20 Best Customer Service Representative jobs in Rosemont, IL (Hiring Now!)

Senior Manager, Customer Experience Measurement
Encore Global —Schiller Park, IL
This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and…
Client Services Associate
Gould Financial Group —Deerfield, IL
Illinois Life & Health insurance license obtained within 90 days of start date. Handle complex insurance client service issues and process incoming client…
$50,000 - $60,000 a year
Quick Apply
11d
Contact Center Agent
College of American Pathologists —Northfield, IL
Under limited supervision, utilizing problem solving techniques and independent judgment, and conveying accurate technical information to customers and members…
Estimated: $36.6K - $46.3K a year
Quick Apply
Call Center Customer Service- Spanish Speaking
American Freedom Insurance Company —Mount Prospect, IL
Answer and Respond to telephone inquiries. Help agents/producers with policy inquiries. Customer service: 2 years (Required). Clerical or Data Entry Experience.
Up to $20 an hour
Quick Apply
4d
Customer Success Manager
Michele Pelafas Inc —Elmhurst, IL
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and…
$42,000 - $52,000 a year
Quick Apply
8d
Call Center Representative (Part-time, Onsite)
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Prolonged periods of sitting at a desk and working on a computer.
Estimated: $30.9K - $39.2K a year
Customer Service Representative
Saint John Capital —Chicago, IL
Field incoming calls from call center. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work…
$35,000 - $40,000 a year
Quick Apply
1d
Customer Care Coordinator
SMG Security Holdings LLC (SMG) —Elk Grove Village, IL
Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and…
From $20 an hour
Quick Apply
8d
Customer Service: National Accounts Administrator
Vienna Beef LTD —Chicago, IL
Freight Checkpoint: Periodic analysis of all prepaid and prepaid add shipments working with all reps, following up on deductions, identifying uncaptured…
Estimated: $42.1K - $53.3K a year
Quick Apply
Customer Service and Onboarding Rep
RedSail Technologies —Oak Brook, IL
Respond to incoming customer calls promptly and professionally. Act as the primary liaison for assigned pharmacies, ensuring clear communication, and addressing…
Estimated: $35.2K - $44.6K a year
Quick Apply
Customer Service Representative/Data Entry
Chicago Auto Body Parts —Elk Grove Village, IL
Etc. And also emails / customer service / tracking orders by emails stuff like that easy stuff. Starting salary is $18-$22 per hr depending on experience . its…
$18 - $22 an hour
Quick Apply
Inside Sales/Customer Service Representative
Advanced Moving & Storage, Inc. —Bensenville, IL
Solid computer skills required, including word processing, email, and typing. Resolve customer inquiries and complaints. Ability to build rapport with clients.
$18 - $20 an hour
Quick Apply
3d
Healthcare Customer Service Representative and Delivery Driver
Dehan Home Medical Equipment & Supplies —Morton Grove, IL
Valid driver's license and clean driving record. Provide exceptional customer service, including calling customers to confirm orders, answering customer…
$22 - $24 an hour
Quick Apply
Sports Minded Sales Representative/Customer Service - Entry Level
Sparty Inc —Des Plaines, IL
In this role, the Sales and Customer Service Representative will help educate customers on the best services for their needs, while implementing sales and…
$48,000 - $60,000 a year
Quick Apply
Call Center Customer Service Representative
PS2G —Oak Brook, IL
Answer inbound calls promptly and professionally, addressing customer questions and concerns about billing, service outages, energy usage, payment options, and…
Estimated: $30K - $38K a year
Quick Apply
Laser Customer Support Technician
Per Se Group —Elk Grove Village, IL
High power process training to customers both in the classroom and the field. Familiarity with circuit repair and NC programming systems such as MasterCam,…
Estimated: $39.6K - $50.2K a year
Quick Apply
Call Center Agent/Customer Service - Part-time
NICL Laboratories —Northbrook, IL
Excellent customer service and organizational skills. Previous experience in healthcare and knowledge of laboratory terminology a plus.
$18 an hour
Quick Apply
12d
Customer Service Associate
Zips Car Wash —Villa Park, IL
Strive for customer satisfaction by receiving every guest with a warm and friendly welcome, providing support throughout the entire wash process, and ensuring a…
Estimated: $27.7K - $35K a year
Quick Apply
Customer Service
Pan Star Express Chicago Corporation —Itasca, IL
1-2 years of ocean/air export experience a plus. Knowledge of window and office program. Assist/follow up oversea inquiries. Experience with CargoWise a plus.
$40,000 - $55,000 a year
Quick Apply
Order Entry and Customer Service Specialist
Randhill Park Cemetery / Shalom Memorial Park —Arlington Heights, IL
*Experience:* Previous experience in order entry, customer service, or a related field preferred. *Team Player:* Capable of collaborating effectively with cross…
$46,500 - $50,000 a year
Quick Apply
4d

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Senior Manager, Customer Experience Measurement

Encore Global - Schiller Park, IL

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Job Details

Full-time

Qualifications

Marketing
Customer service
Master's degree
Qualtrics
Bachelor's degree
SharePoint
Business
Communication skills

Full Job Description

Position Overview

The Senior Manager, Customer Experience Measurement oversees the voice of the customer programs that drive engagement, satisfaction, loyalty, retention, and advocacy within Encore’s customer base. This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and ensuring Encore leaders and teams have timely access to actionable CX and VOC insights. This position works closely with the Director, Service Excellence to develop and action against CX objectives.

Key Job Responsibilities

Manage and oversee the end-to-end delivery of CX programs, including customer journey mapping, voice of the customer, customer satisfaction, loyalty, retention, and advocacy.
Establish and monitor CX metrics and KPIs, and report on the performance and impact of CX initiatives.
Analyze and synthesize customer data from multiple sources and generate actionable insights and recommendations to drive customer-centric decisions and actions.
Partner with internal and external stakeholders to design and implement CX solutions that enhance customer value and satisfaction.
In partnership with the COE, develop annual CX objectives and KPI’s.
Build and foster a culture of customer obsession and excellence across the organization.
Maintains expert understanding of latest CX and VOC industry trends and innovations.
Acts as an internal CX coach and thought leader for CX VOC programs, teaching the organization on best practices and new techniques for capturing VOC.
Oversee third-party/vendor relationships for tools and resources necessary to accomplish organization’s goals related to feedback, research, and insights data.

Job Qualifications

Bachelor's degree in Business, Marketing, Psychology, or related field. Master's degree preferred.
7+ years of experience in customer experience, customer insights, or related field, preferably in a B2B service organization.
Proven track record of leading and managing successful CX programs and projects.
Experience working with CX platforms such as Medallia or Qualtrics.
Strong knowledge and skills in CX methodologies, tools, and best practices.
Excellent analytical, problem-solving, and decision-making skills.
Exceptional communication, presentation, and interpersonal skills.
Attention to detail, self-motivated, and ability to work both collaboratively and independently
Ability to manage multiple projects simultaneously with high attention to detail and accountability for meeting deadlines
Passionate about customer satisfaction and loyalty.

Competency Group

Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Demonstrates Self-Awareness
Drive Results
Ensures Accountability
See The Big Picture
Decision Quality
Manages Complexity
Value People
Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

#INDCORP

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Customer Service Representative jobs in Rosemont, IL

Senior Manager, Customer Experience Measurement

Client Services Associate

Contact Center Agent

Call Center Customer Service- Spanish Speaking

Customer Success Manager

Call Center Representative (Part-time, Onsite)

Customer Service Representative

Customer Care Coordinator

Customer Service: National Accounts Administrator

Customer Service and Onboarding Rep

Customer Service Representative/Data Entry

Inside Sales/Customer Service Representative

Healthcare Customer Service Representative and Delivery Driver

Sports Minded Sales Representative/Customer Service - Entry Level

Call Center Customer Service Representative

Laser Customer Support Technician

Call Center Agent/Customer Service - Part-time

Customer Service Associate

Customer Service

Order Entry and Customer Service Specialist

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