20 Best north slope jobs in Barrow, AK (Hiring Now!)

Customer Experience Specialist-Utqiagvik
Arctic Slope Telephone Association Cooperative, Inc. —Barrow, AK
Possess a valid driver’s license. Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
Estimated: $33.1K - $41.9K a year
Quick Apply
3d
Alaska Project Services Lead
Repsol —Alaska
Monitor the implementation of the Project timeline and cost control system, track value of work done (VOWD) against forecasted project cost estimates, develop…
Estimated: $76.2K - $96.5K a year
Security Guard
North Slope Borough, AK —Barrow, AK
Guard business premises to protect company, personal property and personnel against fire, theft, vandalism, illegal entry and other hazards, and refers…
$21.97 an hour
5d
Office Assistant
North Slope Borough, AK —Barrow, AK
Answers incoming telephone and radio calls and directs the caller to the correct person or work group, or takes and relays messages as appropriate.
$24.22 an hour
5d
Office Specialist
North Slope Borough, AK —Barrow, AK
Answers incoming telephone and radio calls and directs the caller to the correct person or work group, or take and relays messages as appropriate.
$28.04 an hour
5d
Administrative Assistant to Faculty
Ilisagvik College —Barrow, AK
Complies with College policies, procedures and administrative directives, as well as state, federal, and local laws, regulations, and ordinances.
$30.59 an hour
Quick Apply
Evidence Custodian
North Slope Borough, AK —Barrow, AK
Two years of experience as a Records Clerk with the North Slope borough police department, or other work experience in evidence handling or law enforcement…
$34.09 an hour
11d
Secretary II
North Slope Borough School District —Barrow, AK
Respond to telephone calls; give information to callers, or route calls to appropriate staff. Coordinate incoming and outgoing mail. Type 50 words per minute.
Estimated: $29.5K - $37.4K a year
3d
Secretary I SY
North Slope Borough School District —Barrow, AK
Screen visitors and telephone calls, directing them to the appropriate person or department. Screen and route incoming mail. Assist with enrollment of students.
From $21.80 an hour
Cohort Enrollment Specialist/Coordinator
Ilisagvik College —Barrow, AK
Under the Registrar’s direction and supervision, the Cohort Enrollment Specialist/Coordinator administers dual-credit, admission, and registration functions…
$33.73 an hour
Quick Apply
21h
Career Services and Placement Coordinator
Ilisagvik College —Barrow, AK
Effectively direct existing, comprehensive career services programs, and develop new ones on his/her own initiative. Associate’s Degree or equivalent.
$37.18 an hour
Quick Apply
Project Administrator
North Slope Borough, AK —Barrow, AK
Examine and approve specifications, drawings, cost estimates, bidding/negotiation documents, submittals, schedule of values, construction schedules, and field…
$6,526.64 a month
5d
Medical Records Supervisor
North Slope Borough, AK —Barrow, AK
Supervise, train and evaluate Medical Records Unit staff; prioritizes and assigns tasks; prepares work schedules; develops staff skills and conducts performance…
$5,369.32 a month
5d
Health Educator
North Slope Borough, AK —Barrow, AK
Associates Degree (business, government, health or other related field); and Two years of work experience in the health field or related work experience; OR an…
$4,965.04 a month
5d
Firefighter/EMT
North Slope Borough, AK —Barrow, AK
Maintain certifications and personal records of certification. Maintain training skills and certification through participation in applicable education…
$20.93 an hour
LAN/WAN Support Specialist III - Rotational
North Slope Borough, AK —Barrow, AK
Valid Driver's License from the state the individual is currently residing in and have the ability to obtain a valid Alaska Driver's License that meets North…
$45.68 an hour
Community Outreach Coordinator
Ilisagvik College —Barrow, AK
Under the supervision of the External Relations Coordinator, the Community Outreach Coordinator will plan develop, and facilitate cooperative extension and…
$37.18 an hour
Quick Apply
Senior Office Specialist
North Slope Borough, AK —Barrow, AK
Ability to obtain a valid Alaska driver's license that meets North Slope Borough insurance criteria within the probationary period. High school graduate or G.E.
$30.92 an hour
5d
Heavy Equipment Operator
North Slope Borough, AK —Barrow, AK
The North Slope Borough offers the following benefit packages to all permanent full time and permanent part time employees who work at least 15 hours a week.
$35.79 an hour
Maintenance III YR
North Slope Borough School District —Barrow, AK
Valid Class D Alaska driver’s license. Work at a journeyman level in one or more trades in the maintenance, construction, and repair of.
Estimated: $38.9K - $49.3K a year
3d

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Customer Experience Specialist-Utqiagvik

Arctic Slope Telephone Association Cooperative, Inc. Barrow, AK

Quick Apply

Job Details

Full-time Estimated: $33.1K - $41.9K a year 3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Customer retention
Sales
Customer service
Word processing
Microsoft Office
High school diploma or GED
Driver's License
Accounting
Computer skills
Outbound calling
1 year
Communication skills

Full Job Description

Customer Experience Specialist-Utqiagvik

Position Description

The Customer Experience Specialist (CES) is responsible for supporting ASTAC’s initiatives by providing excellence in service to all our past, current, and future members. This position is responsible for developing in-depth knowledge for all products and services ASTAC provides to include Local, Long Distance, Wireless, Internet, and miscellaneous accessories or products supported by the company. A CES will be ASTAC’s subject matter expert related to inbound and outbound sales, village sales event support, technical support, billing, retail & over the phone customer service, account maintenance, accounting support, and project support as needed.

Principle Accountabilities

55% Sales – This position is responsible for assisting with reaching goals set by the company related to sales and revenue. This position will be assigned annual sales goals for all services and products supported by the company. This position will be responsible for identifying needs and opportunities during incoming and outgoing customer interactions and assuring ASTAC is providing support to our members in every way possible. Within this role, inventory management, overseeing quality and performance of the retail store, and ensuring the store’s marketing collateral is up to date are critical elements to the success of the CES. Sales efforts will include village travel to events, outbound calling, and in-person support.

40% Customer Service – In this role, the CES will be required to assist customers via the phone, in person at our retail location, and on Sales events hosted in communities we serve. The CES will be the front line of communication for all our past, current, and future members; in addition to our internal customer base as needed. This role will be responsible for providing support to all members related to billing, technical support, account maintenance, product or service inquiries, and all other support related to a member’s service or ASTAC experience.

5% Project Support – Within this role, projects are assigned to support all functions related to the customer experience; these projects may include and are not limited to billing processes such as Non-Pay Disconnects, Collection Efforts, reporting, and audits. Other projects that may be assigned may include account clean up related tasks, quality control efforts and support, directory listing support, product launch support, and inventory support.

Knowledge, Skills, and Abilities

Possess a basic knowledge of general accounting Excellent interpersonal and communication skills

Demonstrated ability to prioritize tasks and manage time efficiently Basic computer skills in various software and web-based applications Ability to work independently and in a team environment

Grow existing customer accounts through exceptional customer service and effective sales

techniques

Demonstrate accuracy and attention to detail Experience using spreadsheets and word processing

Keep customer accounts current by updating databases during calls

The ability to speak Inupiat preferred but not required

The physical demands of this position require standing, sitting, stooping, kneeling, and walking, the ability to lift at least 50 pounds

Travel

Travel to the North Slope villages we serve for sales and community events, including backfilling the retail store in Utqiaġvik as required. Travel at a minimum of once a year, up to two weeks may be required

Education and Experience Required

· High school diploma or general education degree (GED) required

· 1 year of customer service experience

· Experience working with inbound and outbound calls, customer retention, and inside sales preferred

· Proficient in Microsoft Office

· Possess a valid driver’s license

Measures of Performance

Customer Experience Specialists will have met expectations when: Sales expectations are met or exceeded based on assigned goals

Customer records and service orders are entered accurately and processed within department expectations

All contact with customer is thorough and consistent with ASTAC values and mission while supporting the company’s initiatives to include sales and excellent support

All assigned tasks are completed efficiently, accurately, and timely Customers are communicated with in a professional and friendly manner.

Representative has exhibited a solid understanding and knowledge base on products and services offered, and can successfully fulfill their role as a subject matter expert in all areas mentioned within this description

ASTAC benefits for full-time employees

Medical/Dental/Vision insurance

401K program

Pension program

New employee referral bonus

Tuition assistance

Reply here or on our website (Please attach a Cover Letter for consideration):

https://www.astac.net/company/careers/

Arctic Slope Telephone Association Cooperative, Inc.

907-563-3989

hrm@astac.net

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

1 year

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

In-person
Office

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Work Location: In person

Quick Apply

north slope jobs in Barrow, AK

Customer Experience Specialist-Utqiagvik

Alaska Project Services Lead

Security Guard

Office Assistant

Office Specialist

Administrative Assistant to Faculty

Evidence Custodian

Secretary II

Secretary I SY

Cohort Enrollment Specialist/Coordinator

Career Services and Placement Coordinator

Project Administrator

Medical Records Supervisor

Health Educator

Firefighter/EMT

LAN/WAN Support Specialist III - Rotational

Community Outreach Coordinator

Senior Office Specialist

Heavy Equipment Operator

Maintenance III YR

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