20 Best Customer Service Representative jobs in Industry, CA (Hiring Now!)

Customer Service Representative (Bilingual Mandarin/Chinese)
Clever Care Health Plan —Arcadia, CA
Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the…
$20 - $22 an hour
Call Center Customer Service Representative - Medical
Meduit —Brea, CA
Taking inbound and making outbound calls to patients regarding outstanding balances. Understanding and fully complying with all federal and state laws and…
$17 an hour
Quick Apply
Senior Resolution Officer
Tax Relief Advocates —Irvine, CA
Qualified inbound calls seeking our services. Cash bonuses, Sick, PTO, paid holidays, and matching 401k. Superior multi-tasking and time management skills.
$60,000 - $350,000 a year
Quick Apply
Customer Service Representative - Remote in CA
UnitedHealth Group —Cypress, CA
You’ll spend your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and…
$16.00 - $28.27 an hour
1h
Personal Lines Client Service Representative (Personal Lines license is required) (Must reside in Santa Ana area)
InsureOne Insurance Services America LLC —Santa Ana, CA
The Client Service Representative is responsible for providing exceptional customer service to policyholders of Property & Casualty insurance by answering…
$43,000 - $65,000 a year
Quick Apply
CUSTOMER SERVICE REP II
McLane Company —Buena Park, CA
Maintain regular communication with decision makers within customer organizations. Ability to type 45 wpm and perform 10-key by touch.
$18 - $20 an hour
9d
Call Center Director
Brio Water Technology, Inc. —Industry, CA
Proficiency in customer service software, CRM systems, and data analysis tools. Develop and implement strategies to enhance the overall customer service…
$67,000 - $100,000 a year
Quick Apply
Programming Specialist
Securitas Electronic Security —Fullerton, CA
Provide technical support to field technicians and customers by troubleshooting programming problems and interpreting incoming data.
$16.50 - $20.50 an hour
Customer Service Rep(07871) - 1073 N Hacienda Blvd, La Puente, CA 91744, USA
Domino's Franchise —La Puente, CA
Customer Service Representatives are responsible for greeting customers, answering phones, and providing outstanding customer service.
Estimated: $31K - $39.2K a year
Quick Apply
15h
Customer Liaison
Confidential —Santa Fe Springs, CA
The MCI Customer Service Representative is responsible for order entry and invoicing of inbound customer orders. Inbound and outbound freight management.
$45,000 - $49,000 a year
Quick Apply
8d
Customer Service Representative
Confidential —Ontario, CA
The entry level Account Representative will connect daily with our customers and potential new leads. Our team also guarantees paid training and will be…
$40,000 - $55,000 a year
Quick Apply
2d
Customer Service(Chinese speaker)
JESUN TRADING INC —Cerritos, CA
Answer incoming calls and respond to customer inquiries in a professional and timely manner. Proficient in data entry and navigating computer systems.
$19 an hour
Quick Apply
Call Center Supervisor
Brio Water Technology, Inc. —Industry, CA
Proficiency in customer service software, CRM systems, and data analysis tools. Handle escalated customer inquiries and complaints.
$21 - $26 an hour
Quick Apply
6d
Client Care Representative
Aspire Veterinary Center —La Palma, CA
Process and balance payment transactions (credit card charges, cash receipts). Knowledge of clerical procedures (i.e., data entry, payment processing).
$17 - $20 an hour
Quick Apply
CSR - Customer Service Representative
HomeShield Pest Control —Anaheim, CA
Answering Heavy Customer Call Volume (call center atmosphere). Order Entry Of New Customers. Responding To Customer Emails/Inquiries.
$20 - $23 an hour
Quick Apply
Customer Service Representative
National Seating & Mobility —Anaheim, CA
Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.
$20 an hour
Quick Apply
Full Time Customer Relations Representative - Entry Level
LP Solutions LLC —Downey, CA
Ensure all sales transactions are appropriately processed, and customer information is up to date. Bring a bright and inviting energy to each customer…
$750 - $1,400 a week
Quick Apply
12d
OFFICE CLERICAL/BILLING/CUSTOMER SERVICE
Western Drug Medical Supply —Los Angeles, CA
Bachelor’s Degree in a related field is a plus. Provide excellent customer service when interacting with patients regarding medical claims and payments,…
$17 - $21 an hour
Quick Apply
Member Service Representative
Professional Search Group OC, LLC —Brea, CA
Resolving issues with electronic services and performing outbound calls for member retention and cross-selling. Knowledge of depository and loan products.
$18 - $24 an hour
Quick Apply
21h
Entry Level Client Relations Associate
STRATEGIC ENTERPRISES —Pomona, CA
Your role as an Entry Level Client Relations Associate is instrumental in providing customers with a white-glove experience that fosters lasting relationships,…
$750 - $1,300 a week
Quick Apply
2d

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Customer Service Representative (Bilingual Mandarin/Chinese)

Clever Care Health Plan - Arcadia, CA

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Job Details

Full-time $20 - $22 an hour

Benefits

Health insurance

Qualifications

Bilingual
Microsoft Word
Mandarin
Spanish
Thai
Microsoft Excel
Microsoft Outlook
Medicare
Customer service
Writing skills
Cantonese
Japanese
Microsoft Office
Vietnamese
High school diploma or GED
Korean
Bachelor's degree
Healthcare management
Chinese
Communication skills
Khmer

Full Job Description

Wage Range: $20.00/hr - $22.00/hr

Job Summary

Member Advocates are the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. Serves members by being the main point of contact at Clever Care for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. A successful Member Advocate I ensures member satisfaction by providing superior customer service and displaying a willingness to help at all times while maintaining a professional demeanor.

Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.

Functions & Job Responsibilities

Educates members, family, providers and caregivers regarding benefits and plan options.
Accurately explains benefits and plan options in person, via email, fax, or telephonically.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Participates in member calling projects as assigned by management to support the overall Clever Care goal of membership retention.
Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Clever Care Health Plan operations, as documented I company policies and procedures. Follows all HIPAA requirements.
Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
Ability to work in an environment where continuous coaching and feedback is the standard practice.
Other duties as assigned

(#LI-Hybrid) (See LinkedIn)

Qualifications

Education and Experience:

High School Diploma or equivalent required.
Bachelor’s Degree or equivalent work experience preferred
Two (2) years Customer Service experience preferably in healthcare management and/or a call center setting

Skills:

Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations
Bilingual in Cantonese, Mandarin, Vietnamese, Korean, Spanish, Thai, Khmer, Japanese may be required.
Exceptional customer service skills, including verbal and written communication
Strong active listening skills
Ability to collaborate and be a team player
Must be a quick learner
Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
Ability to listen, talk, and type at the same time.
Proficiency with Microsoft Office (Word, Excel, Outlook)
Type 40 wpm. 60 wpm preferred

Other:

Must be willing and able to work some weekends from October-March

Physical & Working Environment.

Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:

Must be able to travel when needed or required
Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)
Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs.

Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.

Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business.

Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate’s state residency.

Apply Now

Customer Service Representative jobs in Industry, CA

Customer Service Representative (Bilingual Mandarin/Chinese)

Call Center Customer Service Representative - Medical

Senior Resolution Officer

Customer Service Representative - Remote in CA

Personal Lines Client Service Representative (Personal Lines license is required) (Must reside in Santa Ana area)

CUSTOMER SERVICE REP II

Call Center Director

Programming Specialist

Customer Service Rep(07871) - 1073 N Hacienda Blvd, La Puente, CA 91744, USA

Customer Liaison

Customer Service Representative

Customer Service(Chinese speaker)

Call Center Supervisor

Client Care Representative

CSR - Customer Service Representative

Customer Service Representative

Full Time Customer Relations Representative - Entry Level

OFFICE CLERICAL/BILLING/CUSTOMER SERVICE

Member Service Representative

Entry Level Client Relations Associate

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