20 Best Senior Customer Service Representative jobs (Hiring Now!)

Customer Care Manager
Nsl Analytical Services —Warrensville Heights, OH
Directs the communication efforts including inquiry calls, account management, and quote follow up calls. Acts as a mediator to our customers and responds to…
Estimated: $57K - $72.2K a year
16h
Senior Associate, Member Services
Options Clearing Corporation —Chicago, IL
Supports development of analyses of member performance and works to develop recommendations for improvement. This includes information memos, operations manuals…
Estimated: $64K - $81.1K a year
Now Hiring -Sr. Customer Service Rep (Gloucester, MA)!!!
Americold Logistics, LLC —Gloucester, MA
Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office…
$22 an hour
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Customer Service Associate/ Senior Customer Service Associate
Shane Co. —San Mateo, CA
Operate as a cashier, handling transactions and assisting customers with payment plans, warranty information, and returns.
Estimated: $47.7K - $60.4K a year
Insurance Sr Customer Service Representative
Allstate Insurance —Algonquin, IL
Perform customer reviews and educate clients. The ideal candidate will have current insurance office customer service experience, and sales experience.
$43,000 - $50,000 a year
Quick Apply
Senior Customer Service Representative
Schneider —Green Bay, WI
One year of customer service experience preferred. See full list of customer service benefits. Associate will be provided partial scheduled remote options after…
Quick Apply
Senior Payroll Specialist
Integrated Payroll Services —Delafield, WI
Proficiency in Microsoft Office (Word, Excel, Outlook), data entry and office equipment (i.e. telephone, 10-key or calculator, PC, FAX machine).
$20.00 - $38.46 an hour
Quick Apply
4d
Senior Customer Service Supply Chain Coordinator (CIC)
Freudenberg/FHP —Aurora, IL
*Insurance Summary (FTE 30+ hours/week): Medical *4 plan options through Blue Cross Blue Shield of Illinois (BCBS); *Dental *Low or High PPO options through…
From $25 an hour
Quick Apply
Senior Client Services Associate
Helmstar Wealth Management —Boise, ID
Provide support to the Client Services team with answering phones, scheduling meetings, and managing calendars. Customer service: 5 years (Required).
From $60,000 a year
Quick Apply
6d
Senior Client Success Manager
Ecom Degree University —Remote
At least 3 years of experience in customer success, account management, or a related field. A customer-centric approach with a focus on driving customer…
$74,896 - $83,254 a year
Quick Apply
6d
Senior Client Service Specialist (3 Years' Experience Required)
Index Fund Advisors, Inc. —Irvine, CA
Ability to field multi-topic inquiries, work with other departments in completing tasks and track current work in progress through to completion.
$80,000 - $100,000 a year
Quick Apply
Senior Representative - Customer Service
Wesco —Denver, CO
As a Senior Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and online Teams calls/chat to provide inquiry and/or…
Estimated: $52.3K - $66.2K a year
6h
Customer Service Representative
National Senior Benefit Advisors —San Diego, CA
Direct beneficiaries to agents when necessary (earn bonuses!). Answer incoming customer inquiries via phone, email, and chat. Sales experience is a plus.
From $18.50 an hour
Quick Apply
Senior Customer Service Representative
The UPS Store North Palm —North Palm Beach, FL
Process sales transactions accurately and efficiently. Assist customers with inquiries, product information, and troubleshooting.
Estimated: $30K - $35.6K a year
Quick Apply
Senior Human Resources Coordinator
Dialog Direct —Highland Park, MI
Manages all Leave of Absence requests in accordance with federal, state and company guidelines. SHRM-CP/PHR or willingness to obtain certification preferred.
From $18 an hour
Quick Apply
3d
Senior Client Support Specialist
BLACK DIAMOND PAVER STONES & LANDSCAPE —San Jose, CA
Must be willing to learn CRM and project management software to track project progress, develop schedules, and keep projects organized.
$25 - $27 an hour
Quick Apply
Client Services Associate
St. Andrews Seniors Solutions —St. Louis, MO
Responsibilities include but are not limited to inbound and outbound calls for clients and employees, data entry to assist with bi-weekly payroll processing and…
From $16 an hour
Quick Apply
Customer Service Representative - Senior
UT Health Science Center at San Antonio —San Antonio, TX
Under limited supervision, ensures that customers receive the best service possible through processing orders, preparing general correspondence, and…
4d
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance —Virginia Beach, VA
Valid driver's license, reliable transportation, and auto insurance. Answers incoming phone calls; checks branch’s voicemail. High school diploma or equivalent.
$38,000 a year
3d
SENIOR CUSTOMER SERVICE REPRESENTATIVE-(Water Customer Service Utility Billing)
City of Fort Lauderdale, FL —Fort Lauderdale, FL
Performs a variety of general clerical functions, which include maintaining and updating complex filing systems; processing forms, reports and various permits;…
$20.69 - $32.06 an hour
4d

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Customer Care Manager

Nsl Analytical Services Warrensville Heights, OH

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Job Details

Full-time Estimated: $57K - $72.2K a year 16 hours ago

Qualifications

Management
Analytical chemistry
Sales
Customer service
Laboratory experience
NetSuite
3 years
Supervising experience
Math
Bachelor's degree
Computer networking
Account management
Leadership
Communication skills

Full Job Description

ABOUT YOU

You love using your critical thinking to innovate new and unique solutions.
You have a knack in using untried methods to problem solve creatively.
You enjoy being more conceptual than detail oriented with an inclination to organize work with a broad view.
You thrive when you have a steady workflow of tasks, projects, and challenges on your plate.
You perform best when making rapid decisions with little to no background or ambiguous information.
You work in an unhurried, yet urgent manner with an inclination to produce successful and repeatable results.
You have high tolerance for risky decision making with an above average ability to stick to decisions even in the face of opposition.
You are an independent leader with a direct style of communication and an analytical work style.

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ABOUT US*
We are NSL Analytical! We are a materials testing lab that provides repeatable, accurate results to help our customers render high quality, consistent products in regulated industries. Our organization is centered on our values of delivering for our customers, each other, and our industry. We’re proud of our positive culture focused on deploying each team members’ talent to “WOW!” our customers and celebrate wins together as a part of who we are. We’re focused on outcomes not micromanagement; we trust people and give them the opportunity to perform to their potential. Being at NSL, you have the chance to make a major impact in real world applications effecting real people every single day.

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DETAILS ABOUT THE ROLE, REQUIRMENTS, BENEFITS, AND HOW TO APPLY*
Responsible for assuring an exceptional customer experience.
Manages, directs, and coordinates account management service functions. Manages analytical customer support staff; develops and recommends account management policies and procedures; applies experience and judgment to the interpretations, application and direction of activities established by senior management. Issues of major impact or technical complexity are researched and presented to upper management or referred to the appropriate internal experts for resolution.
This position will also manage relationships and accounts with all outsource partners. In addition to maintaining of specifications and technical data entry, other tasks may include entering and referring client concerns to proper departments for resolution, communicating with Sales Management as needed about pricing, competitive analysis, and market analysis, supporting Outside Sales Representatives by supplying information and access to internal resources.
Essential Functions\*:
Department Management: Responsible for the overall efficiency of the department

Maintains complete and documented SOPs and makes revisions and additions, as required, in coordination with the Quality department and laboratory staff.
Responsible for overseeing the scheduling of work within the departments to meet customer requirements.
Responsible for the coordination and approval of all supply purchases.
Resolves discrepancies, and provides corrective actions in cooperation with the Quality department as necessary.
Maintains quality control and performance measures to ensure accurate work; holds periodic meetings for discussion of discrepancies, and takes corrective action when necessary.
Maintains client concerns and assists Quality department in resolutions.

Customer Relationship Management:

Acts as a mediator to our customers and responds to client calls for complicated issues.

Ensures customer requirements and deadlines are met.
Assist or create quotes from all client sources including web/email, customer requests (email/phone) and Sales Department.
Directs the communication efforts including inquiry calls, account management, and quote follow up calls.
Actively works to increase wallet share/revenue in assigned accounts.
Develops long term relationships with regular outbound communication (email/phone).
Sets up meetings with customer and Tech Team to discuss projects or testing as needed.
Processes customers re-check and additional requests for work on completed samples.
Reviews final reports by comparing finished report to paperwork to ensure accuracy in reporting requested testing and testing requirements before distributing to clients.

Planning:

Coordinates departmental efforts in the planning and enforcement of company goals, strategies, and budget adherence.
Prepares yearly operational plan and individual goals to meet company goals and strategies, as outlined in the Strategic Plan.
Maintains and reviews blanket POs and customer contracts for adherence
Updates and maintain customer and contact information, including customer requirements, testing parameters and industry specifications.
Assists in the sub-contracting process
Works with appropriate staff and/or contractors to identify approved labs as well as correct methods.

Management / Employee Relations Responsibilities:

Develops and conducts all performance reviews for direct reports and makes recommendations on salary increases.
Communicates hiring needs to Human Resources, interviews screened candidates, and approves recommendations for hire.
Manages the training of new employees regarding equipment, policies, procedures, etc. Facilitates personal growth and supports employees for the benefit of the organization.
Enforces all company policies and performance standards and handles disciplinary and corrective steps if necessary.
Establishes and maintains a positive and productive work environment, as well as positive and productive working relationships between co-workers and other departments within NSL.
Disseminates information from NSL management meetings to departmental staff (i.e., general operations, strategic planning, company goals, etc.)

The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties or work overtime as required.

Incidental Functions:

Attends industry shows and conferences as required.
Adheres to quality and safety standards.
Special projects and/or duties as assigned.

Supervisory Responsibility:
Analytical Client Support Manager has supervisor responsibility over the customer support staff at the Analytical Laboratory.

*
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties as required.

Qualifications (Knowledge, Skills, Abilities, Education, Experience):

Bachelors degree preferred (Chemistry or similar) and/or equivalent work experience in Analytical chemistry/Customer Service /Inside Sales.

3 - 5 + years of supervisory experience.
Excellent oral and written communication skills
Strong mathematical skills
Familiarity with analytical lab equipment and testing procedures a plus
Customer service focus

Success Factors:

Leadership skills - strong management and supervisory skills
Orientation to detail with the ability to organize and coordinate multiple tasks and projects at once
Strong orientation toward customer service.
Knowledge of chemistry.
Working knowledge or ability to learn network programs such as LIMS, NetSuite

Work Conditions/Physical Demands:
General lab environment: includes sitting, standing and walking; infrequent lifting of up to 20 lbs., pulling, pushing, carrying, reaching, bending, twisting, climbing, squatting, and crouching. Work is completed in a lab environment that contains toxic materials with possible exposure to odors, acids, fumes and other reactive materials.

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Reasonable Accommodations:*
This description is representative of the knowledge, skills, abilities and physical requirements to successfully perform the job. At the employees request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-time

Apply Now

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