20 Best north slope jobs in Barrow, AK (Hiring Now!)

Customer Experience Specialist-Utqiagvik
Arctic Slope Telephone Association Cooperative, Inc. —Barrow, AK
Possess a valid driver’s license. Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
Estimated: $34.6K - $43.8K a year
Quick Apply
11d
Laborer
North Slope Borough, AK —Barrow, AK
The North Slope Borough offers the following benefit packages to all permanent full time and permanent part time employees who work at least 15 hours a week.
$21.97 an hour
6d
Evidence Custodian
North Slope Borough, AK —Barrow, AK
Two years of experience as a Records Clerk with the North Slope borough police department, or other work experience in evidence handling or law enforcement…
$34.09 an hour
Corrections Officer
North Slope Borough, AK —Barrow, AK
Valid Alaska driver's license that meets North Slope Borough insurance criteria; Schedules transportation for appointments and visits outside of the facility;…
$34.09 an hour
6d
Secretary II
North Slope Borough School District —Barrow, AK
Respond to telephone calls; give information to callers, or route calls to appropriate staff. Coordinate incoming and outgoing mail. Type 50 words per minute.
Estimated: $39.8K - $50.4K a year
11d
Administrative Assistant to Faculty
Ilisagvik College —Barrow, AK
Complies with College policies, procedures and administrative directives, as well as state, federal, and local laws, regulations, and ordinances.
$30.59 an hour
Quick Apply
Secretary I SY
North Slope Borough School District —Barrow, AK
Screen visitors and telephone calls, directing them to the appropriate person or department. Screen and route incoming mail. Assist with enrollment of students.
From $21.80 an hour
Heavy Equipment Operator
North Slope Borough, AK —Barrow, AK
The North Slope Borough offers the following benefit packages to all permanent full time and permanent part time employees who work at least 15 hours a week.
$35.79 an hour
Commission Clerk
North Slope Borough, AK —Barrow, AK
Valid Alaska driver's license that meets North Slope Borough insurance criteria; The North Slope Borough offers the following benefit packages to all permanent…
$30.92 an hour
7d
Cook Manager/Lead
North Slope Borough, AK —Barrow, AK
Valid Alaska driver’s license that meets North Slope Borough insurance criteria; Work with Dietician to develop and implement cycle menus for kitchen.
$32.46 an hour
Maintenance III YR
North Slope Borough School District —Barrow, AK
Valid Class D Alaska driver’s license. Work at a journeyman level in one or more trades in the maintenance, construction, and repair of.
Estimated: $54.6K - $69.1K a year
11d
Career Services and Placement Coordinator
Ilisagvik College —Barrow, AK
Effectively direct existing, comprehensive career services programs, and develop new ones on his/her own initiative. Associate’s Degree or equivalent.
$37.18 an hour
Quick Apply
SY 2024-2025 Activity Added Duties
North Slope Borough School District —Barrow, AK
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Estimated: $53.9K - $68.3K a year
Cohort Enrollment Specialist/Coordinator
Ilisagvik College —Barrow, AK
Under the Registrar’s direction and supervision, the Cohort Enrollment Specialist/Coordinator administers dual-credit, admission, and registration functions…
$33.73 an hour
Quick Apply
9d
Program Manager
North Slope Borough, AK —Barrow, AK
Valid Alaska driver's license that meets North Slope Borough insurance criteria; Ability to establish and maintain effective working relations with co-workers,…
$7,555.42 a month
6d
Plumber
North Slope Borough, AK —Barrow, AK
Locate and repair plumbing problems in NSB and approved residential buildings in accordance with mechanical and plumbing codes. High school graduate or G.E.
$47.97 an hour
Community Outreach Coordinator
Ilisagvik College —Barrow, AK
Under the supervision of the External Relations Coordinator, the Community Outreach Coordinator will plan develop, and facilitate cooperative extension and…
$37.18 an hour
Quick Apply
Project Administrator
North Slope Borough, AK —Barrow, AK
Examine and approve specifications, drawings, cost estimates, bidding/negotiation documents, submittals, schedule of values, construction schedules, and field…
$6,526.64 a month
7d
Paralegal/Assistant to the Borough Attorney
North Slope Borough, AK —Barrow, AK
Ability to obtain a valid Alaska Driver’s license that meets North Slope Borough insurance criteria within the six-month probationary period.
$47.97 an hour
6d
Utility Systems Coordinator - UIC Municipal Services, LLC
Bowhead —Barrow, AK
Authorized Driver Requirement Authorized Driver Requirement: Employee must have a valid driver’s license and three (3) year clean driving record.
Estimated: $60.7K - $76.9K a year

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Customer Experience Specialist-Utqiagvik

Arctic Slope Telephone Association Cooperative, Inc. Barrow, AK

Quick Apply

Job Details

Full-time Estimated: $34.6K - $43.8K a year 11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Customer retention
Sales
Customer service
Word processing
Microsoft Office
High school diploma or GED
Driver's License
Accounting
Computer skills
Outbound calling
1 year
Communication skills

Full Job Description

Customer Experience Specialist-Utqiagvik

Position Description

The Customer Experience Specialist (CES) is responsible for supporting ASTAC’s initiatives by providing excellence in service to all our past, current, and future members. This position is responsible for developing in-depth knowledge for all products and services ASTAC provides to include Local, Long Distance, Wireless, Internet, and miscellaneous accessories or products supported by the company. A CES will be ASTAC’s subject matter expert related to inbound and outbound sales, village sales event support, technical support, billing, retail & over the phone customer service, account maintenance, accounting support, and project support as needed.

Principle Accountabilities

55% Sales – This position is responsible for assisting with reaching goals set by the company related to sales and revenue. This position will be assigned annual sales goals for all services and products supported by the company. This position will be responsible for identifying needs and opportunities during incoming and outgoing customer interactions and assuring ASTAC is providing support to our members in every way possible. Within this role, inventory management, overseeing quality and performance of the retail store, and ensuring the store’s marketing collateral is up to date are critical elements to the success of the CES. Sales efforts will include village travel to events, outbound calling, and in-person support.

40% Customer Service – In this role, the CES will be required to assist customers via the phone, in person at our retail location, and on Sales events hosted in communities we serve. The CES will be the front line of communication for all our past, current, and future members; in addition to our internal customer base as needed. This role will be responsible for providing support to all members related to billing, technical support, account maintenance, product or service inquiries, and all other support related to a member’s service or ASTAC experience.

5% Project Support – Within this role, projects are assigned to support all functions related to the customer experience; these projects may include and are not limited to billing processes such as Non-Pay Disconnects, Collection Efforts, reporting, and audits. Other projects that may be assigned may include account clean up related tasks, quality control efforts and support, directory listing support, product launch support, and inventory support.

Knowledge, Skills, and Abilities

Possess a basic knowledge of general accounting Excellent interpersonal and communication skills

Demonstrated ability to prioritize tasks and manage time efficiently Basic computer skills in various software and web-based applications Ability to work independently and in a team environment

Grow existing customer accounts through exceptional customer service and effective sales

techniques

Demonstrate accuracy and attention to detail Experience using spreadsheets and word processing

Keep customer accounts current by updating databases during calls

The ability to speak Inupiat preferred but not required

The physical demands of this position require standing, sitting, stooping, kneeling, and walking, the ability to lift at least 50 pounds

Travel

Travel to the North Slope villages we serve for sales and community events, including backfilling the retail store in Utqiaġvik as required. Travel at a minimum of once a year, up to two weeks may be required

Education and Experience Required

· High school diploma or general education degree (GED) required

· 1 year of customer service experience

· Experience working with inbound and outbound calls, customer retention, and inside sales preferred

· Proficient in Microsoft Office

· Possess a valid driver’s license

Measures of Performance

Customer Experience Specialists will have met expectations when: Sales expectations are met or exceeded based on assigned goals

Customer records and service orders are entered accurately and processed within department expectations

All contact with customer is thorough and consistent with ASTAC values and mission while supporting the company’s initiatives to include sales and excellent support

All assigned tasks are completed efficiently, accurately, and timely Customers are communicated with in a professional and friendly manner.

Representative has exhibited a solid understanding and knowledge base on products and services offered, and can successfully fulfill their role as a subject matter expert in all areas mentioned within this description

ASTAC benefits for full-time employees

Medical/Dental/Vision insurance

401K program

Pension program

New employee referral bonus

Tuition assistance

Reply here or on our website (Please attach a Cover Letter for consideration):

https://www.astac.net/company/careers/

Arctic Slope Telephone Association Cooperative, Inc.

907-563-3989

hrm@astac.net

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

1 year

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

In-person
Office

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Ability to Commute:

Barrow, AK 99723 (Required)

Ability to Relocate:

Barrow, AK 99723: Relocate before starting work (Required)

Work Location: In person

Quick Apply

north slope jobs in Barrow, AK

Customer Experience Specialist-Utqiagvik

Laborer

Evidence Custodian

Corrections Officer

Secretary II

Administrative Assistant to Faculty

Secretary I SY

Heavy Equipment Operator

Commission Clerk

Cook Manager/Lead

Maintenance III YR

Career Services and Placement Coordinator

SY 2024-2025 Activity Added Duties

Cohort Enrollment Specialist/Coordinator

Program Manager

Plumber

Community Outreach Coordinator

Project Administrator

Paralegal/Assistant to the Borough Attorney

Utility Systems Coordinator - UIC Municipal Services, LLC

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