies, standards, and values.
Feedback and Process Improvement: Regularly provide feedback to the Client Success Manager. Work closely with decision-makers and other departments to regularly identify, recommend, develop, and implement process and systems improvements to enhance the customer experience and drive team efficiency. This includes providing feedback on internal software and processes as well as our software offerings and being able to proficiently communicate technical status to non-technical sales, and management personnel.
Special Projects & Additional Responsibilities: Take ownership of and/or assist with special projects as assigned, as well as additional responsibilities as necessary.

Who you are:

A Great Communicator: Your active listening, negotiation, and teaching skills are exceptional. You are comfortable talking on the phone, writing emails, and responding professionally to text messages. You can convey ideas efficiently and succinctly. You rarely get tripped up when speaking to someone, no matter the situation. Conflict resolution comes naturally to you.
A Creative Problem Solver: You can work yourself out of just about any problem and use any and all tools at your disposal to do so. You think quickly on your feet and can foresee multiple solutions to a problem in order to execute on the best one.
Tech Savvy: You have a wide range of experience with different types of technology and an aptitude for mastering new software and systems faster than you can say gigabyte.
A People Person: You find it easy to make connections with others and can’t imagine a job without human-to-human contact.
A Master Multitasker: You’ll be working with multiple teams, juggling client needs and deadlines, managing metrics, reviewing accounts, and working with multiple support tools. Prioritizing could be your middle name.
Always Putting Customers First: You value putting the customer first to ensure their long-term success and are willing to go above and beyond to do so.
Super Teachable and Flexible: Dealr.cloud is a comprehensive system, and new changes and updates happen frequently to stay relevant. You can learn quickly, adapt to new ideas, and take feedback so you can help our customers and our company succeed.

Requirements & Experience

Typing 40+
High School Diploma or GED required
Bachelors degree in Computer Science, Computer Information Systems, Management Information Systems, or related field or other additional education is a plus
3 years of verifiable, progressive, professional IT work experience
3 years of customer support background with increasing team responsibility
Minimum 2 years experience leading and managing a team, delegating tasks, and directing projects to completion demonstrated by previous professional success
Thorough knowledge of personal computer operating systems, and software packages including Mac and Windows operating systems, G-Suite, databases, e-mail, and other programs including cloud-based applications and services
Ability to define technical problems, analyze root cause problems, research possible solutions, and execute corrective action and/or implement solutions in support of department and company goals with minimal to no guidance or assistance
Ability to read, write, analyze, and interpret general business documents, professional journals, technical procedures, or governmental regulations
Excellent verbal, written, analytical, presentation, and interpersonal skills, and the ability to draft coherent and effective business correspondence
Ability to work independently and as a team member under tight deadlines and changing priorities
Ability to prioritize and handle multiple tasks simultaneously
Demonstrated perseverance when resolving customer requests
An aptitude for learning and sharing knowledge with others
Prior experience walking customers through technical solutions via phone conversation, chat, and email preferred
Vehicle Dealership experience a plus
Your talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a fit for this role

The typical work schedule will be Monday-Friday 8:00 - 5:00 with the possibility of additional hours and flexibility when necessary (1-hour lunch break daily).

Hybrid Work from Home Schedule(after initial 30 days)

We provide a 3-2 hybrid work model in which employees are given the opportunity to work from home for up to two days per week.
The designated days are Tuesday & Friday

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience level:

3 years

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Ability to Relocate:

Loveland, CO 80537: Relocate before starting work (Required)

Work Location: In person

Apply Now

Client Services Manager jobs

Assistant Support Manager for Exciting Startup

Client Services Supervisor

Field Services Project Manager and Customer Support

Assistant Manager/Shift Manager

Training Manager

Senior Client Services Manager

Call Center Operations Manager

Client Services Manager

Commercial Insurance Customer Service Rep

Client Services Supervisor (Animal Shelter Lvld)

Client Engagement Supervisor - 100k+

Client Services Manager

Client Services Manager - Assistant Manager

Client Services Supervisor (Animal Shelter Evans)

Employee Benefits Account Manager

Client Support Manager, Operations (Oil & Gas)

Client Services Manager DM COB and YM

ASSISTANT SERVICE CENTER MANAGER

Client Services Manager

Client Services Manager

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