20 Best Client Services Manager jobs (Hiring Now!)

Assistant Support Manager for Exciting Startup
Dealr, Inc. —Loveland, CO
This includes providing feedback on internal software and processes as well as our software offerings and being able to proficiently communicate technical…
$65,000 - $75,000 a year
Senior Director of Long Term Care Services (Administrator)
Rockingham County, NH —Brentwood, NH
Serving as the Compliance Officer, the Senior Director is responsible for client/resident HIPAA security privacy, compliance activities (including state survey)…
$141,003.20 - $239,699.20 a year
Inside Sales Manager
GetScale —Austin, TX
_We combine our own top of funnel marketing strategies with our inside sales, recruiting, systems, and analytics teams to provide our clients with new customers…
$70,000 - $75,000 a year
5d
Fabrication Manager
Strobel Fabrication LLC —Central City, NE
Strobel Fabrication is a full-service ASME certified steel fabrication facility with expertise in custom skid design and fabrication, pressure vessels, piping…
$95,000 - $105,000 a year
Quick Apply
13d
Entry Level Receptionist / Office Manager
DaBella —Rochester, MN
Collaborate with vendors, sub-contractors, customers, and sales team members. Provide general clerical and administrative support.
$22 - $24 an hour
Account Manager
Clarity Technology Group —Madison, WI
This is an excellent opportunity for an entry-level professional with a sales mindset or someone who excels in delivering outstanding customer service in a low…
$55,000 - $75,000 a year
14d
Entry Level Account Manager
Executive Health Coverage —Tampa, FL
Assist in the development and implementation of customer retention strategies. Comprehensive training program designed to help you succeed in your role.
$75,000 - $125,000 a year
Quick Apply
4d
Key Client Success Manager
Society Awards —Charlotte, NC
You love taking ownership and are highly resourceful, practical, and focused. Deliver excellent customer service to one of our key clients.
$50,000 - $70,000 a year
Quick Apply
Recruitment Manager
GetScale —Austin, TX
_We combine our own top-of-funnel marketing strategies with our inside sales, recruiting, systems, and analytics teams to provide our clients with new customers…
$70,000 - $75,000 a year
5d
Community Manager
Farm Rebel —Remote
Doing Guest Outreach for scheduling live calls and client outreach for client panels. To co-host weekly online coaching calls with our head coach to help each…
$70,000 a year
Quick Apply
Virtual Assistant and Community Manager
Chandresh Bhardwaj LLC —Remote
Follow up with prospective clients after introductory calls. Schedule introductory calls with prospective clients and follow up as needed.
$16 - $22 an hour
Quick Apply
1d
Amazon Brand Manager
Red View Ventures —Remote
Our process of driving initiatives and resolving issues for our clients. Bonus points if you’ve worked with contractors or team mates overseas to get the…
$75,000 - $88,823 a year
Quick Apply
3d
Social Media Manager
LYFE Marketing —Remote
Associates or Bachelor’s Degree in Marketing or a related field. Experience in multi-client strategic management.
$50,000 a year
3d
Program Manager
Averte —Bradford, VT
A minimum of 5 years’ experience in the human services field or a BA in a human service-related field and 2 years management experience.
$46,592 - $55,000 a year
Quick Apply
3d
Assistant District Manager - Arboriculture
Davey Tree —Lake Bluff, IL
Work as a tree doctor that makes house calls. Preferred: Relevant pesticide and related licenses and certificates, if required by state law.
From $60,000 a year
Quick Apply
13d
Client Services Manager DM COB and YM
Cotiviti —Remote
Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate…
$76,000 - $90,000 a year
1d
Client Manager
Symplicity Corporation —Remote
The Client Manager will partner with clients through the lifecycle supporting implementation, ongoing success and continued expansion of their use of Symplicity…
Estimated: $68.9K - $87.2K a year
1d
Shared Services Manager
Alps Alpine North America, Inc. —Auburn Hills, MI
The Shared Services Manager's responsibilities include customer invoicing, collections, cash application, vendor invoice verification, payments, corporate…
$125,000 - $140,000 a year
Quick Apply
Salon Manager
Epic Managers —Beloit, WI
It is a lifestyle level-up for a high-potential leader with *2+ years* of accountability for sales and service results.
Up to $85,000 a year
Casino Gaming Technology Account Manager
Synergy Information Solutions —Remote
Have a valid driver license and transportation. Synergy works closely with clients to develop, implement, and support specific solutions for businesses that…
$90,000 - $120,000 a year
Quick Apply

I want to receive the latest job alert for Client Services Manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Assistant Support Manager for Exciting Startup

Dealr, Inc. Loveland, CO

Apply Now

Job Details

Full-time $65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
Flexible schedule

Qualifications

Live chat
Google Suite
Operating systems
Management
Computer Science
Management Information Systems
Customer service
Windows
3 years
High school diploma or GED
Bachelor's degree
Team management
Computer Information Systems
IT
Computer skills
Customer support
Typing
Leadership
2 years
Communication skills
Dealership experience
Teaching
Negotiation

Full Job Description

Assistant Support Manager

We are looking for the next amazing addition to our team! Dealr, Inc. is an advanced, forward-thinking SaaS company for independent automotive dealerships. We provide dealr.cloud, an all-in-one management solution and we are revolutionizing the industry. We’re rapidly building our team and are pushing hard for continued, rapid overall growth for the company and out-of-state movement for the software. Check out our product and website at https://dealr.cloud

Based in Colorado, our team is passionate, talented, and customer-focused. Dealr, Inc. is a young company and we are excited to have a culture that works hard but still knows how to have a sense of humor. This is a fun, fast-paced environment, and we are looking for people who are excited to grow with us.

Our Assistant Technical Support Manager will take a leadership role in the daily operations of the dealr.cloud support team. Your primary responsibility is to ensure that our clients are properly set up for long-term success as we continue to expand the company and to assist the dealr.cloud support team in doing the same. You will work in our offices to remotely support new and existing clients. Under the general direction of the Client Success Manager, the Assistant Technical Support Manager will provide day-to-day assistance for the support team members in the areas of customer service, client retention, and resolution of technical support issues. This role is customer-service oriented and the ideal candidate will be proactive in anticipating issues, researching solutions, and resolving problems.

Our ideal candidate is an innovator and driver of change, is a superhero when it comes to collaborating, and thinks about how new technologies and strategic thinking can change the game…any game. This person has previous IT customer service/support experience, management experience, excellent communication skills, and is a natural problem solver and a quick learner. If you have the agility to focus on customer service AND solve complex problems, then read on!

What you’ll do:

Manage Daily Activities of the Technical Support Team: Coordinate schedules, verify time clocks, manage the ticketing queue (Intercom), assign or reassign tickets as needed, and delegate customer service duties to appropriate team members to ensure smooth operations.
Support Management: Support the Client Success Manager and VP of Client Success in daily operations and larger projects as needed.
Direct Customer Interaction: Work directly with end customers, third-party vendors, and partners as needed.
Handle Real-Time Client Escalations: Act as the initial point of contact for all client escalations, ensuring quick and effective resolution through excellent negotiation and listening skills.
Manage Proactive Retention Projects: Enroll support team members in actively engaging with proactive retention efforts to increase usage, adoption of features, and customer satisfaction.
Train and Empower Team Members: Provide ongoing, real-time training and support, fostering an environment of growth and mastery over the Dealr product suite. Assist team members experiencing difficulties by providing active peer coaching/training on operational tasks and soft skills, including call reviews and messaging audits.
Participate in Weekend On-call Rotation: Provide support to customers facing emergency, time-sensitive issues.
Safeguard Team Alignment: Ensure team alignment with stated goals, guidelines, and objectives. Lead by example in upholding company policies, standards, and values.
Feedback and Process Improvement: Regularly provide feedback to the Client Success Manager. Work closely with decision-makers and other departments to regularly identify, recommend, develop, and implement process and systems improvements to enhance the customer experience and drive team efficiency. This includes providing feedback on internal software and processes as well as our software offerings and being able to proficiently communicate technical status to non-technical sales, and management personnel.
Special Projects & Additional Responsibilities: Take ownership of and/or assist with special projects as assigned, as well as additional responsibilities as necessary.

Who you are:

A Great Communicator: Your active listening, negotiation, and teaching skills are exceptional. You are comfortable talking on the phone, writing emails, and responding professionally to text messages. You can convey ideas efficiently and succinctly. You rarely get tripped up when speaking to someone, no matter the situation. Conflict resolution comes naturally to you.
A Creative Problem Solver: You can work yourself out of just about any problem and use any and all tools at your disposal to do so. You think quickly on your feet and can foresee multiple solutions to a problem in order to execute on the best one.
Tech Savvy: You have a wide range of experience with different types of technology and an aptitude for mastering new software and systems faster than you can say gigabyte.
A People Person: You find it easy to make connections with others and can’t imagine a job without human-to-human contact.
A Master Multitasker: You’ll be working with multiple teams, juggling client needs and deadlines, managing metrics, reviewing accounts, and working with multiple support tools. Prioritizing could be your middle name.
Always Putting Customers First: You value putting the customer first to ensure their long-term success and are willing to go above and beyond to do so.
Super Teachable and Flexible: Dealr.cloud is a comprehensive system, and new changes and updates happen frequently to stay relevant. You can learn quickly, adapt to new ideas, and take feedback so you can help our customers and our company succeed.

Requirements & Experience

Typing 40+
High School Diploma or GED required
Bachelors degree in Computer Science, Computer Information Systems, Management Information Systems, or related field or other additional education is a plus
3 years of verifiable, progressive, professional IT work experience
3 years of customer support background with increasing team responsibility
Minimum 2 years experience leading and managing a team, delegating tasks, and directing projects to completion demonstrated by previous professional success
Thorough knowledge of personal computer operating systems, and software packages including Mac and Windows operating systems, G-Suite, databases, e-mail, and other programs including cloud-based applications and services
Ability to define technical problems, analyze root cause problems, research possible solutions, and execute corrective action and/or implement solutions in support of department and company goals with minimal to no guidance or assistance
Ability to read, write, analyze, and interpret general business documents, professional journals, technical procedures, or governmental regulations
Excellent verbal, written, analytical, presentation, and interpersonal skills, and the ability to draft coherent and effective business correspondence
Ability to work independently and as a team member under tight deadlines and changing priorities
Ability to prioritize and handle multiple tasks simultaneously
Demonstrated perseverance when resolving customer requests
An aptitude for learning and sharing knowledge with others
Prior experience walking customers through technical solutions via phone conversation, chat, and email preferred
Vehicle Dealership experience a plus
Your talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a fit for this role

The typical work schedule will be Monday-Friday 8:00 - 5:00 with the possibility of additional hours and flexibility when necessary (1-hour lunch break daily).

Hybrid Work from Home Schedule(after initial 30 days)

We provide a 3-2 hybrid work model in which employees are given the opportunity to work from home for up to two days per week.
The designated days are Tuesday & Friday

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience level:

3 years

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Ability to Relocate:

Loveland, CO 80537: Relocate before starting work (Required)

Work Location: In person

Apply Now

Client Services Manager jobs

Assistant Support Manager for Exciting Startup

Senior Director of Long Term Care Services (Administrator)

Inside Sales Manager

Fabrication Manager

Entry Level Receptionist / Office Manager

Account Manager

Entry Level Account Manager

Key Client Success Manager

Recruitment Manager

Community Manager

Virtual Assistant and Community Manager

Amazon Brand Manager

Social Media Manager

Program Manager

Assistant District Manager - Arboriculture

Client Services Manager DM COB and YM

Client Manager

Shared Services Manager

Salon Manager

Casino Gaming Technology Account Manager

Job Seeker Tools

Employer Tools

Browse

Stay Connected